Oracle Siebel Review - why 4.4 stars?

Shlomi Lavi / updated: Nov 05, 2022

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What is Oracle Siebel?

Oracle Siebel CRM is a cloud-based customer relationship management and sales force automation solution that targets to assist organizations to manage and influence their customer experiences. The platform features a collection of sales, customer service, and marketing applications tailor-made to suit various industries.

Although its core functionality is the CRM, Oracle Siebel CRM also offers tools that help to manage quote & order capture, sales collaboration, self-service, and events management among others. Oracle Siebel CRM software seamlessly integrates with other Oracle solutions like Oracle Social Cloud and others.

It also enables marketers to run multiple marketing campaigns and to understand their customers behavior. The software can run in Windows, Android, Web-based iPhone/iPad, and Mac operating system, and can be deployed both through the cloud and on-premise. Oracle Siebel CRM is a software product by Oracle Corporation found in the US.

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Who is it best for?

Oracle Siebel is perfect for mid-size and large companies. People who are looking for a feature rich CRM solution to improve their customer relationship processes can try this software as this CRM solution can provide industry specific solutions for 20 different industries. NEC, HP and DIRECTV are some of the clients of Oracle Siebel.

Main features and functionalities

Oracle Siebel comes with sales applications, quote and order capture, enterprise marketing, contact center and service self-service and e-billing and partner relationship management tools. The quote and order capture solution comes with quote and order lifecycle management, product and catalog management, product and pricing analytics, dynamic catalog and dynamic pricer. The enterprise marketing solution is specifically designed for B2C and B2B organizations and comes with email marketing, events management, loyalty management, web marketing, marketing analytics, marketing resource management and campaign/dialogue management features.

The contact center and service part comes with field service, help desk, mobile solutions, contact center and service analytics, warranty management and CRM call center on demand features. The software also offers self-service features, e-support, e-commerce and iStore to allow customers do business whenever they want from anywhere. The CRM technology included in the software offers solutions for diagnostic, development, deployment, productivity, integration and mobile services.

What is the actual cost?

The cost of license starts at $3,750 per license. ITQlick pricing score is 9.8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Oracle Siebel. You can also find here pricing information from Oracle Siebel's website.

Pros

• Oracle Siebel is a flexible solution supporting cloud and on-premise deployment
• The software has most CRM software functionality
• Oracle Siebel offers seamless integrations with several applications
• The customer relationship management solution’s workflow engine is strong comparing to other similar tools
• The customer relationship management software offers multiple integration options to make things easy for user

Cons

• Some sections of the software appear dated
• The Oracle Siebel platform takes time to load information from the database occasionally
• The 24/7 one-stop coverage support of Oracle Siebel is only available for premium support users
• The customer relationship management solution is quite complex comparing to other similar tools
• The customer relationship management software can take a lot of time to go up and running comparing to other similar tools

How it stacks up?

Access a head to head analysis of Oracle Siebel vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Oracle Siebel right for you or your business?

Oracle Siebel is a CRM software for companies in financial services, high tech & manufacturing, the public sector, and life sciences. The software serves small, midsize, and enterprise organizations. Some notable customers that use Oracle Siebel include Airtel, Canon, and IndianOil.