Top 52 Service requests Software (Jan 2024)

2023's Best 53 Service requests Systems

Shlomi LaviShlomi Lavi / Jan 19, 2024

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1. TracingFlight

  • Best for: Small, medium and large size businesses
  • Price:
  • Aug 18, 2022
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With more than 25 years of experience in traceability, Véronique Maurel, General Director, and Patrick Hyppolite, President, created IXARYS to develop and export their expertise.


2. Azzier CMMS

  • Best for: Large business
  • Price:
  • Aug 25, 2022
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Azzier CMMS is cloud-based customer maintenance and management solution which is developed for use in all types of businesses. The maintenance management solution can be implemented in various industries including Industrial manufacturing, Oil & Gas, Utilities, Government, Hospitality, Education and...


3. cloudflare

  • Best for: Small, medium and large size businesses
  • Price: starts at $20 per month
  • Apr 13, 2022
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CloudFlare is a website security and performance solution that can accelerate any website and protect it from various threats. The software can be setup in less than 5 minutes and doesn’t require maintenance or installing any extra software or hardware. CloudFlare Inc., the company behind this s...


4. Skyzen

  • Best for: Small, medium and large size businesses
  • Price: starts at $29.24 per user/month
  • Sep 12, 2022
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Skyzen increases safety by sending you email notifications when your aircraft have to do maintenance and selecting all the operations which have to be performed at the next maintenance.


5. CAMMS

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,000 per month
  • Feb 25, 2023
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CAMMS is a complete aviation maintenance management and tracking system that through the application of prescribed maintenance schedules enables operators to track and comply with all maintenance requirements including, airworthiness directives, life limited, and repetitive tasks on all aviation pro...


6. Getronics Service Desk Outsourcing

  • Best for: Medium and large size businesses
  • Price:
  • Oct 10, 2022
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Getronics Service Desk Outsourcing is a cloud-based help desk solution that is designed for use in businesses of all sizes starting from small-sized businesses, medium-sized businesses, and large enterprises.


7. AircraftLogs

  • Best for: Small, medium and large size businesses
  • Price: starts at $5,000 per license
  • Feb 25, 2023
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With SD Pro, your pre-flight planning activities are streamlined with efficiency and ease. Saving your flight department time and effort, our integrated solutions reduce risk and potentially save you money as well - all in one seamless, connected experience.


8. DigiMAINT

  • Best for: Small, medium and large size businesses
  • Price: starts at $3,000 per month
  • Oct 28, 2022
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At AeroSoft Systems, we are focused on our customers regardless of their size and might and we project our domain knowledge through our solutions, implementation processes and our on-going unrivaled support which results in favorable business outcomes.


9. Alloy Navigator

  • Best for: Small, medium and large size businesses
  • Price: starts at $19 per technician/month
  • May 17, 2022
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Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful re...


10. DARTS

  • Best for: Small, medium and large size businesses
  • Price:
  • Feb 20, 2022
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Most preferred Aviation Technical Consultancy company, having its offices in Singapore, Malaysia & India, AirFleet Managers is one of the leading Aviation Technical Consultant in region.


Pricing Guide - Service requests Software:

Computerized Maintenance Management System (CMMS) Software

Users can expect to pay between $0 and above $100 a month for the base subscription of the average CMMS Software. The price models are mostly in per month/per user form. Vendors can also charge for additional features such as mobile applications, report dashboarding and document management. However, price points at the different organization sizes vary, and the breakdown is as follows:

  • Small-sized businesses can expect to pay between $75 and $110 a month for a CMMS software. For instance, Maintenance Care Premium pricing begins at $75 a month, MicroMain costs up to $89 for each administrator, and iMaint cost price is at $75 a month. Additionally, Maintenance Connection Technician pricing goes for $60, with a Professional plan at $110 a month.
  • CMMS software for Medium organizations has a price range of $0-195 per month. For example, UpKeep pricing starts at $0 per month, Hippo CMMS cost price is at $99 a month, and eMaint CMMS pricing goes for $33 per month. Other vendors include Fracttal Asset Cloud whose base subscription price is $195 a month, MaintainX is free but with a Premium and Enterprise plan that cost $33 and $115 respectively.
  • Large companies would have to pay $225-1000 a month for CMMS software. For example, TrackAbout pricing plan starts at $225 a month; SAM Aviation Maintenance pricing begins at $300 monthly and DirectLine at $395 per month. However, some vendors use annual billing for their subscription, such as ProLease, which goes for $6000 a year.

Some of the price points for the best of breeds of CMMS software are available as follows:

  • Asset Tracking Software Asset Tracking Software generally has price points within $40 and $119 a month. For instance, Wasp AssetCloud pricing begins at $119 a month, EZOfficeInventory at $40 a month and ManagerPlus costs $45 per month. Some vendors charge annually, or a one-time license, examples of such vendors are MPulse which price begins at $3500 as a one-off fee and GoCodes which has an entry plan of $810 per year.
  • Aviation MRO software Users can expect to pay $60-$99 per month for base Aviation MRO software subscriptions. For illustration, MaintiMizer pricing starts at $60 a month, Loc8 cost price goes for $39 per month, and FreshService Blossom subscription plan starts at $29 monthly. The products also have yearly plans and one-off licensing as well; for example, SS-CMMS pricing begins at $90 a year, and ManWinWin cost price goes for a one-off fee of $599.
  • Equipment Management Software Equipment Management Software products generally begin at $5 a month. For example, Fleetio Base subscription costs $5 a month, 60Hertz pricing starts at $20 a month, and FaciliWorks 8i CMMS cost around $69 monthly. Also, PTM-Vision subscription begins at $80 per month, CHEQROOM and TabWare at $55 a month. Other products have one-time payment plans, such as MAPCON which goes for $495, FastMaint CMMS for $600 and Equipment360 for $1200.
  • Predictive Maintenance Software The price range for Predictive Maintenance Software is $20-$100 a month. QWare CMMS goes for $90 a month, Factory View Online for $50 a month and WebDPW for $20 per month for each user. AssetTiger has a yearly subscription plan of $100, and eSPACE pricing starts at $50 a month; Some vendors offer One-time subscriptions, such as Wintac which starts $1495.
  • Preventive Maintenance Software These product subscription plans begin at $20 and can go up to $2390. For example, Limble CMMS base subscription costs $35 a month, GageList Calibration Management cost price starts at $20 a month, and IndySoft Calibration Management pricing goes for $199 a month. Calibration Control also charges a one-time fee of $768, and MEX Maintenance pricing starts at $2390.
  • Work Order Software Users can expect to pay between $2 and $775 a month for Work Order Software. For instance, Sortly Pro pricing begins at $39 a month with an Ultra plan which goes for $99 monthly. MYBOS pricing goes for $2 a month and iOFFICE for $775 a month. Also, Tikkit cost price begins at $59 a month, TOPdesk for $55 a month, and OfficeTrax for $10 a month. ProCalV5 cost $3000 for a lifetime licensing.

11. MINT WebAssistant

  • Best for: Small, medium and large size businesses
  • Price: starts at $12,000 per year
  • Mar 15, 2022
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A lot of the magic of MINT lies in its unique sched­ul­ing ca­pa­bil­i­ties. The so­lu­tion han­dles all stages of plan­ning and au­to­mated sched­ul­ing flaw­lessly. Even the most com­plex train­ing sched­ules can be gen­er­ated while re­spect­ing qual­i­fi­ca­tions, avail­abil­ity and cor­po­rate ...


12. FleetCycle Execution Suite

  • Best for: Small, medium and large size businesses
  • Price:
  • Jan 09, 2022
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FleetCycle® has been designed to assist airlines and maintenance companies in the management of their assets including managing and satisfying maintenance requirements, planning and recording maintenance actions, and providing consistent data for reporting and analysis.


13. ATP Aviation Hub

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per month
  • Jan 02, 2022
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ATP has always been focused and dedicated to supporting the equality of people within, and outside, of our company. At a time like this, being silent is being ignorant to those who have been affected by inequality and senseless violence. Our new slogan “always ready” reflects the way we think about ...


14. Takeflite Maintenance

  • Best for: Small, medium and large size businesses
  • Price:
  • Feb 24, 2022
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The secure cloud-based software platform managing maintenance scheduling, job & work packs and storeroom inventory.


15. TEAM by WorkWave

  • Best for: Small, medium and large size businesses
  • Price:
  • Jan 19, 2024
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TEAM by WorkWave is a workforce management software that helps cleaning, security, and facilities management providers run their operations more efficiently and effectively. It was launched in 2022 by WorkWave, a SaaS provider based in Holmdel, New Jersey. TEAM by WorkWave is part of TEAM Software, ...


16. Propeller One

  • Best for: Small, medium and large size businesses
  • Price: starts at $200 per month
  • May 16, 2022
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Propeller One is a digital cockpit-to-AMO management system designed for 604, 702, 703 and 704 operations. It was designed specifically for small operators to power the journey log, technical records, and maintenance control. Propeller One seamlessly ties these all together to create a robust techni...


17. Innovative Binaries

  • Best for: Small, medium and large size businesses
  • Price: starts at $300 per month
  • Jan 04, 2022
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We are thrilled that for this year Accenture Innovation Awards over 750 incredible innovations registered. It has been an amazing journey so far, filled with cutting-edge concepts, thought out by driven individuals. Unfortunately, we had to narrow it down to 10 innovations per theme, which will pres...


18. Fixd

  • Best for: Small, medium and large size businesses
  • Price: starts at $59 per license
  • Jul 19, 2022
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Fixd is a maintenance software designed to help businesses manage and carry out reactive and preventive maintenance on assets. The software enables users to create, plan, and track scheduled and unscheduled tasks like breakdowns.


19. AMICOS Next-Gen

  • Best for: Small, medium and large size businesses
  • Price:
  • Jan 18, 2022
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30 years of successful design, development and implementation makes Amicos A/S one of the most seasoned players in the business. Our staff averages over 15 years of experience in Aviation MRO. Close contact with our customers assure that we are constantly up to date with the latest developments and ...


20. FIELDBOSS

  • Best for: Medium and large size businesses
  • Price:
  • Jan 30, 2022
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The FIELDBOSS is an end-to-end field service management software that is built within the system of Microsoft Dynamics.


21. AMOS

  • Best for: Small, medium and large size businesses
  • Price:
  • Feb 12, 2022
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Decades of experience in both maintenance management and information technology have been incorporated into an easy-to-use, functionally superior and proven M&E software that empowers a large customer community to hold down costs and increase efficiency in aviation maintenance, but still maintain th...


22. AcMP

  • Best for: Small, medium and large size businesses
  • Price: starts at $155 per user/month
  • Feb 12, 2022
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We are software engineers who have a history in both the Aviation Industry and the Information Technology. Therefore we are specialized in writing software applications for the Aviation Industry


23. Husky Intelligence

  • Best for: Small, medium and large size businesses
  • Price: starts at $39 per user/month
  • Oct 21, 2022
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Husky Intelligence is a growing cloud-based Field Service software, it is designed to support small, medium and large size business. Husky Intelligence received a rating of 3.9 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


24. OASES

  • Best for: Small, medium and large size businesses
  • Price: starts at $99 per user/month
  • Jun 13, 2022
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OASES has been designed by and for engineers, so it is easy to use, but is functionally very sophisticated. A great deal of thought has gone into the design, so as to ease implementation into live engineering operations.


25. Corridor

  • Best for: Medium and large size businesses
  • Price:
  • Feb 26, 2022
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Corridor is a trending cloud-based Supply Chain software, it is designed to support medium and large size business. Corridor received a rating of 4.6 from ITQlick team. The software cost is considered a bit pricey (5/5) vs their competitors.


26. Progressive Aviation software

  • Best for: Small, medium and large size businesses
  • Price:
  • Jan 23, 2022
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Commercial Computers, Inc. (CCI) develops Progressive Aviation software, a comprehensive, open architected, internet-enabled enterprise aviation software for aftermarket parts sales, aircraft maintenance, aviation maintenance, repair and overhaul companies and completion centers. Our industry spec...


27. Cherwell Service Management

  • Best for: Small, medium and large size businesses
  • Price: starts at $189 per month
  • Feb 26, 2022
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Cherwell Service Management is a cloud-based IT asset & service management, HR Service, project, facilities and security solution designed to offer teams in organizations the ability to automate, implement, and upgrade service as well as support processes.


28. AgileZen

  • Best for: Medium and large size businesses
  • Price: starts at $9 per user/month
  • Mar 04, 2022
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AgileZen is a project management and collaboration solution for businesses of all sizes. Other than providing efficient project management, the software also features useful accounting services. It was designed and launched by Rally Software Development Corporation headquartered in Color...


29. Camonet

  • Best for: Small, medium and large size businesses
  • Price:
  • Mar 23, 2022
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Camonet is a web based software for aircraft airworthiness and maintenance management. With Camonet, you can manage and monitor aircraft types including components, parts and lifecycles. Furthermore, you can handle inspections, airworthiness directives (ADs), service bulletins (SBs), defects/HIL an...


30. HCSS Equipment 360

  • Best for: Small, medium and large size businesses
  • Price: starts at $88 per license
  • Mar 25, 2022
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HCSS Equipment 360 is a maintenance solution for companies. It is specifically made for companies in the construction sector. The tool is a cloud based software, meaning that it requires no physical installation on the client’s part. It can be accessed via a web browser. It is operating system agnos...


31. Pentagon 2000SQL

  • Best for: Small, medium and large size businesses
  • Price: starts at $4,999 per license
  • Mar 26, 2022
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Pentagon 2000SQL ERP Systems provides a complete, user-friendly, feature rich and fully integrated environment that supports all of an enterprise general business and industry-specific activities - including accounting and financial reporting. Pentagon 2000 Software provides industry-specific s...


32. ServiceBridge

  • Best for: Small, medium and large size businesses
  • Price: starts at $24.50 per user/month
  • Oct 31, 2022
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ServiceBridge is a web based field service management solution for businesses of all sizes. It offers such capabilities as billing and invoicing, dispatch management, electronic signature, and others. The software was designed and launched by ServiceBridge LLC headquartered in Illinois, United State...


33. ProBusinessTools

  • Best for: Small, medium and large size businesses
  • Price: starts at $45 per user/month
  • Mar 28, 2022
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ProBusinessTools is a cloud-based service management software designed to streamline business processes and to help companies perform excellent customer service. The software can help companies to secure a competitive edge by performing better customer service and strengthening client’s satisfaction...


34. Paperless 141

  • Best for: Small, medium and large size businesses
  • Price:
  • Mar 31, 2022
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Paperless141 has been in the business of helping schools obtain Part 141 Certification and authoring custom written Training Course Outline (TCO) submission packages for our customers since 2004. We have guided over 100 schools through their successful Part 141 Certification process.


35. BAMIT

  • Best for: Small, medium and large size businesses
  • Price: starts at $10 per license
  • Apr 06, 2022
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From there it was only a small jump to aircraft maintenance systems. Aviation, with its high quality standards, in turn has enormous requirements for document management and research. Dealing with sophisticated document management systems (beyond trivial one-word searches) is therefore only a logica...


36. AvAIO

  • Best for: Small, medium and large size businesses
  • Price:
  • Apr 11, 2022
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AvAIO provides an operations system that will fit both large and small operators, enabling them to manage and track all aspects of their operations online, seamlessly and in real time.


37. RAAS

  • Best for: Small, medium and large size businesses
  • Price:
  • Apr 11, 2022
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Aviation InterTec Services provides powerful but straight-forward aircraft maintenance management software solutions and work-flow consulting services for fixed-wing and rotary fleet operators, MROs and CAMOs around the world.


38. Quick Aviation

  • Best for: Small, medium and large size businesses
  • Price:
  • Apr 12, 2022
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QUICK AVIATION is consistent with the FAA guidelines for computerized reporting and is both comprehensive, and, easy to use. We are fully committed to the aviation industry, and the companies that serve it. Our company has been in this industry for over 11 years, and specializes only in this verti...


39. Cayzu Help Desk

  • Best for: SMBs
  • Price: starts at $7 per agent/month
  • Apr 13, 2022
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Cayzu Help Desk is a growing cloud-based Help Desk software, it is designed to support small and medium size business. Cayzu Help Desk received a rating of 4.3 from ITQlick team. The software cost is considered affordable (1.2/5) when compared to alternative solutions.


40. eAvio Software Solution

  • Best for: Small, medium and large size businesses
  • Price:
  • Apr 14, 2022
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eAvio company was founded by people from the industry out of necessity, because nothing similar existed when we got started in 2011. So we were at the leading edge of developing paperless cockpit and paperless run companies in the industry. Our solutions have been extensively tested in operational u...


41. TRAX Maintenance

  • Best for: Small, medium and large size businesses
  • Price: starts at $1 per license
  • Apr 26, 2022
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TRAX eMRO and eMobility are positioned at the leading edge of industry developments with products that support digital signatures, paperless Workpacks and manuals, RFID-capability for logistics, Biometric security, offline capability for mobile apps, web-based solutions and the ability for its users...


42. FlightPro

  • Best for: Small, medium and large size businesses
  • Price:
  • Apr 26, 2022
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Ocean Software provided professional services to implement, configure and train personnel in the use of FlightPro to manage the ab-initio flying training for Army, Navy and Air Force pilots.


43. MTrax

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,995 per year
  • May 11, 2022
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Easy, accurate with an intuitive user interface. Our FleetReporter add-on allows you to organize your MTrax files into virtual fleets and create reports for your entire fleet.


44. WennSoft

  • Best for: Start up, Small business, Medium business
  • Price: starts at $4,400 per license
  • Nov 10, 2022
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WennSoft is cloud-based field service software that optimizes the field resources and processes. It controls the project costs and increases the operational efficiency. The company is headquartered in New Berlin, WI, United States. The software aims at improving service delivery and technician util...


45. TelSell

  • Best for: SMBs
  • Price:
  • Apr 14, 2021
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TelSell is a trending cloud-based Call Center software, it is designed to support small and medium size call centers. TelSell received a rating of 4.5 from ITQlick team. The software cost is considered average (3/5) when compared to other solutions in their category.


46. Global Service Desk

  • Best for: Medium and large size businesses
  • Price:
  • May 26, 2022
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Global Service Desk is a leading cloud-based Maintenance software, it is designed to support medium and large size business. Global Service Desk received a rating of 4.5 from ITQlick team. The software cost is considered affordable (1.7/5) when compared to alternative solutions.


47. Service Management Software

  • Best for: Medium business, Large business, Private use
  • Price: starts at $299 per month
  • May 27, 2022
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Service Management Software is a fast growing cloud-based Field Service software, it is designed to support medium and large size business. Service Management Software received a rating of 4.3 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions...


48. A-D-S

  • Best for: SMBs
  • Price:
  • May 23, 2022
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A-D-S is a leading cloud-based Supply Chain software, it is designed to support small and medium size business. A-D-S received a rating of 4.7 from ITQlick team. The software cost is considered affordable (2.2/5) when compared to alternative solutions.


49. iFAMS

  • Best for: Medium and large size businesses
  • Price: starts at $1,500 per license
  • Jul 13, 2022
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iFAMS is a building maintenance and asset management solution for businesses of all sizes. It offers inventory and facilities control without the need of a database. The software was designed and launched by MicroWest Software Systems Inc headquartered in California, United States.


50. Help Desk Essentials

  • Best for: Small, medium and large size businesses
  • Price:
  • Aug 10, 2019
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Help Desk Essentials is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. Help Desk Essentials received a rating of 4.2 from ITQlick team. The software cost is considered affordable (1.8/5) when compared to alternative solutions.


51. Mobile Field Report

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $30.51 per user/month
  • Jun 21, 2022
Compare Mobile Field Report Vs. TracingFlight

Mobile Field Report is a growing cloud-based Customer Service software, it is designed to support small, medium and large size business. Mobile Field Report received a rating of 4.2 from ITQlick team. The software cost is considered affordable (2.3/5) when compared to alternative solutions.


52. Epicor Professional Services Software

  • Best for: Medium and large size businesses
  • Price: starts at $49 per month
  • Mar 16, 2020
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Epicor Professional Services Software is an enterprise automation solution for businesses of all sizes. It offers such capabilities as accounting management, service automation, performance management, and others. The software was designed and launched by Epicor Software Corporation headq...



A Buyer's Guide to Business Software Solutions

How to Evaluate and Buy Business Software
 
If you’re somehow puzzled if this article is only for a specific size of business, no, it’s not. This is for you SMEs, MNEs and start-ups software buyers. Also, we’re not talking about a specific software solution here. Whether the software solution that you’re planning to buy is for Accounting, Business Intelligence, ERP, CRM, Help Desk, Maintenance Management or other types of application, one thing is for sure; with the help of this article, you will be able to know the right process in evaluating and buying a business software solution.
 
We’ve been into the software business for years and we’re seeing a lot of nitty-gritty things that often bring confusions and hesitations to many companies looking for better software solutions. Some companies can’t afford to let go their legacy systems while a few is encountering technological snags once the new system is in place. While this is the underlying truth behind software acquisition and implementation, what’s exciting about buying a business software solution is that there is a clear and obvious proof that thousands of companies and corporations today are happy with the benefits this technology is bringing into their respective businesses.  There is a significant increase in their revenue and the growth is on-going. And it’s easy to say; many from the Fortune 500 companies are making a lot of money because of their smartly-acquired business software.
 
So, let’s get straight to the point. What should you do in order to acquire that business software that could make your organization achieve its goals? The answer to this is pretty straightforward: evaluate and buy that right business software. Yes, that’s what you need to do and here’s the best manual from ITQlick.com that could certainly help you in doing that strategically.
 
Consider the Needs of Your Organization
Let’s assume that at this point, the entire management team agreed that you are ready to invest on a certain software application. The budget has been compromised and the key persons who will be involved in the acquisition process were already identified. Therefore, it’s time to approach things the project management way.
 
Define the Project
Every business software solution is categorized base on application type, features, deployment model, market size and pricing model. Remember that our objective here is to evaluate and buy a business software product that will fit into the size and present needs of your business. So what the project management team should try to deal with first is to define the real requirements of your business exactly base on the categories set by the software industry. Moreover, by doing this activity, you are already narrowing down your search for the right solution. Now, consider bringing this list of FAQs to the project management and aim to come up with clear-cut answers.
 
  1. What type of software is needed? Is it Integrated-Suite, Best-of-Breed or Industry-Specific? Ask your CEO’s main agenda and find the perfect match from these available options.
  2. What are the core and secondary features? Are you looking for basic, advanced or hi-end features? List down the specific features per category and allow the department managers and supervisors to give their insights on this list.
  3. How are you going to deploy the system? Would it be on-premise, cloud-based, hosted, or mobile-based? Weigh these options with the help of your CIO.
  4. Are you going for Tier 1, Tier 2 or Tier 3 vendors? Their offered solutions are base on the size of their target market - SMEs, MNEs or start-ups. Seek your CFO’s advice as it is important to match your financial capacity against the cost of the solution that the providers have for you.
  5. Are you willing to pay for the perpetuity software license or a subscription-based solution is way better? How many users are there and what would be their roles in using the system? Solicit feedbacks from future end users for they know better what challenges and risks might possibly come along their way when they’re using the system.
 
Finalize the BOM or List of Requirements
After providing definite answers on the above questions, we can say that the project has already been defined. Your procurement team is now ready to do their role in the acquisition process of this solution. However, in order for them to execute their job properly, they must have the complete list of requirements - features, specifications, hardware, and the software product. In other words, the Bill-of-Materials (BOM) that is final, complete and well-prepared must be handed over to the procurement director. Needless to say, it is very important that everybody is following the company purchasing and procurement protocols at all times.  
 
Request for Proposal (RFP)
The RFP process will bring everything into formality. Since you’re more likely in a line of business that doesn’t regularly buy software products, it is of critical importance that your RFP is well-structured before you send it to your prospect solution providers.
 
Draft the RFP
An RFP that contains all the relevant information as discussed during the project management meetings will enable the providers to return back to you their proposal that is complete and substantial. Therefore, your RFP should basically contain the following:
 
Brief Introduction
  • Company Name
  • Mission and Goals
  • Purpose of the RFP (or the need for software solution)
Business Background
  • Organizational Structure
  • Current Situation (IT infrastructure, system currently in-use, system issues and desired solutions, etc.)
  • Major Objectives of the Software Purchase
Request for Specific Requirements
  • Solution Functionality
  • System Specifications
  • Vendor Company Information
  • Price Model, Service Plans, Package Options
Other Important Inquiries (if necessary)
 
Send the RFP
Well-structured RFP will bring a lot of advantages especially when the proposals from various providers are received and then subjected for review and analysis. Send your RFP to at least three to five providers (or prospects which you have already shortlisted during the project definition phase). Depending on the complexity of the solution, most vendors will send their proposal in a matter of time, which could be around 4 to 6 weeks for Integrated-Suite solution.
 
Why still send RFP?
Is there really a need for RFP if your preferred solution (like cloud-based) and the service plans or packages are already displayed on the vendor’s website? Well, yes, you still need to undergo the RFP process. For most sales people, they certainly know that those figures appearing in the vendor’s website are usually the “list price” and not the “actual price”. More importantly, the vendor’s proposal (response to RFP) will serve as your main basis for the negotiation. Therefore, sending an RFP is a strict requirement.
 
Follow up questions relevant to RFP
More often than not, questions and concerns will be raised by the vendors to whom you send the RFP. You have to entertain them with utmost professionalism. Solution providers who are seeking further clarifications relevant to the RFP are consisting of professional software experts who wants to help your organization as much as they can. Entertain them but at the same time, always be cautious when providing additional information which you know is confidential or proprietary.
 
Evaluate the Proposals
Always refer to your finalized BOM when tabulating the contents of each proposal. Part of this process is to check the features that are available from this certain vendor and to cross out those that are not. While using spreadsheet aids the tabulation process, laying down the document proposals on the table and allowing your project management team to review them one by one should always be conducted. Evaluating the proposals in full force can help strengthen your decision-making process. Have another round of brain-storming session and come with the name of your preferred solution provider.
 
When selecting the final vendor, always promote the best interest of your organization. Consider answering these questions with full sincerity.
 
  1. Which vendor can provide the long-term benefits to your organization?
  2. Which vendor can provide the best and honest service from acquisition to full implementation?
  3. Which vendor is willing to devote most of its time in better serving its client?
 
Contact this solution provider and in your own strategic approach, try to get the answers to those three important questions above. In most cases, vendor who really wants to prove its craft will offer product demos on a higher level. Others will even invite you to check their already deployed and working systems. Feel free to connect with this type of vendor. Conduct simulation and testing, be it a cloud-based or on-premise solution. Examine all aspects and angles especially those that your project management team want to really know in-depth. For as long as it could help you arrive at a better decision, consider doing all the options available – for the interest of the organization.
 
Enter the Negotiation Process
Most solutions providers can be flexible in terms of pricing. Although the final say is oftentimes on the mouth of the sales person from the vendor’s side, a good negotiation process can always deliver a win-win situation to both parties involve. While negotiation sometimes cannot be settled in one sitting session, always be honest with your intentions whenever negotiating with your provider. If it’s about your budget, justify it with clarity. If it’s about their service plans, tell them what’s lacking or missing on their solution. At the end of the day, the most important event that should happen is that both of you are shaking hands because of a well done negotiation process.
 
Seal the Contract
So what are you going to do on a contract that involves a significant amount of investment? There are three project management approaches for this.
 
  1. Pass the ball to you legal team. They know what to do and more or less they will tell you if there is something wrong with the contract. Give them enough time to review before they affix their signature and then finally seal the contract.
  2. Hire a consultant base on the technical aspect that you want to clarify in the contract. If it’s the Scope of Work (SOW), a software implementation expert is the right person. If it is related to complex legal terms and conditions, a lawyer can help. If it has something to do with money, invite an accountant to conduct a thorough review and computation if necessary.
  3. Always consider consulting your project management team. Remember that the CIO, CFO and CEO are all team members. They will be the signatories and they know what’s best for the interest of the company when signing a contract agreement.
 
From evaluation to buying stage, it is important that the project manager must take full responsibility of monitoring all the works identified and distributed among team members. This is why delegating the right project manager is also an important consideration when buying a business software solution. And again, ITQlick.com wants to emphasize that whatever the size of your company is, using the project management approach will always lead you into a better outcome – that is getting what you paid for the right business software solution. 

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Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.