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Call center software packages offer a variety features that improve the productivity and the quality pf service provided by both single and multisite call centers.

With the growing number of businesses moving their call centers offsite, or outsourcing their customer service, sales, and tech support to large call centers serving a number of businesses, call center software is quickly becoming a necessity.

These call management software, package have numerous features, such as predictive dialing, automated call routing, and real time supervisory and management reports, which improve the productivity of call agents and the services they provide.

Many call center software packages can be used for both single site and multisite operations.