8x8 Contact Center Pricing Guide (Mar 2022)

8x8 Contact Center Review
ITQlick Score: 93/100
ITQlick Rating:
(3.9/5)
Pricing: 2.2/10 - low cost
Category: Call Center -> 8x8 Contact Center review -> 8x8 Contact Center pricing
Ranking:Ranked 2 out of 240 Call Center systems
Company: 8x8, INC
Pricing: starts at $15 per user/month
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: 8x8 Contact Center review, 8x8 Contact Center alternatives
Shlomi LaviShlomi Lavi / Mar 09, 2022

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8x8 Contact Center pricing: How much does it cost in 2022?

8×8 Contact Center pricing is based on three subscription plans namely: X6, X7, and X8.

The X6 plan pricing starts at $95 per user/month, billed annually. The plan comes with features like skill-based routing, CX journey mapping, etc. The X7 plan is next, priced at $105 per user per month, billed annually, and the plan offers all features on the X6 plan, plus social media and co-browsing. The X8 plan pricing starts at $133 per month per user and offers all features on X6 and X7, and additional features like speech analytics, and quality management.

8x8 Contact Center vs. competitors (pricing)

8x8 Contact Center is less expensive than the industry average. When comparing to other top Call Center vendors, on a scale between 1 to 10 (10 is the most expensive to implement), 8x8 Contact Center is rated 2.2. Read the article below in order to calculate the total cost of ownership (TCO), which includes: customization, data migration, training, hardware, maintenance, upgrades, and more.

Hidden cost: Software customizations

How much customization is needed? How many systems do you want to integrate 8x8 Contact Center to? Does your company work like industry standards or does it have its own customized processes? What kind of special reports are needed?

In order to calculate the cost of customization you can use the following estimates:

  • Minimal customization - integrate with 1-2 systems: $2,500
  • Standard customization - integrate with 3-5 systems: $10,000
  • Fully customized system - integrate with more than 5 systems: $25,000

Hidden cost: business data migration Relevant for 8x8 Contact Center

As a rule of thumb the cost of data migration depends on how many records you want to migrate. Records can include the number of customers, invoices, financial transactions, products, inventory size, suppliers:

  • 1,000 records: $2,000
  • 10,000 records: $5,000
  • 100,000 records: $20,000
  • 1,000,000+ records: $50,000

Hidden cost: training

How many groups (different departments, usages, type of users) are needed for 8x8 Contact Center training? In order to calculate the cost you can use the following estimates:

  • 1-2 Sessions: $1,000
  • 3-4 Sessions: $2,500
  • 5-7 Sessions: $5,000
  • 8-10 Sessions: $10,000

Frequently Asked Questions (FAQs)

How much does 8x8 Contact Center cost per month?

Their pricing plan starts at $15 per user/month.

They offer a free trial?

No, 8x8 Contact Center don't offer a free trial at this time. Free trials are great because your team can test the software (at least basic features of it) in your own time without the pressure of sales teams. We hope they will offer free trials in the future.

Can I use 8x8 Contact Center for free?

No, 8x8 Contact Center don't offer a free version of their product.

How do I get pricing information directly from the vendor?

You can get it on their website. So why do you need us? we can help you get the total cost of implementation (not just the cost of licenses) and compare them with alternative solutions.

How can the team at ITQlick help?

The science of TCO (total cost of ownership) may not be easy to calculate. If you seek to get detailed info about the TCO, get in touch with ITQlick experts. Contact us today and get up to date, detailed quotes.
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Call Center Software Price Range

The majority of software vendors of Call Center Software have their starting price points within $0 and more than $30 a month. Billing models are typically in the "per month/per user" form.

There can be other higher-tiered subscription plans as well, and they could include additional charges for features such as monitoring, Omni-channel interactions, call analytics and so on. Users can also consider Call Center Software pricing based on the size of the organization, and the analysis as follows:

  • Call centre software for small business has starting price points between $19 and $24 a month. For example, RingCentral Control Center pricing starts at $19 per month, ZenDesk Talk costs $20 a month, and FreshCaller base subscription is $19 per month for each agent. Other similar vendors include Vonage Business Cloud which begins at $20 a month and Dialpad whose Standard plan costs $20 as well.
  • Medium-sized businesses can expect to pay between $50 - $110 a month for Call Center Software. Nextiva, for context, starts at $50 a month, PureCloud by Genesys pricing starts at $75 per month, and Avaya pricing goes for $109 monthly. Other vendors charge per seat, such as Oracle Service Cloud which starts at $90 a seat.
  • Large companies would have to pay between $350 and $1000 a month for Call Center Software products. For instance, Quiq Messaging Platform Starter pricing plan goes for $500 a month, Newfies Dialer costs around $750 per month, and 3CX costs $350 monthly. There are other vendors as well; Spitfire charges $860 a month for 12 agents.

Some of the best of breeds under Call Center Software have specific price ranges, which is as follows:

  • Auto-Dialer Software Auto-Dialer Software price point lies within $49-$129 a month. For context, Voiso pricing starts at $49 a month, Sharpen at $119 a month and CallShaper at $75 monthly. Other higher-end subscriptions are around the $400-$1000 range. For example, VICIdial costs $400 a month, and A Star Auto Dialer pricing goes for $499 annually.
  • Automatic Call Distribution Software Users can expect to pay $25 upward a month for ACD Software. For example, AVOXI Genius pricing starts at $25 monthly with an enterprise plan of $50 a month. Netiva charges $50 per month for its Pro Plan, and $100 per month for its Enterprise plan. Other professional price points are between $99 and $179 monthly: for example, Dixa Professional pricing goes for $99 a month, and its Premium plan for $139 per month.
  • Call Center Scripting Software The price range for Call Center Scripting Software is between $15 - $150 a month. Zingtree Essential subscription goes for $15 per month for each user, HappyFox starts at $24 a month per agent, and FluentStream Advanced plan goes for $30 monthly for each user. ChaseData Call Center has its Small Business plan at $89 a month, and its Professional subscription goes for $139 monthly.
  • Call Monitoring Software Users can expect Call Monitoring software products to start at $7-$35 a month. Evaluagent begins at $20 a month for each user, Teramind pricing starts at $37 per month and Time Doctor goes for up to $7 monthly. Also, ActivTrak Advanced plan goes for $7 a month; HubStaff pricing goes for $7 as well, with Premium and Enterprise plans for $10 and $20 respectively.
  • Call Recording Software Call Recording software can cost up to $300 a month. For example, CallRail pricing starts at $45 per month, T-Max Predictive Dialing costs about $100 a month and Versture costs $30 monthly. Other vendors may charge one-time fees, such as VSLogger Call Recorder, which costs $960 and VRS Recording System which goes for $99. CallNote Premium costs $10 a year, with its Premium subscription at $40 yearly.
  • IVR (Interactive Voice Response) Systems These could cost between $4 and $99 in their base models. For instance, Centcom begins at $4 per month, CallFire Lite at $99 a month and Genesys Cloud 1 pricing goes for $75 monthly – Genesys also charges hourly, at 68 cents an hour.

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.