3CX Review - why 4.5 stars?

3CX Phone System Review
ITQlick Score: 90/100
ITQlick Rating: (4.5/5)
Pricing: 5.6/10 - average cost
Category: VoIP -> 3CX
Ranking:Ranked 6 out of 165 VoIP systems
Company: 3CX
Pricing: starts at $0.95 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: 3CX pricing, 3CX alternatives
Shlomi LaviShlomi Lavi / updated: May 19, 2021

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What is 3CX?

3CX Phone System is an on-premise and cloud-based PBX system for unified communications. 3CX Phone System works with VoIP Gateways, SIP trunks, and SIP standard-based IP Phones. 3CX Phone System allows users to use their office extension from anywhere and from any device as it is supported on Android, iOS, Windows, and Mac.

In addition, the 3CX Phone System offers a free integration with WebRTC for video conferencing. The system allows the user to create any configuration as the need demands, that is, from a simple interactive voice response to a complex system with customized call flows. 3CX Phone System is a product of 3CX, which is a company based in the United States.

What is 3CX rating? ()

The rating of 3CX is 4.5 stars out of 5 and the total score is 90 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are 3CX's typical customers?

Customers of the software include small and medium businesses as well as large enterprises. It can be used in a variety of major industries and domains including retail and wholesale, telecom and IT services, education, healthcare and hospitality, and others. Some notable clients of the software include Think IT, Wilson Sporting Goods, Lorenzo Motor Lodge, and others.

Is 3CX the best VoIP?

3CX is ranked 6 out of 165 software in their category (VoIP systems).

What are their main features and functionalities?

The software offers comprehensive unified communication capabilities eliminating expensive voice mail tags and unnecessary call transfers. It allows forwarding of voicemail to inbox and listening of voicemails without calling in. Additionally, faxes can be received as PDF files in email. The software also offers instant messaging and support for multiple platforms.

3CX Phone System offers one-click conference calling along with bandwidth management and control. It offers support for an unlimited number of users in addition to remote control and assistance for quick and easy troubleshooting.

Who are their main alternatives?

The two main competitors of 3CX Phone System include Line2 and OnSip. Line2 is a cloud-based VoIP software that is developed to provide business phone service, whereas the 3CX Phone System is an on-premise and cloud-based PBX system for unified communications. Line2 is offered by Line2, which is a company based in the United States, while 3CX Phone System is a product of 3CX, which is also a company that is based in the United States.

Some of the key features of Line2 include audio/video conferencing, messaging, call recording, call routing, and fax management, while some of the key features of 3CX Phone System include call parking, SIP trunking, call recording, and unified communications. OnSip is a cloud-based telephony solution, whereas the 3CX Phone System is an on-premise and cloud-based PBX system for unified communications.

OnSip is a product of Junction Networks, which is a software company found in the US, while 3CX Phone System is a product of 3CX, which is also a company that is found in the United States. OnSip is supported on Windows, Mac, iOS, Android and web-based platforms, whereas 3CX Phone System is supported on web-based, Windows, Android, and iOS.

What is the cost of 3CX?

Price of the standard version starts from $395 while price of the pro edition starts from $495.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for 3CX

What should you ask 3CX during a demo session? (65 questions)

Schedule a demo with 3CX and access 65 must ask questions for the vendor while watching 3CX in action. Visit the vendor's website here.

Is it the right software for you?

3CX Phone System is tailored to serve small business, mid-size business, and enterprises. The software handles the communication needs of a company or organization that needs to handle external communication professionally. This can be with the customers, partners, financiers, and any other party outside the organization.

List of categories

Business Phone Systems
Call Recording
Cloud PBX
Internet Fax
SIP Clients
SIP Trunking
Video Conferencing
VoIP
Call Center
Unified communication

List of features

Call Recording
Call Center
VoIP

3CX Vs. Alternatives

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.