3CLogic Cloud Contact Center 2019 Review

Let our Contact Management Software Experts help you find the right Software for your Business!

Last updated: Apr 29, 2019

3CLogic Cloud Contact Center Review

ITQlick rating
(4/5)

Small business, Medium business, Large business

3CLogic cloud is a cloud-based multichannel contact center solution designed to serve organizations of any size whether in the large market or small-level markets enterprises. The platform targets enterprises t...

  • Categories (4/18):

    • Small Business CRM
    • Mac CRM
    • Customer Engagement
    • Complaint Management

What is 3CLogic Cloud Contact Center? Updated: Apr 29, 2019

3CLogic cloud is a cloud-based multichannel contact center solution designed to serve organizations of any size whether in the large market or small-level markets enterprises. The platform targets enterprises that want to add a voice element to their CRM and modernize their legacy solutions.

3CLogic cloud contact center offers next-generation multi-channel communication, dynamic scripting, reporting & analytics, lead management and third-party integrations among other features. Being founded on Amazon Web Services (AWS), this technology allows for scalable speech features for leading CRMS, as well as sentimental analysis and analytics.

The platform is offered in various deployment options including pure (cloud-based or on-premise) or hybrid cloud around the world. 3CLogic Cloud Contact Center is a product of 3CLogic, a software company founded in 2005 in the USA.

3CLogic Cloud Contact Center Average Rating -

The rating of 3CLogic Cloud Contact Center is 4 stars. The rating is based on ITQlick expert review

3CLogic Cloud Contact Center Typical Customers

3CLogic is very flexible, so it fits mainly small to large scale enterprises, whether the company considers to implement a call center or already uses one and thinking of expanding its current business solution’s capabilities. In addition, 3CLogic supports inbound, outbound or a combination of both.

3CLogic Cloud Contact Center Features

3CLogic understands every company’s need to manage CRM, but it stands out by allowing users to customize CRM to their needs. 3CLogic takes pride in integrating CRM options that make things simple. In addition, 3CLogic is highly scalable. It can work with a growing business as well as businesses based on seasonal calls.

The software has its proprietary V-TAG, the technology that is bound to change the contact center industry. This boasts no downtime, which means more uptime and a very secure platform. 3CLogic is a product of hard work and determination for providing a better alternative to the traditional call center platform.

3CLogic Cloud Contact Center 4 Pros

  • 3CLogic Cloud Contact Center features innovative technology that guarantees success due to its high uptime
  • 3CLogic integrates SugarCRM that enables inbound, outbound and a combination of the two
  • Pop up CRM system integration is very helpful
  • 3CLogic is also scalable, meaning they can work with small and big businesses

3CLogic Cloud Contact Center 2 Cons

  • No DNC compliance
  • No quality monitoring features

3CLogic Cloud Contact Center Alternatives

The two main competitors of 3CLogic Cloud Contact Center include KOOKOO CloudAgent and ServiceFirst KOOKOO CloudAgent software is a cloud-hosted contact center solution that works either as standalone or blended with the existing trunk/legacy solution of the user. On the other hand, the 3CLogic cloud is a cloud-based multichannel contact center solution designed to serve organizations of any size.

3CLogic Cloud Contact Center is a product of 3CLogic whereas KOOKOO CloudAgent is a product of Ozonetel Systems in India. While 3CLogic Cloud offers Online, Business Hours, and 24/7 (Live Rep) support, KOOKOO CloudAgent supports its users through 24/7 (Live Rep) only.

ServiceFirst software is a high-cost cloud-hosted call center solution designed to cater to businesses of any size whereas, On the other hand, the 3CLogic cloud is a medium-cost cloud-based multichannel contact center solution designed to serve organizations of any size.

Both platforms operate on multiple operating systems including Mac OS, Windows 8, Web browser (OS agnostic), and Windows 10. ServiceFirst software is cloud-based whereas 3CLogic cloud is deployable on the cloud, on-premise or hybrid cloud.

3CLogic Cloud Contact Center Pricing Information

Companies considering this software can utilize its free trial period. Prices vary from one plan to another, but free quote is available.

3CLogic Cloud Contact Center demo

25 questions to ask the vendor on 3CLogic Cloud Contact Center demo

Is 3CLogic Cloud Contact Center the right software for me?

Whether it’s a small business, mid-level, or large enterprise business, 3CLogic cloud contact center offers a multichannel contact center solution that suits all their needs. The software fits the requirements of various industries including, financial services, gaming and entertainment, education, wholesale and distribution, service providers and more.

3CLogic Cloud Contact Center Categories

Small Business CRM
Mac CRM
Customer Engagement
Complaint Management
Call Center Workforce Management
Call Center
CRM
Conference Calling
Call Recording
Call Monitoring
Automatic Call Distribution (ACD)
Analytics

Specifications

Company:
Address: Rockville, MD
Website:3CLogic Cloud Contact Center
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

3CLogic Cloud Contact Center Features

Chat
Inbound Call Center
Outbound Call Center
Call Center
Contact History

3CLogic Cloud Contact Center Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
3CLogic
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
23
Fit small business
Fit medium business
Fit large business
Software review
Chaos
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.4/10
License pricing license pricing (if provided by the software vendor)
$60 Per license
Hosting
NA
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review
Convoso
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
83/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise
Functionality score
17
Fit small business
Fit medium business
Fit large business
Software review
Synchrony
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
83/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
14
Fit small business
Fit medium business
Fit large business
Software review
Bright
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
82/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
10/10
License pricing license pricing (if provided by the software vendor)
$70 Per month/user
Hosting
On premise and Cloud
Functionality score
27
Fit small business
Fit medium business
Fit large business
Software review