Five9 Virtual Call Center Vs. Nextiva Business VoIP

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Last updated: Feb 04, 2017

Overview

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Specifications

Five9 Virtual Call Center Specifications

Name: Five9 Virtual Call Center
Company: Five9
Address San Ramon, CA 94583, USA
Software Type: Standalone, Cloud
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Information technology
Platforms: Cloud

Nextiva Business VoIP Specifications

Name: Nextiva Business VoIP
Company: Nextiva
Address Arizona, United States
Software Type: Standalone, Cloud
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud

Features

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Expert Review

Five9 Virtual Call Center Review
Updated: Feb 04, 2017

Five9 Virtual Call Center Overview
Five9 is a cloud-based call center software for inbound, outbound or blended contact center functions such as telesales, support centers and telemarketing. It includes IVR, ACD and dialer features required by contact centers, as well as speech recognition and workforce optimization options. Five9 offers advanced technology for the contact center industry, productive agents that accelerate outbound and inbound blended capabilities. Five9 is a product of a company by the same name, with over 10 years in the business. It is based in the USA, with data centers in San Francisco and New York, and offices in Russia, Canada and the Philippines.

Five9 Virtual Call Center Average Rating -
The average rating of Five9 Virtual Call Center is 4 stars. The rating is based on 15 aggregated online reviews.

Five9 Virtual Call Center Typical Customers
Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. Although initially designed to support small and medium business and nonprofit organizations, it has gradually became the choice of midsized and big enterprises around the world. Five9 currently serves 15,000 customers worldwide including eBay, Expedia and Vonage.

Read more - Five9 Virtual Call Center

Nextiva Business VoIP Review
Updated: Feb 03, 2017

Nextiva Business VoIP Overview
Nextiva is a cloud-based business phone system that can be integrated with various CRM applications. Using its powerful features, a company can enhance work performance by communication. Nextiva is offered in two different packages based on business size.

Nextiva is an American company founded in 2006. Headed by Thomas Gorny, the firm was able to develop products such as Nextiva Office, Connect and vFax. It is dedicated to make their clients run as efficiently and profitably as possible. The awards and recognitions received by Nextiva throughout the years have proven how its value.

Nextiva Business VoIP Average Rating
This software product is not yet rated

Nextiva Business VoIP Typical Customers
Nextiva is ideal for small companies and large call centers. It is designed to suit several industries and serves a wide range of business types from manufacturing, service-oriented to organizational institutions.

The long list of satisfied customers testify to the fact that this software serves a wide range and scale of industry. Nextiva has been implemented by law firms, real estates, healthcare institutes, media company, insurance firms, and many others. With Nextiva, there is something for everyone.

Read more - Nextiva Business VoIP

Alternatives

    Five9 Virtual Call Center Alternatives

    Competitors for Five9 Virtual Call Center include SafeSoft Cloud Contact Center and 3C Cloud Contact Center.

    SafeSoft Cloud Contact Center provides cloud based contact center solutions. It can support either incoming or outgoing call management, as well as blended solutions combining both features. The product includes its own CRM product that maps customer information to calling number, to give agents access to customer history for personalized interactions. The information can also be used to give agents insights into customer requirements allowing them to sell other products & services, or alternatively include them in targeting marketing campaigns.

    Five9 Virtual Call Center provides similar solution features and its contact center sup

    Read more - Five9 Virtual Call Center Alternatives

    Nextiva Business VoIP Alternatives

    Nextiva’s main competitors are Vonage Business Solutions and ShoreTel Sky.

    Vonage Business Solutions provides a comprehensive VOIP solution with a cloud based PBX that requires no equipment at a company’s premises. It functions as a normal phone exchange with call management features such as transfer, screening, waiting, forwarding, voicemail and conferencing to mention a few. It allows remote access from anywhere and includes a virtual receptionist as well. Additionally it supports voicemail to email for certain plans and also includes integration with mobile phones.

    Nextiva provides a similar VOIP solution but extends it to support a hosted call center and integration with broadband internet & faxing as well. Additionally it has a feature to

    Read more - Nextiva Business VoIP Alternatives

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