3CX Phone Review

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Last updated: Feb 02, 2020

3CX Phone Review

ITQlick rating
(4.5/5)

Starting from $395 per license

3CX Phone System is an on-premise and cloud-based PBX system for unified communications. 3CX Phone System works with VoIP Gateways, SIP trunks, and SIP standard-based IP Phones. 3CX Phone System allows users to...

  • Categories (4/10):

    • Business Phone Systems
    • Call Recording
    • Cloud PBX
    • Internet Fax

Shlomi Lavi / updated: Feb 02, 2020

What is 3CX Phone?

3CX Phone System is an on-premise and cloud-based PBX system for unified communications. 3CX Phone System works with VoIP Gateways, SIP trunks, and SIP standard-based IP Phones. 3CX Phone System allows users to use their office extension from anywhere and from any device as it is supported on Android, iOS, Windows, and Mac.

In addition, the 3CX Phone System offers a free integration with WebRTC for video conferencing. The system allows the user to create any configuration as the need demands, that is, from a simple interactive voice response to a complex system with customized call flows. 3CX Phone System is a product of 3CX, which is a company based in the United States.

Average Rating -

The rating of 3CX Phone is 4.5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Customers of the software include small and medium businesses as well as large enterprises. It can be used in a variety of major industries and domains including retail and wholesale, telecom and IT services, education, healthcare and hospitality, and others. Some notable clients of the software include Think IT, Wilson Sporting Goods, Lorenzo Motor Lodge, and others.

Features

The software offers comprehensive unified communication capabilities eliminating expensive voice mail tags and unnecessary call transfers. It allows forwarding of voicemail to inbox and listening of voicemails without calling in. Additionally, faxes can be received as PDF files in email. The software also offers instant messaging and support for multiple platforms.

3CX Phone System offers one-click conference calling along with bandwidth management and control. It offers support for an unlimited number of users in addition to remote control and assistance for quick and easy troubleshooting.

Competitors & Alternatives

The two main competitors of 3CX Phone System include Line2 and OnSip. Line2 is a cloud-based VoIP software that is developed to provide business phone service, whereas the 3CX Phone System is an on-premise and cloud-based PBX system for unified communications. Line2 is offered by Line2, which is a company based in the United States, while 3CX Phone System is a product of 3CX, which is also a company that is based in the United States.

Some of the key features of Line2 include audio/video conferencing, messaging, call recording, call routing, and fax management, while some of the key features of 3CX Phone System include call parking, SIP trunking, call recording, and unified communications. OnSip is a cloud-based telephony solution, whereas the 3CX Phone System is an on-premise and cloud-based PBX system for unified communications.

OnSip is a product of Junction Networks, which is a software company found in the US, while 3CX Phone System is a product of 3CX, which is also a company that is found in the United States. OnSip is supported on Windows, Mac, iOS, Android and web-based platforms, whereas 3CX Phone System is supported on web-based, Windows, Android, and iOS.

3CX Phone Pricing Information

The cost of license starting from $395 per license. The experts at ITQlick has reviewed 3CX Phone pricing and gave the software a total cost of ownership (TCO) rating of 5.6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching 3CX Phone in action

Is it the right software for you?

3CX Phone System is tailored to serve small business, mid-size business, and enterprises. The software handles the communication needs of a company or organization that needs to handle external communication professionally. This can be with the customers, partners, financiers, and any other party outside the organization.

3CX Phone Categories

Business Phone Systems
Call Recording
Cloud PBX
Internet Fax
SIP Clients
SIP Trunking
Video Conferencing
VoIP
Call Center
Unified communication

Specifications

Company:
Address: Duluth, Georgia 30097, USA
Website:https://www.3cx.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Windows

3CX Phone Features

Call Recording
Call Center
VoIP

3CX Phone Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
3CX
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
$395 per license
Hosting
On premise
Functionality score
13
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ITQlick Score
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Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
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$30 per user/month
Hosting
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7
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
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$50 per month
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27
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ShoreTel
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
$19.99 per user/month
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Functionality score
6
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
$5 per user/month
Hosting
On premise and Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
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