Salesforce vs Zoho vs Dynamics vs SAP


Customer Relationship Management (CRM) solutions have evolved from custom contact management tools into enterprise information portals. The market is abuzz with a range of CRM tools, making choice difficult. Moreover, no one CRM solution is a perfect “one size fits all” for every business, since each enterprise has unique requirements and challenges. Let’s compare the leading CRM solutions available.

Salesforce vs Zoho vs Dynamics vs SAP


Zoho: Zoho is designed as a CRM tool for automating and streamlining customer relationship management processes, including inventory management, lead management, customer support, and e-mail marketing. CRM is at the core of Zoho, so users can leverage the platform for email marketing, invoicing, and help desk. Having everything at one place saves time and gives Zoho an upper hand.

Salesforce: A leader in the CRM space, Salesforce provides best-of-breed functions. The intuitive platform comes complete with standard CRM features and is more than a simple tracking system. Some of its key features include lead tracking, contact management, cloud-based CRM, besides numerous enhancements that enable users to seamlessly collaborate on leads and sales.

SAP Business One: Primarily an enterprise resource planning solution, SAP Business One offers all the essential modules for smoothly running a small business. The application is designed to handle customer relations, operations, inventory, and sales.

Microsoft Dynamics: A comprehensive business management solution, Microsoft Dynamics is tailored for various business sizes, with an array of functionality features that make it a comprehensive ERP program. MS Dynamics features a powerful reporting engine, with built-in analytics that enable users to create meta reports with which you can gain business intelligence.


Zoho:  Zoho CRM solution automates all customer relationship management functions, which saves you time and effort otherwise spent on these activities. With this solution handy, users can focus on improving sales, without having to worry about managing customer relations, including inventory management, customer management, inventory, and sales tracking, among others.

Salesforce: Some of the key features of Salesforce include marketing and sales automation, which help streamline sales and marketing. This means users can effortlessly share information and collaborate for overall improvement in performance.

SAP Business One: Stay connected with your contacts with SAP Business One that supports email automation, so you can automatically drop email documents to unlimited contacts in one go. Thanks to its point-and-click application, you can send customer statements, invoices, receipts, and purchase orders from your SAP solution.

Microsoft Dynamics: Microsoft Dynamics features extensive automation capabilities that can address multiple channels. Besides, an easy drag-and-drop interface helps users create automated campaigns. These campaigns can be designed with unique paths that change when contacts interact with your messaging. With lead-nurturing campaigns, your sales team can nurture and convert leads into opportunities.


Zoho:  It is designed with an intuitive, easy-to-use interface that makes navigating the system a breeze. Zoho is easy to integrate with third party tools, such as MailChimp, Gmail, and Google Docs, besides integrating with other Zoho apps, including Zoho Mail, Invoice and Docs.

Salesforce: Connect and access data from external sources via Salesforce’s integration features.  There is an array of programmatic integration tools in Salesforce, so users can access data in real time and incorporate the same in any internal application. These integration tools enable you to implement business logic that spans multiple apps.

SAP Business One: With ERP and CRM integration, SAP Business One is easy to connect to its ecosystem. This means users can access data internally in real time and publish data in external systems, so you can take your business to a new level.

Microsoft Dynamics: Microsoft Dynamics is integrated with Office 365, WebEx, GoToWebinar, and Cvent. It is easier to track data when all the information is located at one place. This gives you access to all the business information at one place. With all the data handy, you can provide better customer service and take your business forward.


Zoho: Besides the trial version, which is free for up to 3 users, Zoho offers different pricing plans, from standard to premium, and professional plan.

Salesforce: Sell faster with Saleforce’s customizable CRM editions, with the basic package starting at $25 per user/month for up to 5 users. Then comes the Lightning Professional package, followed by Lightning Edition and Lightning Unlimited.

SAP Buiness One: The price of this CRM solution depends on the number of users. You can always start small with a premium package and add more users with the changing needs of your organization.

Microsoft Dynamics: There are different pricing options available with Microsoft Dynamics, with package prices going up with the number of users.

A reliable customer relationship management solution can play a crucial role in improving customer relations and taking your business to the next level. It is important to choose the right CRM for your business.  If you are wondering whether to choose Salesforce or Zoho, Dynamics or SAP, come in touch with ITQlick experts. We are IT experts with vast knowledge of how software solutions work. Leverage our knowledge to choose the best CRM solution.