Mhelpdesk Vs. Wintac

Let our Help Desk Software Experts help you find the right Software for your Business!

Last updated: May 15, 2017

Overview

Screenshots

Specifications

Mhelpdesk Specifications

Name: Mhelpdesk
Company: Mhelpdesk
Address USA
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Customer service, Service management
Platforms: Desktop

Wintac Specifications

Name: Wintac
Company: Intac International
Address USA
Software Type: Standalone, On Premise
Typical Customers: Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud

Expert Review

Mhelpdesk Review
Updated: May 14, 2017

Mhelpdesk Overview
MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place.

MHelpdesk is developed by the company of the same name. It was released in 2007 and is headed by Ryan Shank, a young entrepreneur. Their small team involves mainly four young leaders with the vision to create innovative service management company.

Mhelpdesk Average Rating -
The average rating of Mhelpdesk is 5 stars. The rating is based on 13 aggregated online reviews.

Mhelpdesk Typical Customers
MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. It is currently used in the US, Canada and Europe, and major customers include Ren Tech IT, IT Geek Techs and Ottawa PC Repair, to name a few.

Read more - Mhelpdesk

Wintac Review
Updated: May 15, 2017

Wintac Overview
Wintac is a cloud based field service software designed for small to medium sized service companies that require a centralized management solution. It supports field service and allows you real time interaction with your staff on site.

Intac International was founded in 1988 in Burlington, Massachusetts and currently has 50 employees.

Wintac Average Rating -
The average rating of Wintac is 5 stars. The rating is based on 117 aggregated online reviews.

Wintac Typical Customers
Wintac is ideal for small to medium sized companies that provide various services, from plumbing and refrigeration to fuel oil delivery. The system allows creating precise service schedules and serves as a central management point.

Many companies have successfully implemented Wintac: Advanced Air Conditioning and Appliance found that Wintac's user-friendliness facilitates management and scheduling. Lafayette Heating and Cooling enjoys the intuitive reporting feature that provides insights regarding their services.

Read more - Wintac

Alternatives

    Mhelpdesk Alternatives

    The main competitors for Mhelpdesk are Wintac and Desco.

    Wintac is a complete solution for field service management and includes work order management, scheduling & dispatch. Additionally there service estimation & proposals, lead & customer management and spare parts inventory. There is also an employee payroll and accounting module to handle basic financials with integration to Quickbooks for advanced requirements. Additionally the service fleet can be tracked with GPS for route optimization and mobile device access for technicians for work allocation and real-time updates.

    Mhelpdesk on the other hand includes similar features for field service management but also includes self service portals for customers to manage their service request

    Read more - Mhelpdesk Alternatives

    Wintac Alternatives

    The main competitors for Wintac are FieldOne and FieldAware.

    FieldOne provides a field service management solution that includes scheduling & dispatch, route optimization and inventory management for spare parts. There is a CRM system to manage customers support & service histories as well as service agreements & warranties to govern support requirements. Technicians can access the system via mobile devices and utilize a knowledge base which stores product information & manuals as well service & repair instructions. There are portals for customers and suppliers and FieldOne provides social collaboration tools to share information amongst service teams.

    Wintac also includes similar features and includes support for estimation & proposal submis

    Read more - Wintac Alternatives

Compare Price Quotes

Mhelpdesk Pricing

Save time, money, and stress. Get FREE buyer's guide with 5 Custom Software Recommendations that fit your exact needs.

There's no obligation and it's 100% free!

PriceDemo

Wintac Pricing

Save time, money, and stress. Get FREE buyer's guide with 5 Custom Software Recommendations that fit your exact needs.

There's no obligation and it's 100% free!

PriceDemo

Find the Right Software

25 MUST Ask Questions Before Selecting Help Desk Software

The prime purpose behind investing in the software solution is to boost efficiency and growth. Ask the software vendor (Mhelpdesk) how their business app would improve efficiency of your enterprise.
Software vendors have tremendous exposure to different companies. They offer the same type of software to different industries, so they are better aware of who is doing what with their technological product. This also helps them understand and foresee what’s really working. Allow them to share their observations so that you get an ideas about their experience, expertise, and intelligence. This will also be an opportunity to identify the service providers who come up with the most insightful suggestions.
Perhaps your business is growing and will expand in the future. So you would be interested to know if the software is scalable and can grow with you. It’s no use investing in a solution that can be scaled.
Each business has different needs. Yours is no different. When it comes to selecting a software solution, you are looking for a tool that can be easily customized and configured to cater to your specific business needs. So you want to understand if the software you want to buy is easy to customize.
Such a community forum is the best way to engage users. Getting access to software forums can help new or proposed users connect with product experts through peer-to-peer discussions.
The software vendor should answer how their business software will improve your bottom line and ROI.Most service providers make tall claims, so you want to make sure you get your hands on the best solution.
Before choosing a business app, you want to understand that the implementation would be smooth. So you should be interested to find out about the person responsible for handling the implementation process. Do not hesitate to ask about their qualifications..
A good software vendor should be able to show you a positive track record with their implementation strategy.Try to find out if their method is structured. Your purpose should be to look for one that is structured and flexible to adapt to unexpected situations
The software vendor should give you a structured data conversion methodology that will enable smooth migration of your information to the new system.
A growing business is always in need for expansion and integration with thrid-party apps is a part of the growth model. When it comes to choosing software, make sure the business app provides an application programming interface for easy integration.
Ask the software product vendor if the tool will allow you to export data to an external file or import data from external sources.
Ask the software vendor (Mhelpdesk) if the software package includes consulting hours. Do not hesitate to ask if there are any hidden charges involved.
You do not want to be caught unawares when a software vendor sends a technician to resolve an issue that may crop up due to varied reasons. You want to make sure the charges are reasonable. Better still, you should be aware of what needs to be paid to the technician sent by the vendor to fix a problem.
You do not want to fall in love with the front end unless you are 100% sure that the software is compatible with your existing system. Ask the software vendor is you need any specific hardware to install the software. Will the business application run on your existing workstations. How much space will the software take on the disk drive? Is there a need for RAM upgrade to successfully run the software for optimum performance?
You should enquire about the cost of having more than one terminal in your store. While some software vendors charge on the basis of the number of store locations, others charge per terminal.
When you are looking for a software solution, make sure you know if the vendor charges any fee to get you started. You should also be interested to know if there are any software maintenance charges for you to pay.
Your business is accountable to customers, regulators, employees, and partners. So you should look for one software vendor who has adopted a comprehensive, technically sound security and compliance program. Does the vendor map your needs for security controls?
Data loss can prove extremely risky for any business. So you should always ask the vendor about their backup policy. How often is data backed up and what is the cost for the same?
What is the software vendor's policy on disaster recovery? Are any charges involved for disaster recovery support if a catastrophic hardware failure affects your system?
How easy is the software to work on? Is it user friendly for your end users? Does it involve any complexities that are difficult to understand for the team? Even a feature-rich solution is of no use if end users find it difficult to use.
The software provider should clearly mention whether the solution is complex or simple to use. If it is not an easy-to-use software solution, then do they provide training? What is the level of training your team requires to make the most of the solution?
You will be interested to know about the software updates. When is it updated? Does the service provider notify customers when the upgrades are scheduled? Does the software work when the upgrades are under way? How long does the process take?
You should be interested to enquire about how an issue is handled at the side of the software vendor. Do not hesitate to question about who will respond to your emergency calls. What is their experience in software industry?
If the software vendor is widely popular, chances are that they have a good product. So always check their client base to measure their product's competence in the market.
Testing is crucial to ensuring that the software runs as promised. So you should try to find out if the vendor offers any free trial runs or try before you buy the product. By testing the concept first, it gets easier to understand the software product's functionality and allay fears before signing a contract.

Mhelpdesk Pricing


Wintac Pricing



Help Desk Articles From Our Blog

15 Jan

Top 5 Help Desk Software

Your company’s customer service is a crucial part of the business strategy. It can be the key to writing a success story of your business. It is here that you can depend on help desk software solutions to quickly address crises and issues at the cust... read more


07 Mar

Issue Tracking Software – 2017 Comparison

Bugs can compromise with the functioning of software solutions. A bug tracking system can come in handy, since it is designed as a defect tracking system for software applications, keeping track of bugs. The computer program keeps track of various i... read more


22 Mar

Top 5 Help Desk for Your IT Needs

Keeping customers happy is the need for any business – small, medium, or large. Your business needs a solution that can address crises and issues arising at the customer’s end. It is here that you can depend on a helpdesk software solution.... read more


18 Dec

10 Most Affordable CRM Solutions for 2016

Customer relationship management (CRM) is the process and tool to manage customer interactions throughout the organization, with a bigger aim to improve customer relationship. Also known as contact management software, CRM consolidates all customer d... read more


22 Jul

How to Choose Help Desk Software: 5 Mistakes To Avoid

Customer service is the key to a successful business. So you cannot compromise with your help desk. Choosing the best help desk software can be tricky. Nevertheless here are a few common help desk software selection mistakes that some enterprises mak... read more


19 Nov

Top 5 CRM Help Desk Software for SMBs

CRM software for a company looks at different aspects of the customer engagement process to ensure that they can maximize service satisfaction and optimize revenue realization where possible. One aspect of this solution is the provision of a help des... read more


06 Feb

3 Help Desk Software Alternatives for Zendesk

When it comes to solving your customer’s issues regarding your services or products, you need to manage the situation quickly and efficiently. That’s why the Help Desk Software you choose for your company will make a difference because the long-term ... read more



Popular Articles From Our Blog