Social Mention Review - why 4.4 stars?

Shlomi Lavi / updated: Feb 01, 2023

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What is Social Mention?

Social Mention is a social media tool that can help users to find all the mentions of their brand. It’s easy for business owners to learn what people are thinking about them online using this software. The tool can be used as a social reputation management and social listening management solution.

Jon Cianciullo, the founder of Social Mention, created this social media search solution back in 2008. The social media search monitoring tool supports a wide range of social networking sites and also offers third-party API.

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Who is it best for?

Social Mention is perfect for business owners and digital marketers. People who are looking for a way to learn how their brand is being received by the customers can try this software. Atlantic Creative Communications and 7Savant are some of the clients of Social Mention.

Main features and functionalities

Social Mention can help users with their social media monitoring needs and make a strong foothold of their brand in the market. You can search the entire web to learn what people are thinking about your brand and what more you should offer to get their attention. The software can look for mentions in both mobile and desktop platform and get them to you in a statistics form. The social media search tool also offers a scorecard feature to keep track of the online passion for a brand.

If you mostly focus on reputation management for your brand, the software can help you to ensure that you have good reviews. The solution supports more than 100 social media properties and supports popular sites like Facebook, Twitter, YouTube, FriendFeed, Google and Digg and also supports third-party API. All the mentions can be categorized by last mention, average frequency, retweets and unique authors. Other notable features are: top users finding, top keywords finding and top hashtags.

What is the actual cost?

The cost of license starts at $2.89 per 100 people/month. ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Social Mention. You can also find here pricing information from Social Mention's website.

Pros

• Social Mention can help users to look for all the mentions of their brand online easily
• Social Mention supports monitoring more than 100 social media properties including Facebook, YouTube and Twitter
• The scorecard feature of Social Mention can help users to keep track of the online passion for their brand
• The social media searching tool offers third party API support feature for users
• The social media monitoring tool can help users tomonitor social media properties in real-time

Cons

• Social Mention goes offline every now and then which can be a problem for some users
• Social Mention doesn’t offer much filtering options like other similar social media search tool
• The interface of Social Mention is too simple and plain and needs improvement
• The social media search tool doesn’t offer multiple language support for users
• The social media search solution doesn’t offer advanced features like sub-filtering for users

How it stacks up?

Access a head to head analysis of Social Mention vs alternative software solutions.

Frequently Asked Questions (FAQs)