KANA Review

KANA makes every customer experience a good experience. As the leader in Customer Experience Management (CEM), KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers. By unifying and adapting customer journeys across the contact center, Web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved NPS at more than 850 enterprises, including half of the Global 100 and more than 200 government agencies.

KANA - software products