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From online meetings to remote support, communicating with employees is easier than ever before, thanks to the advent of online meeting tools. You need a communication tool that works properly and is easy to use for all employees, making screen sharing, group meetings, and collaboration easier.
1. ShoreTel Sky
The web-based communication system, ShoreTel Sky is easy to use and modify, with all options and buttons spaced out evenly on the interface. The professional looking, user-friendly online communication tool is easy to navigate and allows you to adjust and personalize your settings. This means you can save and edit contacts at ease and connect with employees and forward calls to co-workers without having to touch the phone.
When the Internet goes down due to bad weather or other reasons, you may find it hard to connect over phone. Such occasional outages may be frustrating, but the service provider is not to be blamed, as weather plays the culprit sometimes.
A widely popular online collaboration tool, Five9 is designed with advanced features, including IVR with speech recognition, CRM integration, predictive dialer, multi-channel ACD. The contact center solution comes with integrated workforce optimization capabilities, which help optimize productivity of customer service representatives, ensuring that customers get the best service.
With an intuitive interface, it is easy to get started. The scalable online meeting tool grows with your business, helping you optimize your contact center operations.
You may find it little difficult to access some of the integrated CRM information, but the robust reporting system comes to your rescue easily and works around the limitation. Five9’s software may be a little too complex to use initially, but the user manual can come to your rescue to learn a thing or two about this virtual call center built with no hardware investment requirement.
With a full suite of advanced features, Vonage delivers best-in-class reliability and support. They offer flexible plans that can fit the specific needs of any business, with all calls managed on the Admin Panel. The phone can be plugged into any outlet with an Internet connection. Vonage allows integration of contacts from Outlook, Google, and other CRM systems. The scalable online meeting tool works well across industry verticals and grows with your business.
Internet service is down occasionally, which affects consistency of quality service. However, this does not take away the credit for being one of the top online meeting tools from Vonage, as the rest of its features balance it out.
4. IP PBX
With its suite of business communication services, the cloud-based system comes complete with computer telephony integration, call recording, auto attendant, conference calling, softphone, and Internet fax.
You can choose from three plans with varying features and tools as per your specific business needs. Some of the features you can expect to get with the plan include virtual fax, unlimited calling, free local and toll free numbers, call parking, cloud PBX, caller ID, call spy, and advanced call management.
You may need to purchase new phones when switch from landline to VOIP. However, you can expect to get great deals from itPBX on the hardware.
5. Adobe Connect
A perfect enterprise meeting tool, Adobe Connect is lightweight, easy to use, and available with critical capabilities. The Web conferencing solution is designed to offer impressive online meeting experience, enabling presenters to monitor participant engagement.
The software does not require a download and can be seamlessly integrated with an existing learning management system. Adobe Connect comes with campaign tracking and lead qualification features that help users track their lead generation from different sources. Besides, it can help users analyze how customers view their events.
Adobe Connect comes with a great training module and analytics, but it would help if the reporting is upgraded to a fresher look. It would facilitate exporting data into a spreadsheet. While the webinar module is replete with features, it does have a learning curve, which could take some time. Streamlining the process would help users.
At ITQlick, we understand that customer connections are critical to your business. Our experts can help you find the best cloud contact center solution that will help you eliminate barriers that hinder communication and give your agents the best platform to enhance customer experience and gain competitive advantage.