Best 10 ACD (Automatic Call Distribution) Software Products

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Top 10 ACD (Automatic Call Distribution) Software Products

Nextiva Hosted Call Center

  • Small, medium and large size businesses
  • Dec 26, 2022
  • starts at $11.95 per user/month

Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful features, the company and product enhances work performance by means of communication.   ...


8x8 Contact Center

  • SMBs
  • Mar 09, 2022
  • starts at $15 per user/month

8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy-to-use yet extremely powerful contact center.   8x8 Virtual Contact Center was develope...


Five9 Virtual Call Center

  • Small, medium and large size businesses
  • May 22, 2022
  • starts at $149 per month

Five9 software is a comprehensive cloud-hosted contact center solution designed to serve inbound, outbound, omnichannel, or blended contact centers globally. The software uses the power of practical AI to enables agents customer service through email, phone, mobile, chat, and social media among othe...


Parakeet

  • Small, medium and large size businesses
  • Dec 13, 2022
  • starts at $15 per user/month

Parakeet is an award-winning cloud-based Call Center software, it is designed to support small, medium and large size call centers. Parakeet received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


CC-One

  • Small, medium and large size businesses
  • Jun 22, 2022
  • starts at $359.88 per year

CC-One is a SaaS-based call center software that enables contact center administrators to manage omnichannel customer voice, email, and chat interactions and maintain collaboration between back-office personnel and front desk agents.


Matrix software

  • Small, medium and large size businesses
  • Jan 04, 2022

Matrix Software specialized in software solutions for structural engineers, steel construction and doors & windows industry. You can make it with Matrix, using powerful and proven solutions for the design and manufacture of buildings.


Noble Suite

  • Small, medium and large size businesses
  • May 28, 2022

Every customer contact is an opportunity to delight, to solve a problem or to make a connection. Noble Systems, the leader in customer contact technology, provides contact centres worldwide with unified solutions that elevate performance and drive new levels of productivity and efficiency.


Oracle Contact Center Anywhere

  • Small, medium and large size businesses
  • Feb 18, 2022
  • starts at $29 per agent/month

Oracle Contact Center Anywhere is a multichannel contact centre solution that helps organizations communicate effectively with their customers. Features include multi-dimensional skills based routing, consistent service across all communications channels, call blending predictive & preview dialling,...


Aspect Unified IP

  • Medium and large size businesses
  • Mar 26, 2022

Aspect Unified IP is communications software which offers inbound and out-bound omnichannel capabilities for medium and large companies. It has call center capabilities including ACD, CRM integration, outbound dialer, escalation strategies, skills-based routing, web collaboration and more.


RingCentral

  • SMBs
  • Apr 19, 2022
  • starts at $20 per user/month

RingCentral is a fully integrated cloud-based contact/call centre and business phone solution designed to offer business communication tools for voice, video, fax and text too small businesses and enterprises.