3CLogic Cloud Contact Center Review - why 4.3 stars?

Shlomi Lavi / updated: May 18, 2022

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What is 3CLogic Cloud Contact Center?

3CLogic cloud is a cloud-based multichannel contact center solution designed to serve organizations of any size whether in the large market or small-level markets enterprises. The platform targets enterprises that want to add a voice element to their CRM and modernize their legacy solutions.

3CLogic cloud contact center offers next-generation multi-channel communication, dynamic scripting, reporting & analytics, lead management and third-party integrations among other features. Being founded on Amazon Web Services (AWS), this technology allows for scalable speech features for leading CRMS, as well as sentimental analysis and analytics.

The platform is offered in various deployment options including pure (cloud-based or on-premise) or hybrid cloud around the world. 3CLogic Cloud Contact Center is a product of 3CLogic, a software company founded in 2005 in the USA.

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Who is it best for?

3CLogic is very flexible, so it fits mainly small to large scale enterprises, whether the company considers to implement a call center or already uses one and thinking of expanding its current business solution’s capabilities. In addition, 3CLogic supports inbound, outbound or a combination of both.

Main features and functionalities

3CLogic understands every company’s need to manage CRM, but it stands out by allowing users to customize CRM to their needs. 3CLogic takes pride in integrating CRM options that make things simple. In addition, 3CLogic is highly scalable. It can work with a growing business as well as businesses based on seasonal calls.

The software has its proprietary V-TAG, the technology that is bound to change the contact center industry. This boasts no downtime, which means more uptime and a very secure platform. 3CLogic is a product of hard work and determination for providing a better alternative to the traditional call center platform.

What is the actual cost?

ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for 3CLogic Cloud Contact Center. You can also find here pricing information from 3CLogic Cloud Contact Center's website.

Pros

• 3CLogic Cloud Contact Center features innovative technology that guarantees success due to its high uptime
• 3CLogic integrates SugarCRM that enables inbound, outbound and a combination of the two
• Pop up CRM system integration is very helpful
• 3CLogic is also scalable, meaning they can work with small and big businesses

Cons

• No DNC compliance
• No quality monitoring features
• No free set-up of the system once purchased.
• The required platforms are only limited to Internet Explorer version 7 and Firefox version 2 or higher

How it stacks up?

Access a head to head analysis of 3CLogic Cloud Contact Center vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is 3CLogic Cloud Contact Center right for you or your business?

Whether it’s a small business, mid-level, or large enterprise business, 3CLogic cloud contact center offers a multichannel contact center solution that suits all their needs. The software fits the requirements of various industries including, financial services, gaming and entertainment, education, wholesale and distribution, service providers and more.