Best Customer Experience Management Software

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Last updated: Sep 27, 2018

TOP 9 Customer Experience Management Software

1. KANA Customer Experience Management

  • Best for: Start up, Small business, Medium business, Large business
  • Price:
  • Sep 09, 2018
Compare KANA Customer Experience Management Vs. KANA Customer Experience Management

KANA is a customer relationship management solution for businesses of all sizes. It offers marketing and sales automation other than analytical and productivity services. The software was designed and launched by KANA Software headquartered in California, United States.


2. LiveEngage

  • Best for: Small business, Medium business, Large business
  • Price:
  • Sep 27, 2018
Compare LiveEngage Vs. KANA Customer Experience Management

LiveEngage is a customer engagement solution for businesses of all sizes. It offers such services as conversion management, cost management, multi-channel support, and others. The software was designed and launched by LivePerson Inc headquartered in New York, United States.


3. Cincom CPQ Software

  • Best for: Small business, Medium business, Large business
  • Price:
  • Jul 22, 2018
Compare Cincom CPQ Software Vs. KANA Customer Experience Management

Cincom’s CPQ solution can integrate with Microsoft Dynamics®, Salesforce and other CRM systems to create a complete multi-channel selling tool. Cincom CPQ cuts sales costs, creates a better buyer experience and increases margins on deals of all sizes. CPQ stands for Configure Price Quote and is a so


4. OpenText Customer Experience Management

  • Best for: Small business, Medium business, Large business
  • Price:
  • Apr 04, 2018
Compare OpenText Customer Experience Management Vs. KANA Customer Experience Management

OpenText Customer Experience Management is a CRM solution for businesses of all sizes. Its services include media management, web experience management, and social management. The software was designed and launched by OpenText Corporation headquartered in Ontario, Canada.


5. Chordiant

  • Best for: Start up, Small business, Medium business, Large business
  • Price: Starting from $18 Per month/user
  • Apr 22, 2018
Compare Chordiant Vs. KANA Customer Experience Management

Chordiant Software, Inc. (Chordiant) is engaged in rendering the advanced customer experience management (CEM) solutions to global brands for optimizing customer lifetime value. The company renders its solutions for industries covering financial services, including retail banking, card servicing, lo


6. ITP CCM

  • Best for: Start up, Small business, Medium business, Large business
  • Price:
  • May 06, 2018
Compare ITP CCM Vs. KANA Customer Experience Management

I The road to ITP/Customer Communications Management Entering the structured output arena ITP/Customer Communications Management (ITP/CCM) is the name of the newest product in our portfolio. ITP/CCM integrates with ITP/Server and ITP/OnLine to use their capabilities in generated structured, on-


7. Funding Gates Receivables Manager

  • Best for: Start up, Small business, Medium business, Large business
  • Price:
  • Apr 18, 2018
Compare Funding Gates Receivables Manager Vs. KANA Customer Experience Management

FG Receivables Manager is an accounting receivable management solution for small business that can simplify the receivables process and help users to get paid easily and faster. Users can keep track of all their accounts receivable conversations using this solution.Funding Gates, the company behind


8. CloudCherry

  • Best for: Start up, Small business, Medium business, Large business, Private use
  • Price: Has free version
  • May 02, 2018
Compare CloudCherry Vs. KANA Customer Experience Management

Cloudcherry is a real-time, Omni-channel Customer Experience Analytics & Sentiment Mapping product that helps customer-facing brands track, measure & improve Customer Delight. Cloudcherry’s is a customizable, easy-to-use SaaS-based product that brands can use to measure key metrics like the Net


9. Regiondo Pro

  • Best for: Start up, Small business, Medium business, Large business
  • Price: Starting from $29 Per month
  • May 04, 2018
Compare Regiondo Pro Vs. KANA Customer Experience Management

The all-in-one booking soultion for leisure and recreation providers to book and manage activities and appointmants via the own website.



A Buyer's Guide to Customer Experience Management Solutions

CRM (Customer Relationship Management) Buyer’s Guide
 
Many corporations and companies today are using CRM as tool for their everyday business operation. Tracing back the history, CRM or Customer Relationship Management System has been there since the early 90’s. Oracle was one of the pioneers. Today’s leading CRM software vendor Salesforce started its operation in 1999 with their bread-and-butter technology, the Software-as-a-Service (SaaS).
 
The competition among vendors is there and a CRM buyer like you might be encountering confusions right now on which CRM solution to buy. Reviewing the long list of CRM vendors can be a daunting task. But by simply checking published articles like this Buyer’s Guide from ITQlick.com, it will not only save you time and energy, it will definitely help you decide which CRM solution is right for your business.
 
Types
Knowing first the types of CRM will help you determine which of the available solutions can cover your business operational needs. Here are the types of CRM base on application.
 
Operational
Operational types of CRM cover marketing automation, sales force automation, and customer service and support.
 
Collaborative
Collaborative CRM focuses more on communication with the customers to gather feedbacks and issues. This type of CRM aims to improve service effectiveness and efficiency by employing CRM applications like email system and interactive voice response.
 
Analytical
Turning customer data into useful information for further analysis is the purpose of Analytical CRM. The result of the analysis can help businesses in product and services decision making and as well as on designing and executing marketing campaigns.
 
Now that you are guided with the different types of CRM base on their application to business process, its time to determine how you are going to deploy your CRM. The two options are whether it would be Cloud-based or On-premise.
 
Cloud-based CRMare software that runs via the internet servers. SaaS is definitely a cloud-based CRM. If you’re familiar with cloud-computing, a cloud-based CRM is one of these technologies.
 
Now, On-premise CRM is the opposite of cloud-based in the sense that it operates on private network servers. When you buy an on-premise CRM, you have to ensure that you have the network servers ready to run your CRM system.
 
 
Features
When it comes to features, choose the CRM solution that will definitely give you tons of benefits. Closely examine these features that must go with your system.
 
Contact Management
The ability of your CRM to create contact accounts and track the interactions with those accounts with speed and accuracy is a winning business solution. User management, email integration, and contact timelines are all contact management features that can help build strong customer relationship.
 
Sales and Marketing
Marketing campaigns, leads generation, and demand forecasting are all important features of a CRM that can boost your sales force’s performance. Having these CRM features can help increase your revenue.
 
Employee Tracking and Support
A CRM solution that can cover the most important aspect of your business, your people, is definitely a must-buy system. Employee collaboration through a system that enables business managers to track their employees and provide them training support whenever necessary is something that your CRM must have.
 
Ease of Use
A CRM that is easy to use functionality-wise and design-wise can bring a smooth workflow in your everyday business transactions. As what most smart consumers are saying, it must be “user-friendly”.
 
Help and Support
Whether it’s online, via email, thru phone, or chat, someone from the CRM vendor’s side must be there to assist you. Help and support features are important to be in your CRM system.
 
CRM Solutions per Business Size, per Vendor
There is a price on top of every CRM solution. The best approach to optimize your CRM budget is to determine your business size and the equivalent CRM vendor for that size.
 
Business Size
There are two main factors that determine business size. They are the number of employees and annual revenue. Number of employees can be as few as 1 and as many as 500, or even more. Annual revenue in a CRM vendor’s perspective can be categorized from <$1 million up to the extent of >$500 million. After determining the size of your business, you will be able to assess which CRM vendors can provide the right CRM solution.
 
Vendor Level
Examining these three tiers or level of CRM vendors can further help you decide on which CRM solution (cloud-based or on-premise) is the right to buy. Tier 1 is the enterprise level and Oracle, SAP, and Salesforce.com are the top companies under this level. Tier 2 is for the mid-market and Commence CRM, Sage, and SugarCRM belongs here. Tier 3 vendors are for the small businesses. Companies like Zoho, Highrise and Avidian are among of top rank sellers here.
 
Business size and vendor level are important factors when identifying which of the available CRM solutions is just right for your business.
 
Pricing Considerations
There is hard way and easy way in knowing the price of a CRM solution. The easy way is to contact the sellers, ask for quotes and then do a benchmarking. The hard way is to conduct more research and analysis via different sources of price information – websites, published reports, and vendors themselves. Each vendor has its own package versions and their equivalent subscription cost usually in per month basis. Salesforce, for example, has this pricing scheme:
 
Vendor Package Version Price/user/month

  Salesforce

Performance: $300
  Enterprise: $125
  Professional: $65
 
It is always better that you conduct your own research to validate the current pricing of the potential vendors of your CRM and we highly recommend ITQlick.com to be your starting point.
 
Market Trends
A lot of things have been going in the CRM industry. Social CRM and Mobile CRM are the latest technologies in CRM. Social CRM is a convergence of CRM and social networking sites (SNS). Mobile CRM is nonetheless CRM with mobile computing and application features. These trends keep on contributing positive impacts on the sales revenue and productivity performance of many companies in the last couple of years.

SaaS is a growing CRM market. Many reports stated that SaaS has been the choice of many business organizations today. According to an industry-report, 40% of CRM systems sold in 2013 are SaaS-based. Overall, the CRM industry is booming. The CRM market is projected to grow up to $36.4 billion by 2017 from the present worth of around $23 billion.

ITQlick chart - 2018 best Customer Experience Management Software

2018 best Customer Experience Management Software | ITQlick.com
Finding the right Customer Experience Management software for your business
Proper Customer Experience Management software selections are the precursor to successful deployment and business growth. Finding the right Customer Experience Management solutions doesnt have to be complicated, and it doesnt have to take days or weeks of your time.

After researching over 5,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.


Most Popular Customer Experience Management software Comparison

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Specifications

KANA Customer Experience Management Specifications

Name: KANA Customer Experience Management
Company: KANA
Address Sunnyvale, CA
Software Type: Standalone
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud

LiveEngage Specifications

Name: LiveEngage
Company: LivePerson
Address 475 10th ave, New York, 10018
Software Type: Standalone, On Premise
Typical Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile

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KANA Customer Experience Management Pricing

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LiveEngage Pricing

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