8x8 Contact Center - Top 4 Alternatives (Mar 2022)

8x8 Contact Center Review
ITQlick Score: 93/100
ITQlick Rating: (3.9/5)
Pricing: 2.2/10 - low cost
Category: Call Center -> 8x8 Contact Center -> 8x8 Contact Center competitors
Ranking:Ranked 2 out of 240 Call Center systems
Company: 8x8, INC
Pricing: starts at $15 per user/month
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: 8x8 Contact Center review, 8x8 Contact Center alternatives
Shlomi LaviShlomi Lavi / updated: Mar 09, 2022

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In the communication and call center category, 8×8 Contact Center had the following brands as alternatives: NICE CXOne, Five9, RingCentral Call Center, and Talkdesk. 8×8 Contact Center is compared to its top alternatives in the following categories below:
  • Cost: 8×8 Contact Center pricing starts at $95 per user per month, billed annually. In comparison, Talkdesk pricing starts at $75 per user per month, while RingCentral Call Center, Five9, and Talkdesk do not publish their pricing details.
  • Functionality: 8×8 Contact Center has features typical for call center software solutions like predictive dialer, IVR/voice recognition, etc. When compared to its competitors, 8×8 Contact Center does not have some features like real-time chat and call logging, which they all have. However, Talkdesk does not have the campaign management feature which 8×8 Contact Center has.
  • Customers/Industries: 8×8 Contact Center serves customers in need of call center services across various industries like manufacturing, government agencies, education, retail, transportation, etc. In comparison, the top 8×8 Contact Center competitors have similar client targets, in even more industries like telecommunications, nonprofit organizations, etc.
  • Support: 8×8 Contact Center offers support to its clients via the following channels: email, phone, chat, live representative, and forums. In comparison, Five9 and other top 8×8 Contact Center alternatives have a knowledge base support channel, which 8×8 Contact Center does not offer.
  • Popularity: 8×8 is a publicly-traded software company, founded in 1987. In comparison, Talkdesk is publicly traded and has over 2,000 businesses using its platform, Five9 has over 2,000 customers, and NICE CXOne has been in operation for over 30 years, serving top brands like MoneyGram.
  • Scalability: 8×8 Contact Center software is fit for companies of all sizes who want to provide voice-over IP services to their clients. RingCentral Call Center and other 8×8 Contact Center alternatives are also scalable for small and large-scale businesses.
  • Cloud/On-premise: 8×8 Contact Center is an entirely cloud-based solution. In comparison, RingCentral Call Center is a cloud-based platform, while NICE CXOne, Five9, and Talkdesk are deployed on cloud and on-premise.

8x8 Contact Center alternatives - for low budget, SMBs and global businesses

Here are the top 4 alternatives to 8x8 Contact Center that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, TouchStar Dialler for growing companies, and Parakeet for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
8x8
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Review
Best for SMBs
Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
Best for Enterprise
CenterWare
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Growing
TouchStar
ITQlick rating
4.4/5
Score
91/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
6
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.