NetSuite CRM Review - why 3.9 stars?

Shlomi Lavi / updated: Mar 18, 2022

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What is NetSuite CRM?

NetSuite CRM is a complete, integrated cloud-based customer relationship management software platform that gives users a 360-degree view of their customer processes. The platform helps businesses to manage customers, partners, prospects, and vendors from one central point. NetSuite CRM is part of the NetSuite business software suite, and it has the following features:

• SalesForce Automation: NetSuite CRM helps sales teams with integrated sales processes and real-time visibility into every aspect of customer relationship, including support, contracts, and inventory.
• Partner Relationship Management: With NetSuite CRM, businesses can maintain communication with their partners and retain control over all processes within the partner-focused sales and marketing campaigns, order processing, royalties, etc.
• Marketing Automation: With this feature, businesses can target, build, and execute marketing campaigns with automation and also measure the success of the campaigns. Marketing trans can easily track prospect activity till the lead is ready to move to sales.
• Customer Service Management: With NetSuite CRM, users can create and automate case management processes to help customers submit cases online, review the case status, and send or receive replies with follow-up communications.
• Reporting and Analytics: NetSuite CRM comes with built-in reporting tools, role-based dashboards, and tools for real-time analysis that help sales, service, and marketing teams to monitor performance with access to metrics on personalized goals, client satisfaction, and conversion.

NetSuite is a cloud computing software company headquartered in Austin, Texas. The company was founded in 1998 and acquired by Oracle in 2016 for $9.3 billion.

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Who is it best for?

This CRM solution can cater to many businesses. It can handle start-up, small, medium and even large businesses. Its features are perfect for those looking for a way to easily handle their businesses. It tackles mainly on sales force automation, customer service management, and many more.

Main features and functionalities

The features of NetSuite CRM+ make it perfect for business owners. It goes beyond the traditional CRM automation. It is also a 100% cloud-based solution, making it perfect for saving big on IT costs. With its accurate real-time views, a team can easily manage their business. It also offers complete customization. It has been proven to improve sales activity by 15-20 percent, and achieve a greater marketing campaign ROI.

What is the actual cost?

The cost of license starts at $129 per month. ITQlick pricing score is 7 out of 10 (10 is most expensive). Access ITQlick pricing guide for NetSuite CRM.

Pros

• NetSuite CRM has robust features and meets the CRM needs of most businesses
• The platform is highly customizable and easily accessible due to its web-based deployment
• The reporting and sales tracking features on NetSuite CRM work reliably
• NetSuite is simpler to use compared to other services
• Netsuite CRM+ supports collaboration so that users can work on various tasks together

Cons

• Customization on NetSuite CRM sometimes results in occasional performance bugs
• The software can be too comprehensive for some small businesses
• Netsuite text-based interface is lacking copared to other applications

How it stacks up?

Access a head to head analysis of NetSuite CRM vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is NetSuite CRM right for you or your business?

NetSuite CRM is a fully integrated cloud-based CRM software option that is part of the NetSuite business software suite. The CRM platform fits businesses of all sizes, sales and marketing teams, digital marketing agencies, etc. Over 29,000 customers use the product across 215 countries.