Compare Kayako Fusion and Ariba Contract - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - Kayako Fusion or Ariba Contract?

Ariba Contract is more expensive to implement (TCO) than Kayako Fusion, and Kayako Fusion is rated higher (80/100) than Ariba Contract (77/100). Ariba Contract offers users more features (13) than Kayako Fusion (6).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Kayako Vs. Ariba

Kayako : Established in 2001, Kayako builds the world's leading helpdesk and customer engagement solutions which help organizations deliver better customer support. We are passionate about the customer support and experts in creating elegant and powerful web applications to do the job and grow relationships.

Ariba: Ariba is an SAP company. Every day, we help our customers find opportunities to cut costs, reduce risk, and grow revenue through better collaboration with trading partners. We enable that collaboration through the Ariba Network — a cloud-based community where you’ll find buying, selling, and managing cash to be as easy as using Amazon, eBay, and Pa...

Who is more expensive? Kayako Fusion or Ariba Contract Management?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kayako Fusion and Ariba Contract Management.

Kayako Fusion price starts at $60 per agent/month , On a scale between 1 to 10 Kayako Fusion is rated 2, which is much lower than the average cost of Customer Service software. Ariba Contract Management price starts at $8,000 per license , When comparing Ariba Contract Management to its competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: Ariba Contract Management is more expensive than Kayako Fusion.

Which software includes more/better features?

We've compared Kayako Fusion Vs. Ariba Contract based on some of the most important and required Customer Service features.

Kayako Fusion: Data Import/Export, Data Import/Export, Basic Reports, Basic Reports, Online Customer Support, Online Customer Support.

Ariba Contract Management: Audit Trail, Clause Libraries, Configurable Reports, Contract Compliance, Contract Modifications.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. and Ariba Contract Management's target customer size include: Start up, Small business, Medium business, Large business.