8x8 Contact Center - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: May 01, 2021

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Some of the competitors for 8x8 Virtual Contact Center include Safesoft Solutions and Five9 Cloud Contact Center.

Safesoft Solutions handles incoming, outgoing as well as blended call center requirements. Its features include skill based routing to connect the right agent with a call, and self service support with interactive voice response. There is also preview dialing for linking customer information with outgoing calls, as well as predictive dialing to optimize the time agents spend actually speaking with customers.

8x8 Virtual Contact Center provides additional features which include virtual queuing which allows callers to leave messages for callback if lines are busy, as well as a knowledgebase for product & solution information. Additionally the contact center can support email & chat in addition to voice, and provides its own CRM solution as well as ready integration to most of the leading third party CRM vendors as well.

Five9 Cloud Contact Center on the other hand includes social media integration for customer engagement. There are also visual reporting tools such as dashboards for performance monitoring and interactive wallboards for the contact center to see call status & assignments. Another option is the MPLS Agent Connect feature which links agents through a dedicated network to the main contact center when internet connectivity is not available.

While 8x8 Virtual Contact Center does not support these features completely, it does offer a call center continuity option for disaster recovery in case of a total failure. Additionally it has a workforce optimization solution to improve resource allocation using forecasting based on historical call patterns.

2021's Top 8x8 Contact Center Alternatives

Here are the top 4 alternatives to 8x8 Contact Center that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, TouchStar Dialler for growing companies, and Parakeet for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
8x8
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$0.04 per minute
Functionality
43
Review
Best for SMBs
Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$18.95 per user/month
Functionality
20
Best for Enterprise
CenterWare
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Growing
TouchStar
ITQlick rating
4.4/5
Score
91/100
Pricing
3.4/10
License pricing
Pricing not available
Functionality
6
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13

1. Nextiva Hosted Call Center - Best for SMBs

Nextiva Hosted Call Center is an alternative Call Center software, Nextiva Hosted Call Center installed on-premises or used cloud based, 8x8 Contact Center can be used on-premises and on the cloud. Nextiva Hosted Call Center, with a pricing score of 3.6 is considered more expensive to implement than 8x8 Contact Center with a score of 2.2.

Nextiva Hosted Call Center is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Nextiva offers 20 main features). compare head to head: Nextiva Hosted Call Center Vs 8x8 Contact Center

2. CenterWare Inbound - Best for Large Business

CenterWare Inbound is an alternative Call Center software, CenterWare Inbound used on the cloud, 8x8 Contact Center can be used on-premises and on the cloud. CenterWare Inbound, with a pricing score of 5.6 is considered more expensive to implement than 8x8 Contact Center with a score of 2.2.

CenterWare Inbound is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (CenterWare offers 9 main features). compare head to head: CenterWare Inbound Vs 8x8 Contact Center

3. TouchStar Dialler - Best for Growing Companies

TouchStar Dialler is an alternative Call Center software, TouchStar Dialler used on the cloud, 8x8 Contact Center can be used on-premises and on the cloud. TouchStar Dialler, with a pricing score of 3.4 is considered more expensive to implement than 8x8 Contact Center with a score of 2.2.

TouchStar Dialler is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (TouchStar offers 6 main features). compare head to head: TouchStar Dialler Vs 8x8 Contact Center

4. Parakeet - Best for NO Budget or Start up Companies

Parakeet is an alternative Call Center software, Parakeet installed on-premises or used cloud based, 8x8 Contact Center can be used on-premises and on the cloud. Parakeet, with a pricing score of 2 is considered less expensive to implement than 8x8 Contact Center with a score of 2.2.

Parakeet is rated 2.8 stars by ITQlick experts, both software products offer a good range of features (Parakeet offers 13 main features). compare head to head: Parakeet Vs 8x8 Contact Center

5. zendesk talk

zendesk talk is an alternative Call Center software, zendesk talk installed on-premises or used cloud based, 8x8 Contact Center can be used on-premises and on the cloud. zendesk talk, with a pricing score of 2 is considered less expensive to implement than 8x8 Contact Center with a score of 2.2.

zendesk talk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (zendesk offers 25 main features). compare head to head: zendesk talk Vs 8x8 Contact Center

6. USAN IVR

USAN IVR is an alternative Call Center software, USAN IVR installed on-premises or used cloud based, 8x8 Contact Center can be used on-premises and on the cloud. USAN IVR, with a pricing score of 6.2 is considered more expensive to implement than 8x8 Contact Center with a score of 2.2.

USAN IVR is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (USAN offers 4 main features). compare head to head: USAN IVR Vs 8x8 Contact Center

7. Telax Hosted Call Center

Telax Hosted Call Center is an alternative Call Center software, Telax Hosted Call Center installed on-premises or used cloud based, 8x8 Contact Center can be used on-premises and on the cloud. Telax Hosted Call Center, with a pricing score of 2 is considered less expensive to implement than 8x8 Contact Center with a score of 2.2.

Telax Hosted Call Center is rated 4 stars by ITQlick experts, both software products offer a good range of features (Telax offers 13 main features). compare head to head: Telax Hosted Call Center Vs 8x8 Contact Center

8. Talkdesk

Talkdesk is an alternative Call Center software, Talkdesk used on the cloud, 8x8 Contact Center can be used on-premises and on the cloud. Talkdesk, with a pricing score of 4.2 is considered more expensive to implement than 8x8 Contact Center with a score of 2.2.

Talkdesk is rated 3.7 stars by ITQlick experts, both software products offer a good range of features (Talkdesk offers 9 main features). compare head to head: Talkdesk Vs 8x8 Contact Center

9. Five9 Virtual Call Center

Five9 Virtual Call Center is an alternative Call Center software, Five9 Virtual Call Center installed on-premises or used cloud based, 8x8 Contact Center can be used on-premises and on the cloud. Five9 Virtual Call Center, with a pricing score of 6 is considered more expensive to implement than 8x8 Contact Center with a score of 2.2.

Five9 Virtual Call Center is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Five9 offers 29 main features). compare head to head: Five9 Virtual Call Center Vs 8x8 Contact Center

10. inContact Cloud Contact Center

inContact Cloud Contact Center is an alternative Call Center software, inContact Cloud Contact Center installed on-premises, 8x8 Contact Center can be used on-premises and on the cloud. inContact Cloud Contact Center, with a pricing score of 3.4 is considered more expensive to implement than 8x8 Contact Center with a score of 2.2.

inContact Cloud Contact Center is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (inContact offers 4 main features). compare head to head: inContact Cloud Contact Center Vs 8x8 Contact Center

11. Virtual Observer

Virtual Observer is an alternative Call Center software, Virtual Observer used on the cloud, 8x8 Contact Center can be used on-premises and on the cloud. Virtual Observer, with a pricing score of 5.8 is considered more expensive to implement than 8x8 Contact Center with a score of 2.2.

Virtual Observer is rated 3.1 stars by ITQlick experts, both software products offer a good range of features (Virtual offers 8 main features). compare head to head: Virtual Observer Vs 8x8 Contact Center

12. LiveVox Predictive Dialer

LiveVox Predictive Dialer is an alternative Call Center software, LiveVox Predictive Dialer cloud, 8x8 Contact Center can be used on-premises and on the cloud. LiveVox Predictive Dialer, with a pricing score of 6.4 is considered more expensive to implement than 8x8 Contact Center with a score of 2.2.

LiveVox Predictive Dialer is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (LiveVox offers 4 main features). compare head to head: LiveVox Predictive Dialer Vs 8x8 Contact Center

13. XenCALL Predictive Dialer

XenCALL Predictive Dialer is an alternative Call Center software, XenCALL Predictive Dialer installed on-premises or used cloud based, 8x8 Contact Center can be used on-premises and on the cloud. XenCALL Predictive Dialer, with a pricing score of 6 is considered more expensive to implement than 8x8 Contact Center with a score of 2.2.

XenCALL Predictive Dialer is rated 4 stars by ITQlick experts, both software products offer a good range of features (XenCALL offers 15 main features). compare head to head: XenCALL Predictive Dialer Vs 8x8 Contact Center

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.