3CX Review - why 4.5 stars?

3CX Phone System Review
ITQlick Score: 90/100
ITQlick Rating: (4.5/5)
Pricing: 5.6/10 - average cost
Category: VoIP -> 3CX
Ranking:Ranked 5 out of 164 VoIP systems
Company: 3CX
Pricing: starts at $135 per year
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: 3CX pricing, 3CX alternatives

Shlomi LaviShlomi Lavi / updated: Mar 01, 2022

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What is 3CX?

3CX Phone System is a cloud-based VoIP software designed as an open-platform office phone system that runs on-premise on Windows or Linux. The software comes with features such as:
  • Effortless User & System Management: This feature comes with solutions in easy user management, saving countless hours of work, adding new staff, setting up voicemail and updating users in minutes, Flexible inbound/outbound rules, DIDs & ring groups, and the remote system and user management from anywhere.
  • Appliance or Virtualized: This feature comes with other sub-features such as virtualizing with VMware, Hyper-V, or KVM, Running on a low-cost Raspberry Pi or Mini PC PBX appliance, switching between servers or the cloud with built-in backup & restore, and easily scale PBX installation.
  • One Platform for all Communication: This feature comes with an Integrated browser-based video conferencing tool, connection via voice, video, instant messaging, website live chat, Facebook messaging and SMS integration, etc.
3CX Phone System is a cloud-based VoIP software that started in 2005. The company is headquartered in Nicosia, Cyprus. The company has a workforce of up to 200 employees.


What is 3CX rating?

The rating of 3CX is 4.5 stars out of 5 and the total score is 90 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who uses 3CX?

Customers of the software include small and medium businesses as well as large enterprises. It can be used in a variety of major industries and domains including retail and wholesale, telecom and IT services, education, healthcare and hospitality, and others. Some notable clients of the software include Think IT, Wilson Sporting Goods, Lorenzo Motor Lodge, and others.

Is 3CX the best VoIP system?

3CX is ranked 5 out of 164 software in their category (VoIP systems).

What are their main features and functionalities?

The software offers comprehensive unified communication capabilities eliminating expensive voice mail tags and unnecessary call transfers. It allows forwarding of voicemail to inbox and listening of voicemails without calling in. Additionally, faxes can be received as PDF files in email. The software also offers instant messaging and support for multiple platforms.

3CX Phone System offers one-click conference calling along with bandwidth management and control. It offers support for an unlimited number of users in addition to remote control and assistance for quick and easy troubleshooting.

What are 3CX's pros? (3 Pros)

  • 3CX is always updated with improvements
  • The software offers ease of receiving and transferring calls
  • The software is easy to configure and install by the end-user

What are 3CX's cons? (1 cons)

  • 3CX offers very little customization outside of the user interface

Who are their main alternatives?

3CX Phone System competes with other VoIP systems like RingCentral MVP, Mitel MiCloud Connect, and Aircall. We will compare these VoIP systems in some specific aspects below.
  • Functionality: 3CX Phone System offers features like Reporting/Analytics, Integrations, Alerts/Notifications, Reporting & Statistics, Activity Dashboard, Chat/Messaging, Contact Management, etc. RingCentral MVP offers features like Local numbers, Toll-free and vanity numbers, Extensions, Presence & Head-up Display, Call delegation, Call screening, Cloud PBX, Greetings, Multi-level IVR, Music on hold, Dial-by-name directory, Number porting, International calling, International numbers, Team collaboration, Business SMS and MMS, Message alerts, Secure VoIP service, Analytics portal, Performance reports (available in 3CX Phone System), etc. Mitel MiCloud Connect offers features like Voice, Collaboration (available in RingCentral MVP), Contact Center, Mobile Apps, Conferencing, Participant Management, Contacts, Recent, VPN, Call Handling, Voicemail, Call Recording, Call Transfer, Forwarding, Paging, Call Management, SIP Trucking, Phone Routing Assignment, Sync with Exchange, Phone Management, etc. Aircall offers features like Toll-Free Numbers (available in RingCentral MVP), Call Conferencing, Warm Transfer, International Numbers, Business Hours, Ring on Speakers, Interactive Voice Response, Forward-to-phone, Shared Contact, etc.
  • Customers/Industries: 3CX has customers like Mercedes-Benz, Honda, BMW, Coca-cola, etc. RingCentral MVP targets healthcare, Education, Retail, High tech, etc. RingCentral MVP has customers like Colombia University, Orange, Renault, Lush, Carvana, SoFi, Waitrose & Partners, etc. Mitel MiCloud Connect targets industries in Government, Retail, Sport and Entertainment, Healthcare, Legal Services, Professional Services, Non-profit, etc. Mitel MiCloud Connect has customers like Smile Doctors, Rewards Network, Diamond Asset, Geo Foundation, Western Mutual Insurance Group, Intelling, Weightmans, Raytown Quality Schools, Children Hospital of Eastern Ontario, etc. Aircall targets industries in Financial Services, Healthcare, Retail & E-commerce, Travel & Hospitality, Software & Technology. Aircall has customers like Avocado, Pipedrive, Expensify, Untuckti, Birdies, Socialbakers, AirTreks, QuickStay, etc.
  • Cost: 3CX Phone System has a cost rating of 2.8/5, according to ITQlick expert cost analysis. This means it is low-cost VoIP software. The rating system considers this software rated 1-2 as low-cost and 4-5 as high cost. 3CX Phone System starts at $145.00 per year at a flat rate and comes with a free trial and a free version. RingCentral MVP starts at $19.99 per user per month and $29.99 monthly. The license cost information for Mitel MiCloud Connect is unavailable. Aircall starts at $30 per user per month, billed annually.
  • Cloud-based/On-premise: 3CX Phone System and all its alternatives are cloud-based. 3CX offers On-Premise for Windows and Linux.
  • Popularity: 3CX is privately held with more than 600,000 customers in 190 countries. Aircall is also privately held and trusted by 10,000+ companies. RingCentral MVP is publicly traded on the NYSE under the RNG symbol with over 350,000 customers on its platform.
  • Scalability: 3CX, Mitel MiCloud Connect, and RingCentral MVP can accommodate businesses/organizations of all sizes.
  • Support: 3CX offers support channels like Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, and Chat. Aircall, MiCloud Connect, and RingCentral MVP offer all support channels of 3CX plus a 24/7 (Live Rep).

What is the cost of 3CX?

3CX Phone System has three license pricing options namely; Standard, Pro, and Enterprise. The Standard plan is free while the Pro plan is free for a year and starts at $135per year at a flat rate. The Enterprise plan is also free for the first year and starts at $100per year at a flat rate.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5.6 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for 3CX. You can also find here pricing information from 3CX's website.

What should you ask 3CX during a demo session? (65 questions)

Schedule a demo with 3CX and access 65 must ask questions for the vendor while watching 3CX in action. Visit the vendor's website here.

Where 3CX is used?

End-users seeking an open-platform office phone system that runs on Windows or Linux and can be migrated to the cloud using a simple backup and restore process will fit well with 3CX Phone System. The software offers an open standards IP PBX that offers complete Unified Communications, out of the box. The software is suitable for any business size or industry that wants to cut telco costs. Examples of customers who use 3CX are Toyota, American Express, Air France, Macdonalds, NHS, Wilson, Clearswift, etc.

List of categories

Business Phone Systems
Call Recording
Cloud PBX
Internet Fax
SIP Clients
SIP Trunking
Video Conferencing
VoIP
Call Center
Unified communication

List of features

Call Recording
Call Center
VoIP

3CX Vs. Alternatives

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ShoreTel
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$19.99 per user/month
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6
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.