5 Best Ticketing Software for 2022

Help desk software has evolved considerably during the last couple of years, as meeting customer needs and addressing their grievances is the crux of any business. Ticketing software needs to collate all the information regarding customer issues from multiple sources in a single platform. Customer complaints need to be addressed systematically and efficiently to foster business.

Ticketing software can be chosen after considering several pointers like ITIL support, asset management, customer support, etc.

We have taken the fight to the finish amongst 5 of the best helpdesk systems available in the market. These are open-sourced and can be simply downloaded over the web, at a price, of course.

An effective ticketing system has to be interactive in nature. It also needs to be multi-channeled and most importantly, reduce the bottlenecks in the support process.

Freshservice

The feature-rich Freshservice has a strict ticketing tool as well as an asset management tool as well.

• It delivers only what is needed, and has been shaved off of additional unnecessary features.

• It is available over the web and is 100% Saas compliant.

• It has the best in-line data security and provides innovative automation techniques. The system follows a robust ticketing tool, where users can create, edit, update and close the issue based on the issue tracker which is in-built into the tool. It follows strict adherence to ITIL components like Asset, Incident, Problem, Change, and Release Management. It can be deployed with ease and has an extensive knowledge base covering all aspects of the software.

• Freshservice also features a range of native integrations – JIRA, FreshBooks, Harvest, and CloudWatch to quote a few

• The ability to incorporate CAB ( Change Advisory Board) helps to gather opinions from different members

SysAid

It is pretty new in the market but still has not fallen behind in making a mark in the ticketing software industry. SysAid features are

• It has all the basic essentials of a helpdesk and also has asset management as well as performance management tools.

• It is suitable for all types of organizations and starts off with a free version. Once you have got the full taste of it, you can go for the advanced version of the tool.

• It can be quickly installed and has the ability to streamline all IT and non-IT activities.

• It is fully compliant with ITIL best practices and supports all mobile platforms, giving access to solutions, 24/7.

Spiceworks

The guys at Spiceworks have raged a storm, by introducing a complete pack of helpdesk ticketing software, free of cost. Yes, absolutely free. The post-implementation support also comes free.

• It makes it ideal for a small and beginner type of business to lay their hands on this ticketing system and get a feel of how the ticketing is managed.

• It provides a knowledge base and also offers customized reports and dashboards.

• It has a unique UI for better ease of use.

• The support reps can be reached 24/7 by phone, email, or even chat. What more could one want from a helpdesk system?

• The free version comes with adware, but this can be done away with the lower-cost version.

• Even the free versions are totally customizable and can be molded as per the requirements of the organization.

• Some of the other features worth mentioning are customizable permissions and team productivity metrics and the ability to incorporate 150 third-party apps

Servicenow

It is the newest entrant into the Saas-based solution management software and has come to make a mark.

• Its modern outlay and intuitive knowledge base make it a flexible and dynamic process and support management tool. It doesn’t have big names on its list of customers, but still, its complete pack, just like the ones above, gives it an edge over others that lack basic essentials, like ticketing as well as ITIL best practices.

• It has modern features like calendar sharing and collision impacts, tracking financial and inventory, etc.

• There are also other snazzy add-ons like problem management, which showcase the root cause of the problems and perform trend analyses as well.

• Moreover, it can capture IT-related costs and these can be reported in dashboards to the management.

ManageEngine ServiceDesk Plus

It is one advanced tool that every business must look forward to.

• It includes project and contract management apart from the intrinsic value of issue management and also adheres to ITIL best practices.
• The ticketing system is a touchstone in this field, with automatic assignment of issues to service reps, based on their availability as well as ticket load, thereby increasing the overall efficiency of the team with the individual’s performance. The tickets are automatically classified, prioritized, and assigned respectively, through pre-defined business rules. It offers the most pragmatic approach to handling tickets wisely so that there is no overburdened service rep whereas a totally free service rep.  It creates the most wanted balance between the two.
• The UI is also fresh and much easier to use. ManageEngine ServiceDesk Plus brings speediness to the users by applying a single button incident creation, and all other buttons are placed clearly in the page layout.

Taking a wild call will not help for sure. So to help you out, we have brought forward the best in the class ticketing software. Considering them would make you more in sync with the standards and innovations.

Being on the cloud makes it even more feasible to keep the cost constraints in view. Now you can choose the best option befitting your requirement. Instead of looking just at the features, there is always more to it.

The basic advantages of using a helpdesk must meet your corporate needs and help the team to respond quickly and effectively to each and every ticket raised.