Shlomi Lavi /
Dec 29, 2022
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Bottom Line: Which is Better - Vision Helpdesk or Salesforce CRM?
Salesforce CRM is more expensive to implement (TCO) than Vision Helpdesk, and Salesforce CRM is rated higher (98/100) than Vision Helpdesk (82/100). Salesforce CRM offers users more features (21) than Vision Helpdesk (12).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Vision Helpdesk Vs. Salesforce.com
Vision Helpdesk: JPK Software Solutions Pvt. Ltd. is a privately held debt free company located in Nashik Maharashtra, India. We service various IT sectors and provide professional services to clients across the globe. Started in 2005 as a Web Hosting Technical Support Company under website — ThinkSupport.Net
In 2007 we started Software Development wing with our...
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Who is more expensive? Vision Helpdesk or Salesforce?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Vision Helpdesk and Salesforce.
Vision Helpdesk price starts at $12 per agent/month , On a scale between 1 to 10 Vision Helpdesk is rated 2, which is much lower than the average cost of Help Desk software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Vision Helpdesk cost is around the same cost of Salesforce.
Which software includes more/better features?
We've compared Vision Helpdesk Vs. Salesforce CRM based on some of the most important and required Help Desk features.
Vision Helpdesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing and Invoicing, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.
Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.
Target customer size
The software is most suitable for small and medium businesses that are looking for a web based customer support service. Salesforce is optimal for people as well as companies.