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MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk is developed by the company of the same name. It was released in 2007 and is headed by Ry...
Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.
Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.
SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and more.
Hippo CMMS software is a cloud-based CMMS, maintenance, and building maintenance management solution designed for businesses of all sizes. Some of its key features include work-order software, preventive maintenance, equipment maintenance, and facility and inventory management solutions.
Zendesk is a SaaS and a cloud-based customer service software that help the user to manage customers. The solution enables the user to build more meaningful productive as well as personal relationships with customers.
Zendesk Talk is a VoIP call center software designed to help companies talk directly to their customers and provide personalized solutions to every issue they face. Being an integrated solution, Zendesk Talk enables users to manage voice in the same workspace and other channels.
JIRA Service Desk is a helpdesk software developed by Atlassian Cloud. JIRA Service Desk is mainly utilized by its users as the main issue tracking tool. This software is also a major component in the management of software bugs. This software allows IT staffs to work efficiently in handling custome...
TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.
CMDBuild is a growing cloud-based Asset management software, it is designed to support medium and large size business. CMDBuild received a rating of 4.1 from ITQlick team. The software cost is considered average (3/5) when compared to other solutions in their category.
Most CRM software in the market are priced on a per-user, per-month basis; hence, businesses can expect to pay between the range of $10 to $200 per user monthly. There are also some CRM products with yearly pricings and others with perpetual licenses.
The above price range depends on the sophistication of the CRM products feature-wise, as well as the number of user accesses or accounts paid for. Some CRM software within the above price ranges are Zendesk Sell, which starts from $19 monthly per user, FreeAgent CRM pricing starts from $25 monthly per user, and GreenRope costs between $149 for up to 1,000 contacts to $699 for up to 50,000 contacts.
In addition, CRM products target different sizes of organizations, and their price ranges are as follows:
Deskero software is a cloud-based help desk management platform built for all scopes of businesses. The primary features of Deskero software include advance ticketing, social & chart, custom style, productivity & reporting, public portal, total integration, and perfect security.
InvGate Service Desk is a SaaS-based Field Service software that enables managers to handle a support team, from self-service through phone and email support services.
ConnectWise Distribution is a procurement and inventory management solution for businesses of all sizes. It offers assistance in such aspects as purchasing, receiving, product lifecycle management, and others. The software was designed and launched by ConnectWise headquartered in Florida...
Backlog is a cloud based online project management and issue tracking solution that is designed for developers who are working as a team.
YouTrack is a web based project management solution for businesses of all sizes. It offers such capabilities as email integration, bug tracking, project planning, and others. The software was designed and launched by JetBrains headquartered in Czech Republic.
Help Sumo is a cloud-based Help Desk software that assists agents and managers in handling a ticketing system with links to various departments within the organization.
OTRS is a service management software designed for companies to aid resource planning, facilitate real-time information, boost optimal security, and ensure maximal flexibility.
This app is all about crowd testing. Professionals are called upon because of their innate skills and great judgment calls. Because of the streamlined features, users have a very easy time applying and using test IO. The curiosity of great testers is ignited by this app and it leads them to become i...
ServiceDesk Enterprise edition was first developed by Manage Engine. It features an easy-to-use, intuitive and comprehensive IT helpdesk software. This program is designed to be used by the IT support teams in a business in order to formulate, advance and enhance the services. The enterprise edition...
BOSS Support Central is an integrated IT support management (ITSM) system that helps manage a company’s IT customer support services. The suite of services include IT Service Desk, Asset Management and Lifecycle Management. Users can choose between on-premises installation or a cloud-based solution....
ITRP is a help desk and customers support service solution for small and medium businesses. It also offers faster information access and efficient administrative capabilities. The software was designed and launched by ITRP Institute headquartered in California, United States.
Richmond Service Desk by Richmond Systems is developed to help users achieve greater customer experience. This software is fully customizable and comes with the top-of-the-line .Net technologies. With this tool, users will have easy time viewing assets, rating incidents, viewing the closed requests ...
The Tele-Support HelpDesk is an on-premise system for Help Desk Management. The suite of services offers inquiry tracking, call forwarding, escalation and task management. It has reporting functions which helps monitor for time spent by staff, customer, product or category. As an on-premise solution...
Faveo Helpdesk is an open-source web-based help desk software that assists agents in utilizing a search feature for tools and content and creating URLs visible on search engines.
DevTrack can lead anyone to make better software applications. It allows users to work with multiple people, clients, projects and teams. One of the features that teams favor is task planning and resource through Gantt. It also captures the progress of projects and the tasks at hand. It allows users...
KronoDesk is a helpdesk software that can includes customer support forums, ticketing and online knowledge base support in one single solution. Users can provide personalized dashboard for both your support personnel and customers. Inflectra, the company behind KronoDesk, is known for helping compan...
Startly Project Management Software is a cutting-edge tool designed to simplify project management for businesses of all sizes. Whether you are a small startup or a large corporation, Startly has got you covered with its comprehensive range of features and intuitive user interface.
Capacity is a helpdesk software that helps businesses automate processes, helpdesk and decisions in real-time. The software helps businesses to improve employee engagement with emails, tickets, phone calls and shoulder taps.
iSupport is a help desk software for the customer support and IT help desk needs of your business. The software provides reliable solutions to deal with the customer support service of expanding businesses. It was designed by iSupport Software headquartered in Washington, United States.
Kaseya BMS software is a cloud-based IT business management solution designed to help companies deliver their valued products and services.
nanoRep is a web based help desk and CRM solution for businesses of all sizes. It offers such capabilities as automatic routing, customer database, self-service portal, and others. The software was designed and launched by nanoRep headquartered in Israel.
ServiceWise is a help desk management solution for businesses of all sizes. Its capabilities include customer survey, email integration, ITIL compliance, and others. The software was designed and launched by TechExcel headquartered in California, United States.
SherpaDesk is a cloud-based customer relationship management which is designed to work in businesses of all sizes starting from small-sized companies, medium-sized companies, and large enterprises.
BMC Track-It! is an IT help desk software that can help users everything they need to get complete control of their asset management and help desk. The module-structured software offers everything you need for managing your IT help desk starting from knowledge base solutions to software license mana...
TeamHeadquarters is a project management software designed as an integrated help desk and project management platform where businesses can improve customer satisfaction.
JIRA Core is a cloud-based and on-premise task and project management software solution designed for business teams. Some of its core features include task details, business project templates, reports & dashboard, power search and notifications and more.
Nethelpdesk, now HaloITSM, is an ITSM software designed to enable teams to deliver consistent services to employees and match business needs to IT delivery.
evayadesk is a growing cloud-based Help Desk software, it is designed to support small and medium size business. evayadesk received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.
HESK is a PHP help desk software that can help users to manage customer support issues using a web-based ticket support system. Users can track, receive and organize customer support problems via tickets by urgency and by department. Moreover, you get this fast and user friendly help desk software f...
Axosoft Agile Project Management Software solution is a Cloud-based and On-Premise collaborative platform that is built for businesses of various sizes and industries. It enables companies to track their projects throughout their life cycle.
ManageEngine ServiceDesk Plus is a growing cloud-based Asset management software, it is designed to support small, medium and large size business. ManageEngine ServiceDesk Plus received a rating of 4.3 from ITQlick team. The software cost is considered average (3/5) when compared to other solutions...
As a Help Desk Solution, SMART Service Desk is based on best-practice incident and case management processes. It can be deployed as a cloud-based or an on-premise help desk software. It can be used for any size of business including government, financial, retail, oil and gas, manufacturing, pharmace...
NABD is a cloud-based customer service support system that can help users to manage their customers efficiently. The software can be used for managing customer service of all channels including IVR, call center, self-service portal, email, internet, SMS and face-to-face. Premitek, the company be...
Hexnode Projects is a growing cloud-based Project Management software, it is designed to support small, medium and large size business. Hexnode Projects received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1.1/5) when compared to alternative solutions.
XSellco Fusion is a web-based helpdesk management system centralizing the inquiries for the users’ webstore and other eCommerce websites like Amazon, Newegg, eBay among others plus social media sites. Customization and access are done using easy-to-use and intuitive interface. This software provides...
LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through Voice, Email, Live Chat, Facebook, Twitter and Contact Forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning y...
JitBit Helpdesk is a customer support software that can help your help desk team by providing a support ticket system. The software offers both on-premise and Software as a Service version and can help companies to deal with customer issues in an efficient way. The software comes with mobile dedicat...
SysAid software is a cloud-hosted service desk, help desk and IT Service Management solution that targets businesses of any size, whether small or large. The software solution integrates all the vital IT tools into a single product to enhance efficiency and productivity.
UseResponse is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. UseResponse received a rating of 4.7 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.
Planio is a web based project management solution for businesses of all sizes. Its capabilities include task management, resource management, collaboration, issue tracking, and others. The software was designed and launched by Planio GmbH headquartered in Berlin, Germany.
PhaseWare Tracker is a powerful customer support management application. Its features include issue tracking & ticket management, time tracking, complaint management, as well as Service Level Agreement (SLA) compliance and knowledge management. Founded in 2005, PhaseWare the company behind the Tr...
Atera is a growing cloud-based Remote Support software, it is designed to support small and medium size business. Atera received a rating of 4.5 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.
Cerberus Help Desk is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. Cerberus Help Desk received a rating of 3.4 from ITQlick team. The software cost is considered affordable (2.4/5) when compared to alternative solutions.
Web Help Desk is a web based customer support and help desk solution for your business. The software was designed and released by MacsDesign Studio, LLC, headquartered in California, United States. It tracks and manages support requests and support mechanism for business enterprises.
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.