Best Field Service Software

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Last updated: Oct 27, 2018

TOP 10 Field Service Software

1. Synchroteam

  • Best for: Medium business, Large business
  • Price: Starting from $27 Per month/user
  • Oct 10, 2018
Compare Synchroteam Vs. Synchroteam

Field service management is a time-consuming job but not anymore. Synchroteam eases the process for you. It informs the manager about workers and customers in real-time. And all this information gets displayed on a map so tracking the workers becomes simplified. Just one click and you can have all t


2. FieldAware Field Service Automation

  • Best for: Start up, Small business, Medium business
  • Price:
  • Oct 10, 2018
Compare FieldAware Field Service Automation Vs. Synchroteam

FieldAware offers a solution for end-to-end management of field services operations. The software provides features such as scheduling, dispatch & work order management together with estimation and invoicing with support for mobile device access. FieldAware is provided by a company by the same na


3. Jobber

  • Best for: Start up, Small business, Medium business, Large business
  • Price: Starting from $39 Per month
  • Sep 07, 2018
Compare Jobber Vs. Synchroteam

Jobber, a Field Service Management software launched in 2011, makes field service work easy by neatly organizing everything from a customers list to invoicing and billing. Fast and easy to use, Jobber’s flexible features were designed to get your serious on-site service work done with ease. Jobbe


4. Wintac

  • Best for: Medium business, Large business
  • Price: Starting from $1,495 Per license
  • Oct 27, 2018
Compare Wintac Vs. Synchroteam

Wintac is a cloud based field service software designed for small to medium sized service companies that require a centralized management solution. It supports field service and allows you real time interaction with your staff on site. Intac International was founded in 1988 in Burlington, Mass


5. Telogis WorkPlan

  • Best for: Start up, Small business, Medium business, Large business
  • Price:
  • Oct 10, 2018
Compare Telogis WorkPlan Vs. Synchroteam

Telogis WorkPlan is a fleet and service management solution for businesses of all sizes. Its features include vehicle maintenance, work order management, customized reporting, vehicle tracking, and others. The software was designed and launched by Telogis headquartered in California, Unit


6. FieldLocate

  • Best for: Start up, Small business, Medium business, Large business
  • Price: Starting from $90 Per month/user
  • Oct 10, 2018
Compare FieldLocate Vs. Synchroteam

FieldLocate is a field service management software that can help users to keep track of their assets and streamline service operations. Users don’t have to chase behind money and will be able to add more time to the bottom line by streamlining invoices, work orders, quotes and payments. The software


7. PestPac

  • Best for: Start up, Small business, Medium business, Large business
  • Price:
  • Oct 10, 2018
Compare PestPac Vs. Synchroteam

PestPac is a field service management solution for businesses of all sizes. It offers sales lead tracking, customized reporting, route optimization, inventory management, and other capabilities. The software was designed and launched by PestPac Software headquartered in New Jersey, Unite


8. My eToolbox

  • Best for: Start up, Small business, Medium business, Large business
  • Price:
  • May 08, 2018
Compare My eToolbox Vs. Synchroteam

My eToolbox is a web-based management solution software designed for companies in the service industry. It streamlines quoting and allows simpler scheduling of tasks, as well as helps the business automate its marketing campaign and sales with its automated e-mailing system. Information is readily a


9. FieldAware - FM

  • Best for: Start up, Small business, Medium business
  • Price:
  • Oct 10, 2018
Compare FieldAware - FM Vs. Synchroteam

FieldAware is cloud-based Field Service Management (FSM) software for your business. The software was designed by FieldAware Inc. located in Texas, United States. It offers a fully featured field management solution in order to improve the service delivery process of your business.


10. Bella FSM

  • Best for: Small business, Medium business, Large business
  • Price: Starting from $65 Per month/user
  • Jul 28, 2018
Compare Bella FSM Vs. Synchroteam

Bella FSM is a web based field service management solution for businesses of all sizes. It offers such services as contract management, electronic signature, dispatch management, and others. The software was designed and launched by Bella FSM headquartered in Virginia, United States.



A Buyer's Guide to Field Service Solutions

Field Service Management Software Buyer’s Guide
 
What end-to-end business software solution are your field service engineers and technicians carrying with them? Not all fleet service companies might be aware that a technology called On-board Diagnostics (OBD-II) or Engine Bus Interface has already been helping hundreds of trucking companies in effectively tracking and monitoring the real-time status of their trucks’ engines. And what’s more exciting about this technology is that it is now being integrated with more sophisticated Field Service Management (FSM) software solution. OBD-II may not fitted yet on your current operation setup but if your direction today is to ensure the accurate delivery of a high level service, an end-to-end solution like FSM could be the right answer to our opening question for you.
 
There is a right FSM solution for every type of business – repair, security, installation, etc. That is what we from ITQlick.com highly believe on and therefore modern software technology like of FSM is always a part of our software recommendations to companies that are actively dealing with field operations. Today’s versions of FSM solutions are more advanced, more packed with features, and more convenient to use. In this Buyer’s Guide, ITQlick.com will help you find the right FSM solution for your business. Best of all, we also believe that by completely reading this buyer’s guide, you would definitely come up with a concrete idea on how to better improve your field service operation.
 
Types
As to how diverse are the types of businesses in line with field services, this is also how diverse are the types of FSM solutions available in the market today. In fact, if we are going to list them all in this buyer’s guide, it would be like reading an eBook of 10,000+ ways on how to improve your field service operation. But as a starting guide, here are the five areas of business that most FSM software products are aiming to provide better solutions with.
 
  • Scheduling and Routing
  • Work Order Management
  • Job/Project Management
  • Customer Service History Tracking
  • Inventory/Resource Management
 
Above are also equivalent to the five key functions of most FSM solutions today. Say that you want to improve your Work Order Management routines, because it’s a major function of FSM, most solution providers more likely have the right solution to offer. In order to come with a solid decision regarding your FSM software investment, also consider analysing this list of benefits.
 
  • Schedule jobs and dispatch technicians
  • Plan routes and calculate job times
  • Log customer service and interaction history
  • Manage parts and inventory levels
  • Create KPI reports, quotes, billing, e-signatures and invoices
  • Reduce cost of fuel, maintenance, and inventory
 
Features
From the five key functions of FSM solution rooted out the many features of modern FSM software products. Application that is accessible via different devices and platforms, working across a full spectrum of wireless carriers, and empowered by business intelligence mechanisms; this is FSM on a higher scale. Here are then the basic and advanced features of modern FSM solutions.
 
Basic features that can be found in majority of FSM solutions are:
 
  • Trouble Ticketing
  • Repair Center
  • Customer Service History
  • Dispatch and Scheduling
  • Service Order Scheduling
  • Equipment Management
  • Preventive Maintenance
  • Reporting and Metrics
  • Sales Tracking
  • Time/Payroll
  • Schedule/Route Optimization
 
Advanced features that can be found on enterprise level FSM solutions are:
 
  • Smartphone Integration
  • Management Inventory Tracking Apps
  • Mobile Enabled Point-of-Sale Capabilities
  • RMA Management and Failure Analysis
  • Voice Generated Customer Appointment Reminders
  • Contract/Project Management
  • Real Time Tracking (GPS, RFID, OBD-II)
  • Quality Assurance
  • Online Customer Portal
  • Automatic Customer Contact
  • Accounting Tools
 
Solutions per Business Size, per Vendor
In a practical sense, online research can help narrow down your search for the right FSM solution. We at ITQlick.com are also advocate of this method. However, considering that we know that majority of clients searching for solutions can better arrive at the perfect-fit solution if they are well-guided by software experts, we also want to recommend this researching strategy guide.
 
  1. Determine the size of your business if it is:
·         Small and Medium Business
·         Large Enterprise
 
  1. Identify all the functions and features that you want to use in an FSM system.
·         Refer to the five key functions above
·         Refer to our list of basic and advanced features above
 
  1. Determine the deployment model that can fully optimize your operational resources.
·         On-premise
·         Cloud-based
·         Mobile
 
  1. Start your search online for the potential solution providers by:
·         Going to websites that offer filter search functionality
·         Conducting full review of the software products each vendor is offering
 
  1. Benchmark the solutions and decide which of them is perfect for your business needs.
 
Along the way, don’t hesitate contacting the vendors shall you have any inquiry. Another option is to send a Request for Proposal (RFP) to your filtered list of vendors. Alternatively, consulting with the software experts like ITQlick.com for more help can be done at any point of your research process.
 
Pricing Considerations
Like any other business management solutions, FSM solutions offer flexibility in pricing. Here are the different pricing models and the price range that commonly goes with each.
 
Pay-per-User
This is the pricing scheme for most cloud-based solutions. The average monthly subscription is somewhere between the range of $40 to $100 per user per month. Some of the well-known cloud-based solution providers are Service Fusion, Astea Alliance, Moby Services, Jobber and Wintac.
 
Pay-per-Employee
This pricing model is suitable for companies which main operation largely relies on field service technicians and engineers. Ranging from $5 to $75 per employee per month, you can save lot of money by investing on a solution that offers this scheme. A one-time software license fee ranging from $500 to $5000 is optional to some vendors with this pricing model. Solutions that have this model are the on-premise types and the popular ones are Connect2Field, Smart Service Software, Miracle Service, and Kickserv.
 
Pay-per-Franchise
Some companies that have multiple locations or franchises are looking for pricing models that will offer them convenience in the long run. The pay-per-franchise model is the perfect fit. At $30 to $300 per location per month, excluding the set-up fee which is ranging from $2000 to $6000 depending on features, this can be a good investment for such companies. Bella Solutions is known for offering this pricing model.
 
You will observe that these pricing models are subscription-based. It is important to note however that other than the monthly fee, there are other fees that the vendor might charge you and they could be fees for any of the following:
 
·         Technical support
·         Training and consultation
·         Customer service
·         Additional features
·         Upgrade options
·         Carrier Selection
·         Data usage
 
In order to avoid surprises, it is better that you clarify all these matters to the solution provider right from the very beginning.
 
Market Trends
The Field Service Management industry is on the stable state at present. Software analysts estimated that the FSM industry is somewhere from $1.5B to $2B in total worth today.
 
Mobility of software solution is one of the hottest trends in the FSM industry today. Field technicians are already gaining lots of benefits from the Bring Your Own Device (BYOD) movement. Using tablets and smartphones, any technician can now use an FSM app onsite or offsite.
 
Software-as-a-Service platform is hitting the market by storm. This is the cloud-based type of solution which we mentioned earlier is the subscription-based solution that most companies are deploying nowadays.
 
More about connectivity, features-rich web-based FSM platforms are also on the rise. There is no need to install and run an application program in your desktop PC. Using your web browsers, the FSM app is always available for access.
 
Field Service Management solution is completely bringing a better and smarter technology to all of us. This is also a clear sign that a company who wants to bring into a higher scale its field service operation should start looking for the right solution as early as today.

ITQlick chart - 2018 best Field Service Software

2018 best Field Service Software | ITQlick.com
Finding the right Field Service software for your business
Proper Field Service software selections are the precursor to successful deployment and business growth. Finding the right Field Service solutions doesnt have to be complicated, and it doesnt have to take days or weeks of your time.

After researching over 5,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.


Most Popular Field Service software Comparison

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Specifications

Synchroteam Specifications

Name: Synchroteam
Company: Synchroteam
Address USA
Software Type: Standalone, Cloud, SaaS
Typical Customers: Medium business, Large business
Business Area: Customer service, Service management, Sustainability
Platforms: Desktop, Cloud

FieldAware Field Service Automation Specifications

Name: FieldAware Field Service Automation
Company: FieldAware
Address UK
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business
Business Area: Service management
Platforms: Desktop

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