As one of the largest Volp Network providers in the United States, Comcast offers services ranging from unlimited calls to directory listening and auto-attendant. Perhaps, its most prominent division is its Comcast business that has rightly garnered its massive following due to its impeccable cloud-based phone service.
Comcast Business phones, namely business voice edge, delves into services like call forwarding, routing, automated attendant services and unlimited calling.
The Business phone also comes with plans that possess exciting features designed to meet the business communication needs regardless of size. The provision of ruling devices that uses a private branch exchange (PBX) to provide a network to different users simultaneously, alongside the ability for users to combine their phones with the internet for a single provider Volp solution, puts it ahead of the pack. This article review examines the Comcast business phone, including its description, features, pricing, and alternatives.
Comcast Business Phones, also known as Voice Edge, is a phone service system that allows three cloud-based solutions. Two of these cloud-based solutions offer compatibility with desk phones and contain two trunking plans. It also features a combination of SIB trunking service and hosted PBX applications.
The PBX application functions by enabling a seamless directory-based private branch exchange for providing network access to multiple users at the same time. Also, prospective users can know about the standard features, including a self-service portal on the web and hunt groups. Business VoiceEdge is often priced every month, so this comes as a massive bonus for prospective users.
Businesses can conveniently pay a per-line charge based on the number of calls and per employee using the system. Comcast business plans also integrate other top applications like Chrome, Voice Edge for office360, and skype. Finally, there Is a 24/7 customer support system that caters for the needs of its users.
1. Cloud-based: One of the core features of the Comcast business phones is that it is based on cloud. With three cloud-based solutions, employees can always stay in touch onsite or remotely. Furthermore, a call mobility option keeps a business phone number in sync with a desktop or mobile device.
This way, employees have autonomy over their features and which admin can get control of the system. Furthermore, as a cloud-hosted platform, users can assess their Volp network 99% of the time without expressing any form of downtime.
2. Alternate Numbers: Another essential feature of the Comcast VoiceEdge business phone is the vast access to numbers it gives users. Users can maintain up to ten phone numbers and extensions assigned to them. Furthermore, there is an unusual ringing for an incoming call to the user’s primary phone number. Users can also select a different ringtone for calls to their second and third phone lines, respectively.
This way, customers can quickly distinguish calls attached to each number distinctively and hook similar attention. Also, customers enjoy an anonymous call rejection feature that enables them to reject anonymous parties’ calls, which have specifically restricted their caller ID.
3. Automated Features: Comcast Business phone lines provide users with automated call features. First, a computerized callback feature lets users who receive busy notification from their recipient lines monitor the busy party and establish an automatic call whenever the busy party is observed to be available.
Also, the Comcast Business phone allows a call hold and retrieves incoming calls without necessitating access codes. The importance of this feature cannot be over-emphasized when an attendant has to receive and manage a large volume of incoming calls, as they can easily hold calls.
4. Voicemail: The Business Concast allows for customizable, pre-recorded messages for callers when they cannot reach their agents or redirected to a voice message box. Furthermore, inbound callers are afforded two options. First, they can review a voice message before leaving it. Second, they can get a warning tone if they know a longer voice note will be cut off. Another feature of the Voicemail is the Voicemail to email feature sends an automated attachment message, including audio or a visual statement, to an agent’s email.
5. Voice Calling: One of the Key features attached to the VoiceEdge Business phones is its voice calling option. It engages a Direct Inward Dial (DID) business line, with inbound and outbound local and international calling options for a fixed monthly toll. One of the perks of this option is that users can enjoy toll-free and international calling features and directory listing.
6. Call Queues and Hunt Groups: what the call Queuing does is allow for a more sophisticated call forwarding feature. Working alongside the call queues option is a hunt group of agents who are trained to handle issues.
Comcast does not offer a free trial for its products. However, what it provides for its phones is a 30-day money-back guarantee, coupled with a one-time installation option of $29.95 per seat. Furthermore, Comcast VoiceEdge provides a free and unlimited call rate starting at $0.02 for local and international calls.
Comcast Usually offers its customers a contract that holds for a minimum of two years. Other paid-on features include an additional voice mailbox, call queues for the cup to 25 calls, and each seat has a Polycom 250 model, with a minimum of five seats as a requirement.
Below is the pricing for several phones.
- 5-9 phones range from $44.95 per month for a seat.
- 10-19 phones range from $39.95 monthly per seat.
- 20+ phones offer between $24.95 monthly per seat.
Ring central: Ring central is an alternative for Comcast Business Phones, and from a glance, one can notice the differences between both platforms. First, Ring Central has a basic plan that ranges between $19.99 monthly for unlimited calls within the Us and Canada. Also, the Ring Central business phones come with features like Voicemail, toll-free minutes, HD, etc.
However, unlike Comcast, Ring Central lacks Call forwarding, auto-attendant, caller ID, and Hold music. On a final note, Ring Central users can get their businesses up and running in record time, as all phones are easily set up and ready to use within minutes. In addition, users can easily set up phones t suit their preferences without having an IT expert at hand.
8×8: 8×8 is another alternative to Comcast worth mentioning. Users can enjoy a solid API solution with a reliable cloud communications system, HD voice, but attendant, and unlimited calling for a price of $12.00 monthly on its platform.
The objective is to keep people productive and connected, regardless of their locations around the world. Also, with AI-driven speech analytics coupled with virtual agents, one thing is sure, users can witness a system that helps them gather and analyze their data from various touchpoints, providing insight for data analysts.
Furthermore, users are assured of impeccable security for their data as the platform offers a high level of data security and privacy terms. On a comparison, both 8×8 and Comcast share some similarities and differences.
In terms of similarity, both platforms offer unlimited calls within the US and Canada, Call forwarding, Voicemail, auto-attendant, and caller ID. In addition, 8×8 offers services that Comcast doesn’t provide. They include HD voice and presence detection. Com cast, on the other hand, includes call logs and Hold music.
No doubt, Comcast Business phones make a statement for itself, as it comes with a wide variety of options, including Call forwarding, alternate numbers, automated qualities, etc. Furthermore, its pricing plans are convenient and can be made every month. Finally, this review compares and contrasts Comcast with alternative business phones like 8×8 and Ring Central, respectively.