Top 10 VoIP Software in 2017

Let our VoIP Software Experts help you find the right Software for your Business!

Last updated: Sep 15, 2017

Last updated: Sep 15, 2017

TOP 20 VoIP Products

1
Last updated: Sep 12, 2017 - Nextiva is a cloud-based business phone system that can be integrated with various CRM applications. Using its powerful features, a company can enhance work performance by communication. Nextiva is offered in two different packages based on business
Learn more about Nextiva Business VoIP
0 reviews

2
Last updated: Sep 14, 2017 - RingCentral Office is a VoIP service provider that provides smart communications through web-based tools and technologies. It enables enterprises to have access to its features including standard ones like advanced call forwarding and online account
Learn more about RingCentral Office
20 reviews

3
Last updated: Sep 12, 2017 - ShoreTel Sky is a call center management solution for businesses of all sizes. Its core services include cloud phone system, hosted contact center, and unified communication management. The software was designed and launched by ShoreTel Inc h
Learn more about ShoreTel Sky
0 reviews

4
Last updated: Sep 13, 2017 - Vonage Business Solutions is a package of VoIP networking solutions for businesses of all sizes. Its capabilities include call management, administration, cell phone integration, and others. The software was designed and launched by Vonage he
Learn more about Vonage Business Solutions
0 reviews

5
Last updated: Sep 14, 2017 - Jive Software is a pioneer in providing social enterprise software. It provides cloud based solutions which focus on increasing productivity through collaboration platforms that cover employees, customers and vendors, who together form social communi
Learn more about Jive PBX
0 reviews

6
Last updated: Sep 02, 2017 - Google Unified Communications is a package of cloud based business communication management solutions for businesses of all sizes. It offers sales and support management along with voice calling and other services. The software was developed
Learn more about Google Unified Communications
0 reviews

7
Last updated: Aug 30, 2017 - Cindercones CTI for SAP Business One increases  staff efficiency, improve your customer service levels and reduce your operating costs.CTI for SAP Business One will instantly display all incoming calls on the desktop, with screen pop-up from BP that
Learn more about Cindercone CTI
0 reviews

8
Last updated: Aug 18, 2017 - Genesys Provide cost-effective self- or assisted-service 24/7 for voice, video, and web-based interactions with a software only, standards-based interactive voice response software portal.Beyond traditional IVR (interactive voice response) systems, G
Learn more about Genesys Voice Platform
0 reviews

9
Last updated: Aug 22, 2017 - R-Voice is Roboocom’s hands-free voice picking application that allows for faster, more accurate full and open case picking. In addition to productivity gains, R-Voice enables a safer work environment as warehouse operators are able to work in a 'he
Learn more about Voice Picking Software (R-Voice)
0 reviews

10
Last updated: Aug 28, 2017 - NetEffect sells and supports Allworx VoIP phone systems. Let us make VoIP easy for you! Voice over IP (VoIP) is the most cost-effective and flexible way to handle your business’ phone system needs. Analog phone systems are simply outdated technol
Learn more about VoIP Phone Systems
0 reviews

11
Last updated: Aug 19, 2017 - AirSpring SIP Trunking is a business VoIP solution for businesses of all sizes. It offers such services as long and long distance SIP tracking, voice and data convergence, and others. The software was designed and launched by AirSpring Inc headquarte
Learn more about SIP Trunking - Business VoIP
0 reviews

12
Last updated: Aug 15, 2017 - Businesses of all kinds rely on mobile communications. Whether mobile operators, cable operators, social networks, Internet providers, retailers, financial institutions, airlines, device makers, machine-to-machine providers or any other type of compa
Learn more about Syniverse PRIME IPX Solution
0 reviews

13
Last updated: Aug 25, 2017 - Switchvox is a Phone System to transform how Your Business Connects .The Digium IP Phones offer the tightest integration possible with Switchvox. These phones incorporate plug-and-play installation, saving you time. Extend your Switchvox system to yo
Learn more about switchvox
0 reviews

14
Last updated: Sep 10, 2017 - Skype is for doing things together, whenever you’re apart. Skype’s text, voice and video make it simple to share experiences with the people that matter to you, wherever they are. With Skype, you can share a story, celebrate a birthday, learn a la
Learn more about Skype
0 reviews

15
Last updated: Aug 26, 2017 - SecureDocs is virtual data room software designed for businesses of all sizes. It offers such services as project management, data storage and security, auditing, and others. The software was designed and launched by SecureDocs headquartered
Learn more about SecureDocs Virtual Data Room
0 reviews

16
Last updated: Aug 23, 2017 - 3CX Phone System is a business VoIP solution for businesses of all sizes. It offers such services as central management console, adding and removing of extensions, CRM integration, and others. The software was designed and launched by 3CX head
Learn more about 3CX Phone System
0 reviews

17
Last updated: Aug 22, 2017 - OmniPCX Office RCE is a business VoIP solution for businesses of all sizes. It offers such capabilities as call forwarding, voicemail to email conversion, auto attendant, and others. The software was designed and launched by Alcatel-Lucent En
Learn more about OmniPCX Office RCE
0 reviews

18
Last updated: Sep 15, 2017 - Solgari Cloud PBX is a web based telephony management solution for businesses of all sizes. It offers such capabilities as call center management, voice recognition, voice and data integration, and others. The software was designed and launch
Learn more about Solgari Cloud PBX
0 reviews

19
Last updated: Sep 06, 2017 - FluentStream Technologies is an innovator in telecommunications solutions in the cloud. Our innovative FluentCloud product is providing businesses with new telecommunications flexibility and pushing the boundaries in price and performance. In additio
Learn more about FluentCloud
0 reviews

20
Last updated: Aug 12, 2017 - CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your business’s relationships with its candid
Learn more about CloudCall
0 reviews

Popular VoIP software

Screenshots

Specifications

Nextiva Business VoIP Specifications

Name: Nextiva Business VoIP
Company: Nextiva
Address Arizona, United States
Software Type: Standalone, Cloud
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud

RingCentral Office Specifications

Name: RingCentral Office
Company: RingCentral
Address RingCentral Inc., Fashion Island Boulevard, San Mateo, CA
Software Type: Standalone, Cloud
Typical Customers: Start up, Small business, Medium business, Private use
Business Area: Cross Business Areas
Platforms: Desktop, Cloud

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A Buyer's Guide to VoIP Solutions

Communications Software Buyer’s Guide
 
Most people in the telecommunications industry will all agree that Skype is not just a communication platform that features ease of use and video calling functionality. That is, in order for this Voice over Internet Protocol (VoIP) system to work at its best, technical engineers will be required. Their job is to ensure that the VoIP system can deliver the voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet, without any issues. VoIP involves signaling, channel setup, digitization of the analog voice signals, and encoding. What these technical terms mean to a business owner or chief executive who wants to invest in such communications system is pretty straightforward – that is to bring a technical person on board and allow him together with your management team to analyze your business requirements on telephony systems.
Thinking ahead of your technical requirements, we from ITQlick.com would want to assist you in strengthening your plan over acquiring or upgrading your communications system. This Buyer’s Guide will walk you through the basic requirements and technical considerations in selecting the right Communications Software solution for your organization. Just to give you a heads up, VoIP and Virtual/IP Private Branch Exchange (PBX) are both communications software solutions (with different features entailed with them) and you should not in whatever way be confused of that. In this Buyer’s Guide, we will generally discuss communication software solutions but will use the terms VoIP and virtual/IP PBX interchangeably to refer to a solution.
Types
There are two major types of communications software solutions and they are as follows.
 
Voice over Internet Protocol (VoIP)
This system relies on the Internet to operate. It is well suited for small businesses where only a few phone lines and voicemail systems are required during regular operations. Adequate amount of bandwidth is needed in order to ensure high-quality phone calls with minimal disturbances.
 
Virtual/IP Private Branch Exchange (PBX) Phone System
Compared to VoIP, this solution is well suited for most medium and large enterprises. PBX operates via switching equipments which allows the routing of phone calls to different phones inside and outside your business premise. Virtual PBX is an upgraded version of the traditional PBX; it can be integrated with your VoIP or landline systems. The IP PBX is very much like any other client-server application. It operates at the IP layer enabling users to utilize their data network or even the Internet for voice transmission.
 
On a technical perspective, such solutions are used for the setup and management of digital communication networks such as LAN and WAN, email, fax, A/V networks and wireless communication systems (ex. Wi-Fi). Here are the types of VoIP and IP PBX solutions available in the market today. We highly recommend that you conduct your own research in order to assess which of these solutions can best serve your organization’s requirements for a communication system.
 
Hosted VoIP
In a hosted VoIP, the call control (CPE-based IP PBX or softswitch-based) is located in the service provider’s network. A softswitch is a carrier grade IP PBX that is capable of delivering voice to multiple customers at the same time. Customer Premises Equipment (CPE) is the terminal and equipment located at a subscriber's premises and connected with a carrier's telecommunication channel.
 
Managed VoIP
In a Managed VoIP, the call control is located in the customer’s premise or network. The service provider is in charge of installing, testing and deploying the CPE in the customer’s location.
 
Pure IP PBX
A pure IP PBX is a software-based version of a traditional PBX and it often delivered together with a piece of equipment. Since pure IP PBX delivers the voice via the data network, it offers a higher degree of flexibility when it comes to options on where to deploy the call control unit.
 
Hybrid IP PBX
This solution is a combination of old TDM network and IP.
 
Features
Getting down into the features and their equivalent benefits to your business is of vital importance on your search for the right communications software solution. Here are the benefits that you can get from investing on this software solution.
 
Faster Time to Market
  • Fully portable, platform-independent software
  • Simple yet flexible interfaces with a large base of trained developers
  • Mature, field-proven products integrated into a wide variety of network elements
  • Advanced calling features
  • Mobility of telephony features
 
Reduced Costs
  • Multi-threaded software solutions that provide optimal performance scalability
  • Consistent architecture to facilitate integration
  • Integrated systems that enable customers to focus on apps
  • Lower infrastructure costs, including lower network management and toll costs
 
Reduced Risk
  • Standards-based products and processes
  • Professional services and global technical support
  • Robust fault-tolerant and distributed fault-tolerant solutions
 
Here are the most common features that VoIP and Virtual PBX service plans has to offer.
 
  • Bandwidth utilization and inbound/outbound call detail reports
  • Auto-Attendant
  • Basic calling
  • Call log records
  • Call transfers
  • Caller ID
  • Call screening
  • Choose your area code
  • Click-to-Call Widgets
  • Conference calling
  • Directory services including blocking
  • Do Not Disturb
  • Fax number
  • Forward to mobile
  • In-Network Calling for Free
  • Integration with Outlook
  • Messaging alert features
  • Network Unavailable Forwarding
  • Ringtones and individualized messages
  • Tech support
  • Voice Mail Folders
  • Voice Mail to Email Transcription
  • Voice Mail with Personalized Messages
  • Web interface
  • Door phone entry buzzer integration
  • Find me/follow me call routing
  • Music on hold
  • Coaching tools
 
Solutions per Business Size, per Vendor
There are more than one hundred VoIP/IP PBX providers in the world to date and it is important that you conduct a survey of the solution providers available in your business location. When comparing communications software solution providers, check for the price model, features, service plan and reliability of their system. Other than those, also consider checking these parameters.
 
Fair use limit
Fair Use Limit tells you how many minutes you can use per month. On unlimited plans, this usually ranges from 5,000 to 10,000 calling minutes per user per month. Knowing the Fair Use Limit can protect the network from overuse. And if you exceed the set amount, you will be charged extra.
 
International calls
International calling can be included in the monthly subscription, or it will be a metered rate per minute based on your country. To save money, it is important that you compare the rates to the countries you call the most.
 
Equipment types
Equipment types are good to understand when it comes to cost efficiency. In some cases, you will have to invest in your own equipment, while other plans provide the equipment. You need to know if the VoIP/IP PBX service provider supplies SIP (Session Initiation Protocol) trunking services.
 
Plan type
Each VoIP/IP PBX company offers different types of service plans; some are metered while others are unlimited plan. Study the features on each plan and select the right plan that will benefit your company the most.
 
Here is a shortlist of solutions providers where you can further verify the above features-to-consider.
 
  • BopCall
  • MyWebCalls.com
  • PennyTell
  • CallCentric
  • ViperNetworks
  • VBuzzer
  • Efonica
  • ON4
  • SparVoIP
  • Call On the Net
  • Go2Call
 
Pricing Considerations
Communications software solutions pricing model are basically based on the deployment models which are: Hosted VoIP, Managed IP PBX, Hybrid IP, and Pure IP.
 
Hosted VoIP requires no upfront cost and since service is located in the cloud, that means you can benefits from faster upgrade and repair time whenever there is a need. Managed IP PBX has lower upfront cost and the solution provider will be responsible in managing the converged network. Hybrid IP can make a significant investment to organizations who want to migrate from TDM PBXs to VoIP. However, most hybrid systems do not provide the same level of application integration compared to pure IP system. Pure IP has more flexibility in terms of deployment but requires significant upfront costs.
 
Cisco, Avaya, Nortel, 3COM and Mitel are all traditional IP PBX equipment vendors that have comprehensive VoIP/IP PBX solutions tailored for the enterprise market.
 
Skype, Vonage, Yahoo and Jajah are all emerging players that can provide consumer market the alternatives to traditional voice services.
 
As a reminder, always assess the real needs of your business. And as our advice from ITQlick.com, consider providing answers to these questions. What are you requirements for long distance calls, voice quality, and phone numbers? How do you consider taxes, maintenance costs, warranty periods, training times, E-911 capabilities, backup power, and interoperability with other equipments?
 
Market Trends
Despite of the challenges on service and voice quality, unproven ROI and TCO metrics, and security compliance that most communication software solutions are facing in the past several years, this market is growing at a faster rate. In fact, according to a recent report, VoIP and SIP revenues are expected to grow from $717.3 million in 2009 to $3.9 billion by 2016.  Another research says that the worldwide business VoIP service is forecasted to grow by 7% compound annual growth rate (CAGR) from 2012 to 2017.
 
SIP (Session Initiation Protocol) trunking or using VoIP to facilitate the connection of a PBX to the Internet is emerging as a large growth area for enterprise VoIP.
 
Mobile VoIP is gathering momentum allowing employees to enjoy all the features they need on a phone at a lower cost than a traditional provider can offer.
 
Hosted VoIP continue to be the ideal solution for SMBs. However, many large enterprises are also beginning to implement this solution into their organization. These are positives signs that VoIP in the business sector is continuously growing and a buyer like you who’s looking for a software solution should grab these opportunities as soon as possible.

ITQlick chart - 2017 best VoIP Software

2017 best VoIP Software | ITQlick.com
Finding the right VoIP software for your business
Proper VoIP software selections are the precursor to successful deployment and business growth. Finding the right VoIP solutions doesnt have to be complicated, and it doesnt have to take days or weeks of your time.

After researching over 2,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.



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25 MUST Ask Questions Before Selecting VoIP Software

The prime purpose behind investing in the software solution is to boost efficiency and growth. Ask the software vendor (Nextiva ) how their business app would improve efficiency of your enterprise.
Software vendors have tremendous exposure to different companies. They offer the same type of software to different industries, so they are better aware of who is doing what with their technological product. This also helps them understand and foresee what’s really working. Allow them to share their observations so that you get an ideas about their experience, expertise, and intelligence. This will also be an opportunity to identify the service providers who come up with the most insightful suggestions.
Perhaps your business is growing and will expand in the future. So you would be interested to know if the software is scalable and can grow with you. It’s no use investing in a solution that can be scaled.
Each business has different needs. Yours is no different. When it comes to selecting a software solution, you are looking for a tool that can be easily customized and configured to cater to your specific business needs. So you want to understand if the software you want to buy is easy to customize.
Such a community forum is the best way to engage users. Getting access to software forums can help new or proposed users connect with product experts through peer-to-peer discussions.
The software vendor should answer how their business software will improve your bottom line and ROI.Most service providers make tall claims, so you want to make sure you get your hands on the best solution.
Before choosing a business app, you want to understand that the implementation would be smooth. So you should be interested to find out about the person responsible for handling the implementation process. Do not hesitate to ask about their qualifications..
A good software vendor should be able to show you a positive track record with their implementation strategy.Try to find out if their method is structured. Your purpose should be to look for one that is structured and flexible to adapt to unexpected situations
The software vendor should give you a structured data conversion methodology that will enable smooth migration of your information to the new system.
A growing business is always in need for expansion and integration with thrid-party apps is a part of the growth model. When it comes to choosing software, make sure the business app provides an application programming interface for easy integration.
Ask the software product vendor if the tool will allow you to export data to an external file or import data from external sources.
Ask the software vendor (Nextiva ) if the software package includes consulting hours. Do not hesitate to ask if there are any hidden charges involved.
You do not want to be caught unawares when a software vendor sends a technician to resolve an issue that may crop up due to varied reasons. You want to make sure the charges are reasonable. Better still, you should be aware of what needs to be paid to the technician sent by the vendor to fix a problem.
You do not want to fall in love with the front end unless you are 100% sure that the software is compatible with your existing system. Ask the software vendor is you need any specific hardware to install the software. Will the business application run on your existing workstations. How much space will the software take on the disk drive? Is there a need for RAM upgrade to successfully run the software for optimum performance?
You should enquire about the cost of having more than one terminal in your store. While some software vendors charge on the basis of the number of store locations, others charge per terminal.
When you are looking for a software solution, make sure you know if the vendor charges any fee to get you started. You should also be interested to know if there are any software maintenance charges for you to pay.
Your business is accountable to customers, regulators, employees, and partners. So you should look for one software vendor who has adopted a comprehensive, technically sound security and compliance program. Does the vendor map your needs for security controls?
Data loss can prove extremely risky for any business. So you should always ask the vendor about their backup policy. How often is data backed up and what is the cost for the same?
What is the software vendor's policy on disaster recovery? Are any charges involved for disaster recovery support if a catastrophic hardware failure affects your system?
How easy is the software to work on? Is it user friendly for your end users? Does it involve any complexities that are difficult to understand for the team? Even a feature-rich solution is of no use if end users find it difficult to use.
The software provider should clearly mention whether the solution is complex or simple to use. If it is not an easy-to-use software solution, then do they provide training? What is the level of training your team requires to make the most of the solution?
You will be interested to know about the software updates. When is it updated? Does the service provider notify customers when the upgrades are scheduled? Does the software work when the upgrades are under way? How long does the process take?
You should be interested to enquire about how an issue is handled at the side of the software vendor. Do not hesitate to question about who will respond to your emergency calls. What is their experience in software industry?
If the software vendor is widely popular, chances are that they have a good product. So always check their client base to measure their product's competence in the market.
Testing is crucial to ensuring that the software runs as promised. So you should try to find out if the vendor offers any free trial runs or try before you buy the product. By testing the concept first, it gets easier to understand the software product's functionality and allay fears before signing a contract.

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