Mhelpdesk Vs. Wintac

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Last updated: May 15, 2017




Mhelpdesk Specifications

Name: Mhelpdesk
Company: Mhelpdesk
Address USA
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Customer service, Service management
Platforms: Desktop

Wintac Specifications

Name: Wintac
Company: Intac International
Address USA
Software Type: Standalone, On Premise
Typical Customers: Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud


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Expert Review

Mhelpdesk Review
Updated: May 14, 2017

Mhelpdesk Overview
MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place.

MHelpdesk is developed by the company of the same name. It was released in 2007 and is headed by Ryan Shank, a young entrepreneur. Their small team involves mainly four young leaders with the vision to create innovative service management company.

Mhelpdesk Average Rating -
The average rating of Mhelpdesk is 5 stars. The rating is based on 13 aggregated online reviews.

Mhelpdesk Typical Customers
MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services. It is currently used in the US, Canada and Europe, and major customers include Ren Tech IT, IT Geek Techs and Ottawa PC Repair, to name a few.

Read more - Mhelpdesk

Wintac Review
Updated: May 15, 2017

Wintac Overview
Wintac is a cloud based field service software designed for small to medium sized service companies that require a centralized management solution. It supports field service and allows you real time interaction with your staff on site.

Intac International was founded in 1988 in Burlington, Massachusetts and currently has 50 employees.

Wintac Average Rating -
The average rating of Wintac is 5 stars. The rating is based on 117 aggregated online reviews.

Wintac Typical Customers
Wintac is ideal for small to medium sized companies that provide various services, from plumbing and refrigeration to fuel oil delivery. The system allows creating precise service schedules and serves as a central management point.

Many companies have successfully implemented Wintac: Advanced Air Conditioning and Appliance found that Wintac's user-friendliness facilitates management and scheduling. Lafayette Heating and Cooling enjoys the intuitive reporting feature that provides insights regarding their services.

Read more - Wintac


    Mhelpdesk Alternatives

    The main competitors for Mhelpdesk are Wintac and Desco.

    Wintac is a complete solution for field service management and includes work order management, scheduling & dispatch. Additionally there service estimation & proposals, lead & customer management and spare parts inventory. There is also an employee payroll and accounting module to handle basic financials with integration to Quickbooks for advanced requirements. Additionally the service fleet can be tracked with GPS for route optimization and mobile device access for technicians for work allocation and real-time updates.

    Mhelpdesk on the other hand includes similar features for field service management but also includes self service portals for customers to manage their service request

    Read more - Mhelpdesk Alternatives

    Wintac Alternatives

    The main competitors for Wintac are FieldOne and FieldAware.

    FieldOne provides a field service management solution that includes scheduling & dispatch, route optimization and inventory management for spare parts. There is a CRM system to manage customers support & service histories as well as service agreements & warranties to govern support requirements. Technicians can access the system via mobile devices and utilize a knowledge base which stores product information & manuals as well service & repair instructions. There are portals for customers and suppliers and FieldOne provides social collaboration tools to share information amongst service teams.

    Wintac also includes similar features and includes support for estimation & proposal submis

    Read more - Wintac Alternatives

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