Higherlogic Review - why 4.7 stars?

Shlomi Lavi / updated: Dec 16, 2022

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What is Higherlogic?

Higherlogic is an online community software that can differentiate your organization, improve employee productivity and increase customer loyalty with its features. The software ensures better relationships between members and customers which can lead to better business. The software offers an online community platform with online group, discussion forums, private social networking, web design and content management system and other features.

Higherlogic, the company behind this online community software, was founded in 2002 with an idea by Scott Balthazor, Paul Schneider and Steve Balthazor. The idea behind this software was to create an online platform where people would be able to connect, collaborate and interact around a product or also talk about shared interest.

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Who is it best for?

Higherlogic is best for mid-size and large companies and also for membership organizations like associations. Companies can give people access to information and support which can lead to success for your products or the service you are offering. ASTRO, Lamaze International and AADE are some of the clients of Higherlogic.

Main features and functionalities

Higherlogic is designed with all the online community features that can help you brand to be more popular with customers. You can keep your customers engaged using the forum, activity streams, contests, blogs and social network offered by this solution. The online groups feature can improve the collaboration between customers and members, empower customers to monitor customers’ problems, share solutions, the private social networking can follow the activity streams of other members and do more.

The web design and content management system can help customers to manage tools and contents to offer an outstanding customers’ experience. Users can also share documents, find each other via customer or member directory, provide marketing videos, recorded webinars, support and training video libraries using the media library features. Other notable features of Higherlogic are product management tools, blog software and wikis. Users can engage customers via email marketing engine, gamification and contests, online community mobile app and event management software and calendaring.

What is the actual cost?

ITQlick pricing score is 10 out of 10 (10 is most expensive). Access ITQlick pricing guide for Higherlogic. You can also find here pricing information from Higherlogic's website.

Pros

• Higherlogic comes with online community mobile app and features for customers
• Higherlogic offers CRM, AMS and customer database integration to extend the value of your existing customer data
• The Wikis and media library features of Higherlogic are not seen in other similar tools
• The tool offers email marketing engine and gamification and contents feature unlike other similar tools
• The online community solution is good for large and mid-size companies as well as organizations

Cons

• Higherlogic doesn’t offer any 24/7 live phone or online support
• Higherlogic doesn’t offer open source solution like other similar tools
• The community solution of Higherlogic doesn’t offer any desktop based solution
• The online community doesn’t offer Q&A tracking and reporting feature like other similar tools
• The tool doesn’t offer much analytics data features like other similar online community tools

How it stacks up?

Access a head to head analysis of Higherlogic vs alternative software solutions.

Frequently Asked Questions (FAQs)