Compare Five9 Virtual Call Center Vs. Nextiva Business VoIP
Looking for the right Call Center solution? When it comes to selecting Call Center software product, buyers are primarily concerned about the real total implementation cost, features, vendor reliability, user reviews, pros and cons. Here you can find a full head to head comparison between Five9 Virtual Call Center Vs. Nextiva Business VoIP.
Vendors Comparison: Five9 Vs. Nextiva
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Pricing Comparison: Five9 Virtual Call Center Vs. Nextiva Business VoIP
Understanding the exact price of Call Center software isn't easy as The overall cost includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership."
Five9 Virtual Call Center price Starting from $185 Per month/user , on a scale between 1 to 10 Five9 Virtual Call Center is rated 10, which is much higher than the average cost of Call Center software. Nextiva Business VoIP accurate pricing info is available upon request (they don't share it publicly), however, on a scale between 1 to 10 Five9 Virtual Call Center is rated 10, which is much higher than the average cost of Call Center software.
Bottom line: Five9 Virtual Call Center is more expensive than Nextiva Business VoIP.
Features and Functionality:
As with any business software solutions, it’s important to consider features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Five9 Virtual Call Center Vs. Nextiva Business VoIP based on some of the most important and required Call Center features.
Five9 Virtual Call Center: this software is considered "Featured reach" with more than 10 important features, here are the top 5: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, ..
Nextiva Business VoIP list of features include the following: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69), .
Mobile Friendly / Cloud
We have entered the mobile era. As a software buyer looking for a solution for your business you should know that mobile apps make people more productive and let people interact with the rest of the business in the same way they search, chat, email and shop in their personal lives. In the past years software vendors shifted from on premise/local models to cloud based solutions that allow users to use their mobile phone.Five9 Virtual Call Center: their software can be used in the following: Standalone, Cloud, while Nextiva Business VoIP can be used as a Standalone, Cloud.
Which Software is Better? Five9 Virtual Call Center or Nextiva Business VoIP?
Which solution is better? Five9 Virtual Call Center or Nextiva Business VoIP? As always in such cases, the question is not “Which software is better?” but “Which software is right for your needs and budget?”. Neither of these two Call Center software is necessarily “better” than the other. Both offer industry-leading features and a scalable platform, as well as the ability to custom-build a unique solution with optional modules. If you would like to get quotes or having trouble deciding which Call Center is the right for you, we’d love to help. Fill out the forms in this page to get demos, free quotes and a custom software recommendation.
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Five9 Virtual Call Center: 15 Features
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Five9 Virtual Call Center ReviewFive9 Virtual Call Center Overview
Updated: Apr 18, 2018
Five9 is a cloud-based call center software for inbound, outbound or blended contact center functions such as telesales, support centers and telemarketing. It includes IVR, ACD and dialer features required by contact centers, as well as speech recognition and workforce optimization options. Five9 offers advanced technology for the contact center industry, productive agents that accelerate outbound and inbound blended capabilities. Five9 is a product of a company by the same name, with over 10 years in the business. It is based in the USA, with data centers in San Francisco and New York, and offices in Russia, Canada and the Philippines.
Five9 Virtual Call Center Average Rating -
The average rating of Five9 Virtual Call Center is 4 stars. The rating is based on 15 aggregated online reviews.
Five9 Virtual Call Center Typical Customers
Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. Although initially designed to support small and medium business and nonprofit organizations, it has gradually became the choice of midsized and big enterprises around the world. Five9 currently serves 15,000 customers worldwide including eBay, Expedia and Vonage.
Read more - Five9 Virtual Call Center
Nextiva Business VoIP ReviewNextiva Business VoIP Overview
Updated: Apr 15, 2018
Nextiva is a cloud-based business phone system that can be integrated with various CRM applications. Using its powerful features, a company can enhance work performance by communication. Nextiva is offered in two different packages based on business size.
Nextiva is an American company founded in 2006. Headed by Thomas Gorny, the firm was able to develop products such as Nextiva Office, Connect and vFax. It is dedicated to make their clients run as efficiently and profitably as possible. The awards and recognitions received by Nextiva throughout the years have proven how its value.
Nextiva Business VoIP Average Rating -
The average rating of Nextiva Business VoIP is 3 stars. The rating is based on 18 aggregated online reviews.
Nextiva Business VoIP Typical Customers
Nextiva is ideal for small companies and large call centers. It is designed to suit several industries and serves a wide range of business types from manufacturing, service-oriented to organizational institutions.
The long list of satisfied customers testify to the fact that this software serves a wide range and scale of industry. Nextiva has been implemented by law firms, real estates, healthcare institutes, media company, insurance firms, and many others. With Nextiva, there is something for everyone.
Read more - Nextiva Business VoIP
Five9 Virtual Call Center AlternativesCompetitors for Five9 Virtual Call Center include SafeSoft Cloud Contact Center and 3C Cloud Contact Center.
SafeSoft Cloud Contact Center provides cloud based contact center solutions. It can support either incoming or outgoing call management, as well as blended solutions combining both features. The product includes its own CRM product that maps customer information to calling number, to give agents access to customer history for personalized interactions. The information can also be used to give agents insights into customer requirements allowing them to sell other products & services, or alternatively include them in targeting marketing campaigns.
Five9 Virtual Call Center provides similar solution features and its contact center sup
Read more - Five9 Virtual Call Center Alternatives
Nextiva Business VoIP AlternativesNextiva’s main competitors are Vonage Business Solutions and ShoreTel Sky.
Vonage Business Solutions provides a comprehensive VOIP solution with a cloud based PBX that requires no equipment at a company’s premises. It functions as a normal phone exchange with call management features such as transfer, screening, waiting, forwarding, voicemail and conferencing to mention a few. It allows remote access from anywhere and includes a virtual receptionist as well. Additionally it supports voicemail to email for certain plans and also includes integration with mobile phones.
Nextiva provides a similar VOIP solution but extends it to support a hosted call center and integration with broadband internet & faxing as well. Additionally it has a feature to
Read more - Nextiva Business VoIP Alternatives
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