3CX Review

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Last updated: Oct 21, 2020

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3CX Review

ITQlick rating
(4.5/5)

Has a free version

3CX Phone System is an on-premise and cloud-based PBX system for unified communications. 3CX Phone System works with VoIP Gateways, SIP trunks, and SIP standard-based IP Phones. 3CX Phone System allows users to...

  • Categories (4/10):

    • Unified communication
    • Call Center
    • VoIP
    • Video Conferencing

Shlomi Lavi / updated: Oct 21, 2020

What is 3CX Used For?

3CX Phone System is an on-premise and cloud-based PBX system for unified communications. 3CX Phone System works with VoIP Gateways, SIP trunks, and SIP standard-based IP Phones. 3CX Phone System allows users to use their office extension from anywhere and from any device as it is supported on Android, iOS, Windows, and Mac.

In addition, the 3CX Phone System offers a free integration with WebRTC for video conferencing. The system allows the user to create any configuration as the need demands, that is, from a simple interactive voice response to a complex system with customized call flows. 3CX Phone System is a product of 3CX, which is a company based in the United States.

Average Rating -

The rating of 3CX is 4.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Customers of the software include small and medium businesses as well as large enterprises. It can be used in a variety of major industries and domains including retail and wholesale, telecom and IT services, education, healthcare and hospitality, and others. Some notable clients of the software include Think IT, Wilson Sporting Goods, Lorenzo Motor Lodge, and others.

Features

The software offers comprehensive unified communication capabilities eliminating expensive voice mail tags and unnecessary call transfers. It allows forwarding of voicemail to inbox and listening of voicemails without calling in. Additionally, faxes can be received as PDF files in email. The software also offers instant messaging and support for multiple platforms.

3CX Phone System offers one-click conference calling along with bandwidth management and control. It offers support for an unlimited number of users in addition to remote control and assistance for quick and easy troubleshooting.

Competitors & Alternatives

The two main competitors of 3CX Phone System include Line2 and OnSip. Line2 is a cloud-based VoIP software that is developed to provide business phone service, whereas the 3CX Phone System is an on-premise and cloud-based PBX system for unified communications. Line2 is offered by Line2, which is a company based in the United States, while 3CX Phone System is a product of 3CX, which is also a company that is based in the United States.

Some of the key features of Line2 include audio/video conferencing, messaging, call recording, call routing, and fax management, while some of the key features of 3CX Phone System include call parking, SIP trunking, call recording, and unified communications. OnSip is a cloud-based telephony solution, whereas the 3CX Phone System is an on-premise and cloud-based PBX system for unified communications.

OnSip is a product of Junction Networks, which is a software company found in the US, while 3CX Phone System is a product of 3CX, which is also a company that is found in the United States. OnSip is supported on Windows, Mac, iOS, Android and web-based platforms, whereas 3CX Phone System is supported on web-based, Windows, Android, and iOS.

3CX Pricing Information

Price of the standard version starts from $395 while price of the pro edition starts from $495.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching 3CX in action

Is it the right software for you?

3CX Phone System is tailored to serve small business, mid-size business, and enterprises. The software handles the communication needs of a company or organization that needs to handle external communication professionally. This can be with the customers, partners, financiers, and any other party outside the organization.

3CX Categories

Unified communication
Call Center
VoIP
Video Conferencing
SIP Trunking
SIP Clients
Internet Fax
Cloud PBX
Call Recording
Business Phone Systems

Specifications

Company:
Address: Duluth, Georgia 30097, USA
Website:https://www.3cx.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Windows

3CX Features

Call Recording
Call Center
VoIP

3CX Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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3CX
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
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93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
Cloud
Functionality score
27
Fit small business
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Fit large business
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