3CX Review - why 4.5 stars?

Shlomi Lavi / updated: Mar 01, 2022

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What is 3CX?

3CX Phone System is a cloud-based VoIP software designed as an open-platform office phone system that runs on-premise on Windows or Linux. The software comes with features such as:

• Effortless User & System Management: This feature comes with solutions in easy user management, saving countless hours of work, adding new staff, setting up voicemail and updating users in minutes, Flexible inbound/outbound rules, DIDs & ring groups, and the remote system and user management from anywhere.
• Appliance or Virtualized: This feature comes with other sub-features such as virtualizing with VMware, Hyper-V, or KVM, Running on a low-cost Raspberry Pi or Mini PC PBX appliance, switching between servers or the cloud with built-in backup & restore, and easily scale PBX installation.
• One Platform for all Communication: This feature comes with an Integrated browser-based video conferencing tool, connection via voice, video, instant messaging, website live chat, Facebook messaging and SMS integration, etc.

3CX Phone System is a cloud-based VoIP software that started in 2005. The company is headquartered in Nicosia, Cyprus. The company has a workforce of up to 200 employees.

Who is it best for?

Customers of the software include small and medium businesses as well as large enterprises. It can be used in a variety of major industries and domains including retail and wholesale, telecom and IT services, education, healthcare and hospitality, and others. Some notable clients of the software include Think IT, Wilson Sporting Goods, Lorenzo Motor Lodge, and others.

Main features and functionalities

The software offers comprehensive unified communication capabilities eliminating expensive voice mail tags and unnecessary call transfers. It allows forwarding of voicemail to inbox and listening of voicemails without calling in. Additionally, faxes can be received as PDF files in email. The software also offers instant messaging and support for multiple platforms.

3CX Phone System offers one-click conference calling along with bandwidth management and control. It offers support for an unlimited number of users in addition to remote control and assistance for quick and easy troubleshooting.

What is the actual cost?

3CX Phone System has three license pricing options namely; Standard, Pro, and Enterprise. The Standard plan is free while the Pro plan is free for a year and starts at $135per year at a flat rate. The Enterprise plan is also free for the first year and starts at $100per year at a flat rate.

ITQlick pricing score is 5.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for 3CX. You can also find here pricing information from 3CX's website.

Pros

• 3CX is always updated with improvements
• The software offers ease of receiving and transferring calls
• The software is easy to configure and install by the end-user

Cons

• 3CX offers very little customization outside of the user interface

How it stacks up?

Access a head to head analysis of 3CX vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is 3CX right for you or your business?

End-users seeking an open-platform office phone system that runs on Windows or Linux and can be migrated to the cloud using a simple backup and restore process will fit well with 3CX Phone System. The software offers an open standards IP PBX that offers complete Unified Communications, out of the box. The software is suitable for any business size or industry that wants to cut telco costs. Examples of customers who use 3CX are Toyota, American Express, Air France, Macdonalds, NHS, Wilson, Clearswift, etc.