3CX Review - why 4.5 stars?

3CX Phone System Review
ITQlick Score: 90/100
ITQlick Rating:
(4.5/5)
Pricing: 5.6/10 - average cost
Category: VoIP -> 3CX review
Ranking:Ranked 6 out of 164 VoIP systems
Company: 3CX
Pricing: starts at $135 per year
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: 3CX pricing, 3CX alternatives
Shlomi LaviShlomi Lavi / updated: Mar 01, 2022

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What is 3CX?

3CX Phone System is a cloud-based VoIP software designed as an open-platform office phone system that runs on-premise on Windows or Linux. The software comes with features such as:
  • Effortless User & System Management: This feature comes with solutions in easy user management, saving countless hours of work, adding new staff, setting up voicemail and updating users in minutes, Flexible inbound/outbound rules, DIDs & ring groups, and the remote system and user management from anywhere.
  • Appliance or Virtualized: This feature comes with other sub-features such as virtualizing with VMware, Hyper-V, or KVM, Running on a low-cost Raspberry Pi or Mini PC PBX appliance, switching between servers or the cloud with built-in backup & restore, and easily scale PBX installation.
  • One Platform for all Communication: This feature comes with an Integrated browser-based video conferencing tool, connection via voice, video, instant messaging, website live chat, Facebook messaging and SMS integration, etc.
3CX Phone System is a cloud-based VoIP software that started in 2005. The company is headquartered in Nicosia, Cyprus. The company has a workforce of up to 200 employees.

Who is it best for?

Customers of the software include small and medium businesses as well as large enterprises. It can be used in a variety of major industries and domains including retail and wholesale, telecom and IT services, education, healthcare and hospitality, and others. Some notable clients of the software include Think IT, Wilson Sporting Goods, Lorenzo Motor Lodge, and others.

Main features and functionalities

The software offers comprehensive unified communication capabilities eliminating expensive voice mail tags and unnecessary call transfers. It allows forwarding of voicemail to inbox and listening of voicemails without calling in. Additionally, faxes can be received as PDF files in email. The software also offers instant messaging and support for multiple platforms.

3CX Phone System offers one-click conference calling along with bandwidth management and control. It offers support for an unlimited number of users in addition to remote control and assistance for quick and easy troubleshooting.

What is the actual cost?

3CX Phone System has three license pricing options namely; Standard, Pro, and Enterprise. The Standard plan is free while the Pro plan is free for a year and starts at $135per year at a flat rate. The Enterprise plan is also free for the first year and starts at $100per year at a flat rate.

ITQlick pricing score is 5.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for 3CX. You can also find here pricing information from 3CX's website.

Pros

  • 3CX is always updated with improvements
  • The software offers ease of receiving and transferring calls
  • The software is easy to configure and install by the end-user

Cons

  • 3CX offers very little customization outside of the user interface

How it stacks up?

Access a head to head analysis of 3CX vs alternative software solutions.
ITQlick rating
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Pricing
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Functionality
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3CX
ITQlick rating
4.5/5
Score
90/100
Pricing
5.6/10
License pricing
$135 per year
Functionality
13
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jive com...
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93/100
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$19.95 per user/month
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7
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Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
RingCent...
ITQlick rating
4.2/5
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93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
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34
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6

Frequently Asked Questions (FAQs)

Is it the best VoIP system?

3CX is ranked 6 out of 164 software in their category (VoIP systems).

How they are rated on ITQlick?

The rating of 3CX is 4.5 stars out of 5 and the total score is 90 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, 3CX makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access 3CX on your mobile/smart phone.

What should we ask during a demo session?

Differences between 3CX and alternatives?

The most popular alternatives to 3CX in 2022: RingCentral Phone, jive communications, Nextiva VoIP, ShoreTel, Business Voice. Access the complete competitors analysis here - 3CX VS VoIP Software alternatives.

Is 3CX right for you or your business?

End-users seeking an open-platform office phone system that runs on Windows or Linux and can be migrated to the cloud using a simple backup and restore process will fit well with 3CX Phone System. The software offers an open standards IP PBX that offers complete Unified Communications, out of the box. The software is suitable for any business size or industry that wants to cut telco costs. Examples of customers who use 3CX are Toyota, American Express, Air France, Macdonalds, NHS, Wilson, Clearswift, etc.

List of categories

Business Phone Systems
Call Recording
Cloud PBX
Internet Fax
SIP Clients
SIP Trunking
Video Conferencing
VoIP
Call Center
Unified communication

List of features

Call Recording
Call Center
VoIP

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.