Best Online CRM Software

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Last updated: Mar 21, 2019
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Hatchbuck
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$39 Per month
Hosting
On premise and Cloud
Functionality score
23
Fit small business
Fit medium business
Fit large business
Software review
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
Cloud
Functionality score
37
Fit small business
Fit medium business
Fit large business
Software review
Keap
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$99 Per month
Hosting
Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
Cloud
Functionality score
36
Fit small business
Fit medium business
Fit large business
Software review
Microsoft
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
95/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$65 Per month/user
Hosting
On premise and Cloud
Functionality score
28
Fit small business
Fit medium business
Fit large business
Software review

TOP 10 Online CRM Software

1. Hatchbuck

  • Best for: Small business
  • Price: Starting from $39 Per month
  • Mar 20, 2019
Compare Hatchbuck Vs. Hatchbuck

Hatchbuck is a sales and marketing automation solution for small and medium businesses. It offers such services as email marketing, campaign optimization, lead management, and others. The software was developed and launched by Hatchbuck headquartered in Missouri, United States.


2. Zendesk

  • Best for: Start up, Small business, Medium business, Large business
  • Price: Starting from $29 Per month/user
  • Mar 20, 2019
Compare Zendesk Vs. Hatchbuck

Zendesk is an SaaS Suite developed to be a platform for customer service support, help desk ticketing and issue tracking. Zendesk takes customer communication from anywhere. Your website, email, phone, Twitter, Facebook, and chat and turns it into a ticket. Your support team sees everything in one p


3. Keap

  • Best for: Small business
  • Price: Starting from $99 Per month
  • Mar 20, 2019
Compare Keap Vs. Hatchbuck

keap simplifies your sales and marketing efforts by delivering everything you need in a single online system. Built exclusively for small businesses, keap includes all aspects of lifecycle marketing. The solution combines CRM, email marketing and e-commerce. Over 23,000 small business owners use Inf


4. Zoho CRM

  • Best for: Start up, Small business, Medium business
  • Price: Starting from $12 Per month/user
  • Mar 21, 2019
Compare Zoho CRM Vs. Hatchbuck

Zoho CRM is a system designed for automating and enhancing all customer relationship management processes, such as lead management, e-mail marketing, customer support and inventory management. The software was developed by Zoho Corporation, which was founded in 1996. The company creates various app


5. Microsoft Dynamics CRM

  • Best for: Small business, Medium business
  • Price: Starting from $65 Per month/user
  • Mar 21, 2019
Compare Microsoft Dynamics CRM Vs. Hatchbuck

Microsoft Dynamics CRM is a customer relations solution developed by Microsoft. This tool mainly targets large business enterprises but may also be a good fit for smaller businesses. Microsoft Dynamics CRM can help improve sales and marketing in any given company, with unlimited user scalability. Th


6. NetSuite CRM+

  • Best for: Small business, Medium business
  • Price: Starting from $129 Per month/user
  • Mar 21, 2019
Compare NetSuite CRM+ Vs. Hatchbuck

NetSuite has been helping out businesses to improve their performance and process implementation. It has received various awards, including Best Cloud Application in 2010. NetSuite CRM+ provides powerful CRM capabilities like sales automation, marketing automation, customer support and many more.


7. Zoho Support

  • Best for: Start up, Small business, Medium business, Large business
  • Price: Starting from $12 Per month/user
  • Mar 21, 2019
Compare Zoho Support Vs. Hatchbuck

Zoho Support is an online-based help desk software that is developed to facilitate professional customer care service. This is a ideal program that will help improve the efficiency of handling customer problems. You can have am unlimited number of agents that can handle trouble tickets without any p


8. Insightly

  • Best for: Small business, Medium business, Large business
  • Price: Starting from $29 Per month/user
  • Mar 21, 2019
Compare Insightly Vs. Hatchbuck

Insightly is a customer relationship management tool oriented towards small businesses. It was created by a company of the same name in 2009, and by 2013 it had already gathered up to 184,000 customers in 100 countries and raised $13 million. Insightly now has over 650,000 users. The founder and


9. Campaigner CRM

  • Best for: Start up, Small business, Medium business
  • Price: Starting from $30 Per month/user
  • Mar 21, 2019
Compare Campaigner CRM Vs. Hatchbuck

Campaigner CRM is a cloud-based customer relations software suite that aims to provide sales solutions to small and medium sized businesses. It provides customized email marketing plans and automates your sales department system . The Campaigner CRM Company, a subsidiary of j2 Globa, was starte


10. SugarCRM Enterprise

  • Best for: Start up, Small business, Medium business, Large business
  • Price: Starting from $60 Per month/user
  • Mar 21, 2019
Compare SugarCRM Enterprise Vs. Hatchbuck

SugarCRM Enteprise is a full-fledged solution that offers comprehensive CRM functionality supported by cutting edge technology. It is one of the editions offered by SugarCRM, supporting core CRM functionality and additional features such as offline client, enterprise reporting, and customer self-ser



A Buyer's Guide to Online CRM Solutions

Online CRM (Customer Relationship Management) Buyer’s Guide
 
Many corporations and companies today are using CRM as tool for their everyday business operation. Tracing back the history, CRM or Customer Relationship Management System has been there since the early 90’s. Oracle was one of the pioneers. Today’s leading CRM software vendor Salesforce started its operation in 1999 with their bread-and-butter technology, the Software-as-a-Service (SaaS).
 
The competition among vendors is there and a CRM buyer like you might be encountering confusions right now on which CRM solution to buy. Reviewing the long list of CRM vendors can be a daunting task. But by simply checking published articles like this Buyer’s Guide from ITQlick.com, it will not only save you time and energy, it will definitely help you decide which CRM solution is right for your business.
 
Types
Knowing first the types of CRM will help you determine which of the available solutions can cover your business operational needs. Here are the types of CRM base on application.
 
Operational
Operational types of CRM cover marketing automation, sales force automation, and customer service and support.
 
Collaborative
Collaborative CRM focuses more on communication with the customers to gather feedbacks and issues. This type of CRM aims to improve service effectiveness and efficiency by employing CRM applications like email system and interactive voice response.
 
Analytical
Turning customer data into useful information for further analysis is the purpose of Analytical CRM. The result of the analysis can help businesses in product and services decision making and as well as on designing and executing marketing campaigns.
 
Now that you are guided with the different types of CRM base on their application to business process, its time to determine how you are going to deploy your CRM. The two options are whether it would be Cloud-based or On-premise.
 
Cloud-based CRMare software that runs via the internet servers. SaaS is definitely a cloud-based CRM. If you’re familiar with cloud-computing, a cloud-based CRM is one of these technologies.
 
Now, On-premise CRM is the opposite of cloud-based in the sense that it operates on private network servers. When you buy an on-premise CRM, you have to ensure that you have the network servers ready to run your CRM system.
 
 
Features
When it comes to features, choose the CRM solution that will definitely give you tons of benefits. Closely examine these features that must go with your system.
 
Contact Management
The ability of your CRM to create contact accounts and track the interactions with those accounts with speed and accuracy is a winning business solution. User management, email integration, and contact timelines are all contact management features that can help build strong customer relationship.
 
Sales and Marketing
Marketing campaigns, leads generation, and demand forecasting are all important features of a CRM that can boost your sales force’s performance. Having these CRM features can help increase your revenue.
 
Employee Tracking and Support
A CRM solution that can cover the most important aspect of your business, your people, is definitely a must-buy system. Employee collaboration through a system that enables business managers to track their employees and provide them training support whenever necessary is something that your CRM must have.
 
Ease of Use
A CRM that is easy to use functionality-wise and design-wise can bring a smooth workflow in your everyday business transactions. As what most smart consumers are saying, it must be “user-friendly”.
 
Help and Support
Whether it’s online, via email, thru phone, or chat, someone from the CRM vendor’s side must be there to assist you. Help and support features are important to be in your CRM system.
 
CRM Solutions per Business Size, per Vendor
There is a price on top of every CRM solution. The best approach to optimize your CRM budget is to determine your business size and the equivalent CRM vendor for that size.
 
Business Size
There are two main factors that determine business size. They are the number of employees and annual revenue. Number of employees can be as few as 1 and as many as 500, or even more. Annual revenue in a CRM vendor’s perspective can be categorized from <$1 million up to the extent of >$500 million. After determining the size of your business, you will be able to assess which CRM vendors can provide the right CRM solution.
 
Vendor Level
Examining these three tiers or level of CRM vendors can further help you decide on which CRM solution (cloud-based or on-premise) is the right to buy. Tier 1 is the enterprise level and Oracle, SAP, and Salesforce.com are the top companies under this level. Tier 2 is for the mid-market and Commence CRM, Sage, and SugarCRM belongs here. Tier 3 vendors are for the small businesses. Companies like Zoho, Highrise and Avidian are among of top rank sellers here.
 
Business size and vendor level are important factors when identifying which of the available CRM solutions is just right for your business.
 
Pricing Considerations
There is hard way and easy way in knowing the price of a CRM solution. The easy way is to contact the sellers, ask for quotes and then do a benchmarking. The hard way is to conduct more research and analysis via different sources of price information – websites, published reports, and vendors themselves. Each vendor has its own package versions and their equivalent subscription cost usually in per month basis. Salesforce, for example, has this pricing scheme:
 
Vendor Package Version Price/user/month

  Salesforce

Performance: $300
  Enterprise: $125
  Professional: $65
 
It is always better that you conduct your own research to validate the current pricing of the potential vendors of your CRM and we highly recommend ITQlick.com to be your starting point.
 
Market Trends
A lot of things have been going in the CRM industry. Social CRM and Mobile CRM are the latest technologies in CRM. Social CRM is a convergence of CRM and social networking sites (SNS). Mobile CRM is nonetheless CRM with mobile computing and application features. These trends keep on contributing positive impacts on the sales revenue and productivity performance of many companies in the last couple of years.

SaaS is a growing CRM market. Many reports stated that SaaS has been the choice of many business organizations today. According to an industry-report, 40% of CRM systems sold in 2013 are SaaS-based. Overall, the CRM industry is booming. The CRM market is projected to grow up to $36.4 billion by 2017 from the present worth of around $23 billion.


Finding the right Online CRM software for your business
Proper Online CRM software selections are the precursor to successful deployment and business growth. Finding the right Online CRM solutions doesnít have to be complicated, and it doesnít have to take days or weeks of your time.

After researching over 5,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.



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