Compare Vision Helpdesk and Salesforce CRM - Dec 2022

Shlomi LaviShlomi Lavi / Dec 29, 2022

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Bottom Line: Which is Better - Vision Helpdesk or Salesforce CRM?

Salesforce CRM is more expensive to implement (TCO) than Vision Helpdesk, and Salesforce CRM is rated higher (98/100) than Vision Helpdesk (82/100). Salesforce CRM offers users more features (21) than Vision Helpdesk (12).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Vision Helpdesk Vs. Salesforce.com

Vision Helpdesk: JPK Software Solutions Pvt. Ltd. is a privately held debt free company located in Nashik Maharashtra, India. We service various IT sectors and provide professional services to clients across the globe. Started in 2005 as a Web Hosting Technical Support Company under website — ThinkSupport.Net In 2007 we started Software Development wing with our...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? Vision Helpdesk or Salesforce?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vision Helpdesk and Salesforce.

Vision Helpdesk price starts at $12 per agent/month , On a scale between 1 to 10 Vision Helpdesk is rated 2, which is much lower than the average cost of Help Desk software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Vision Helpdesk cost is around the same cost of Salesforce.

Which software includes more/better features?

We've compared Vision Helpdesk Vs. Salesforce CRM based on some of the most important and required Help Desk features.

Vision Helpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.

Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.

Target customer size

The software is most suitable for small and medium businesses that are looking for a web based customer support service. Salesforce is optimal for people as well as companies.

Vision Helpdesk

ITQlick rating
(4.6/5)

starts at $12 per agent/month

Vision Helpdesk is a web based help desk software solution for the customer support service of your business. The software was designed and launched by Vision Helpdesk headquartered in Mumbai, India. It provide...

Categories: Help Desk.

Salesforce CRM

ITQlick rating
(4.4/5)

starts at $25 per user/month

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...

Categories: Data Analysis Tools, Computer Telephony Integration (CTI), Mobile, Case Management, Social Media.

Compare specifications

Compare features

Vision Helpdesk: 12 Features

Billing and Invoicing
Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

Salesforce: 21 Features

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Lead Management
Marketing Automation
Multi-Channel Marketing
Multi-Language
Sales Automation
Sales Reports
Social Advertising
Workflow Rules & Management
Collaboration Center
Report Viewing
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Vision H...
ITQlick rating
4.6/5
Score
82/100
Pricing
2/10
License pricing
$12 per agent/month
Functionality
13
Compare
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.