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It doesn’t matter if your company is running its own call center for customer service or if its main activity is the outsourcing of call center services, the fact is that it will have to deal with two faces of the same problem. One of them is technological, related to setting up and keeping up-and-running a reliable and fast network. The other one is the software chosen to manage all the activity. You need to choose the ideal solution depending on the main focus of your service, so that it’s not only a high quality service that you deliver, but also a profitable one.
This is an industry that has evolved dramatically in the last thirty years, and Five9 is an example of the extent that this evolution has reached. Either integrated with Salesforce or as a standalone software, this cloud-based solution handles all types of services for your Sales, Marketing or Customer Service department. It offers a complete solution for inbound, outbound, blended, multichannel or even social channel only call center. Easy to implement with a low learning curve for your agents, reliable and ready to support at-home agents or even outsourcerd. It basically covers every field you could imagine in this industry.
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This software as a service model allows other competitors to bring excellent and competitive solutions. We at ITQlick have analysed for you four amazing alternatives for Five9, so that you can compare their features and choose wisely:
[well]Nextiva Hosted Call Center – Powerful and Scalable[/well]
This is a powerful platform aimed at increasing productivity in your Call Center, offering different price plans depending on the size of your company and the services you need. It covers everything from VoIP to internet faxing, and including Call Center management. And, everything is offered with no contract, at a unique price for all services, and with great monitoring features that will give you full control. It is an excellent option for growing businesses.
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[well]CallFire Cloud Call Center – Dialing Campaigns On the Go[/well]
With dialers in mind, it will allow you to set up a powerful and cloud-based dialing system in minutes. It will do everything from auto-dialing to recording calls, and it also enables your staff to silent monitor active calls. With these elements your company will be able to run dialing campaigns easily and almost on the go, but having all systems under control and results as well thanks to the report making features of this software. This is a great solution for companies that need to start dialing campaigns fast, but based on a robust and scalable.
[well]inContact Hosted Call Center – Get Everything, Pay for What You Use[/well]
It is perfectly designed to integrate with other productive software in your company as CRM Software or Quality Management. Offered as a cloud-based system, it es very cost-effective as pricing varies based on usage of resources, and it allows your company to provide these services for several locations at once and even for home-based agents as well. All these features spiced up with an excellent system to recover customers feedback make of inContact a great SaaS option for your company.
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[well]Telax Hosted Call Center – Customizable and Scalable to Fit Your Needs[/well]
With profitability in mind, this software brings you a highly customizable solution to fit in your structure and your daily activity. It is scalable, extremely easy to use (they claim training lasts for your agents will last less than 20 minutes) and applies Business Intelligence to the processes of your Call Center. All this backed with a helpful and dedicated customer service brings you a true Software as a Service experience.
This is just a brief showcase. However, we encourage you to visit our Call Center section on ITQlick where you can find the best comparison tools and in-depth analysis. You will have full access to all the resources needed in order to choose the best platform for your Call Center.