Compare Zendesk Vs. Freshdesk
Looking for the right Help Desk solution? When it comes to selecting Help Desk software product, buyers are primarily concerned about the real total implementation cost, features, vendor reliability, user reviews, pros and cons. Here you can find a full head to head comparison between Zendesk Vs. Freshdesk.
Vendors Comparison: Zendesk Vs. FRESHDESK INC.
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Pricing Comparison: Zendesk Vs. Freshdesk
Understanding the exact price of Help Desk software isn't easy as The overall cost includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership."
Zendesk price Starting from $29 Per month/user , on a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk accurate pricing info is available upon request (they don't share it publicly), however, on a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: Zendesk cost is around the same cost of Freshdesk.
Features and Functionality:
As with any business software solutions, it’s important to consider features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Zendesk Vs. Freshdesk based on some of the most important and required Help Desk features.
Zendesk: this software is considered "Featured reach" with more than 10 important features, here are the top 5: Change Management, Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, ..
Freshdesk list of features include the following: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, .
Mobile Friendly / Cloud
We have entered the mobile era. As a software buyer looking for a solution for your business you should know that mobile apps make people more productive and let people interact with the rest of the business in the same way they search, chat, email and shop in their personal lives. In the past years software vendors shifted from on premise/local models to cloud based solutions that allow users to use their mobile phone.Zendesk: their software can be used in the following: Standalone, Cloud, SaaS, while Freshdesk can be used as a Standalone, Cloud, SaaS.
Which Software is Better? Zendesk or Freshdesk?
Which solution is better? Zendesk or Freshdesk? As always in such cases, the question is not “Which software is better?” but “Which software is right for your needs and budget?”. Neither of these two Help Desk software is necessarily “better” than the other. Both offer industry-leading features and a scalable platform, as well as the ability to custom-build a unique solution with optional modules. If you would like to get quotes or having trouble deciding which Help Desk is the right for you, we’d love to help. Fill out the forms in this page to get demos, free quotes and a custom software recommendation.
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|Address||Zendesk Inc, 989 Market St, San Francisco, CA|
|Software Type:||Standalone, Cloud, SaaS|
|Typical Customers:||Start up, Small business, Medium business, Large business|
|Business Area:||Cross Business Areas, Customer service|
|Platforms:||Desktop, Mobile, Cloud|
Find the Right Software
Zendesk ReviewZendesk Overview
Updated: Apr 21, 2018
Zendesk is an SaaS Suite developed to be a platform for customer service support, help desk ticketing and issue tracking. It is the creation of a company of the same name founded in 2007.
The company Zendesk inc. was founded by Morten Primdahl, Alexander Aghassipour and Mikkel Svane. By 2008 it had received $500,000 in funding. In 2009 a second series of funding came in the amount of $6 million allowing the company to move to San Francisco and establishing its headquarters.
Today Zendesk has over 30,000 companies relying on its service to interact with customers
Zendesk Average Rating -
The average rating of Zendesk is 5 stars. The rating is based on 145 aggregated online reviews.
Zendesk Typical Customers
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. The software can be used in retail services, media services, government agencies, software companies, finance and even education.
Non-profit organizations and public administration offices should also find the tool to be very useful. Among popular users of Zendesk you will find companies like Sony Music, Disney, Vodafone, Groupon, Rovio and Xerox.
Read more - Zendesk
Freshdesk ReviewFreshdesk Overview
Updated: Apr 08, 2018
Freshdesk is feature-packed web-based customer support solution that allows companies to provide service to their customers in many helpful ways. Freshdesk was released in June 2011 by a company with the same name that was founded by Girish Mathrubootham, an Indian national, and with his team.
Ever since the release of Freshdesk, it has grown its customers because of its great performance. Their efforts were recognized through different awards and media attention. Today, they are used by companies from across the globe and are supported by investors, all because of an innovative and ambitious software product.
Freshdesk Average Rating -
The average rating of Freshdesk is 5 stars. The rating is based on 88 aggregated online reviews.
Freshdesk Typical Customers
Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. From the time it was open commercially, Freshdesk has been able to grow its long list of satisfied customers. In fact, it has a client in almost every country. Among these are Goodreads, Hugo Boss, Pearson, Truecaller and Stanford, to name a few. If you notice, these brands are from various industries, which only shows how versatile Freshdesk is.
Read more - Freshdesk
Zendesk AlternativesThe two main competitors for Zendesk are Freshdesk and Zoho Support.
ZohoSupport provides a cloud based customer support solution that can handle multiple channels that include email, phone, chat and even social media. The product is workflow based and manages tickets as well as service escalations with dashboards to monitor support metrics against KPIs. Additionally the product is easily customizable and offers integration to Zoho CRM for customer management. ZohoSupport also provides a free trial and includes a limited features free edition for customers as well.
In comparison the Zendesk customer support solution also includes a knowledge base for agents to refer to for common problems, as well as community forums for customers and agents to
Read more - Zendesk Alternatives
Freshdesk AlternativesZendesk and Zoho Support are two of the main competitors for Freshdesk.
ZohoSupport is part of the Zoho application suite and addresses customer support needs of a business with a cloud based solution. It incorporates workflow automation and can be easily customized to match internal business process requirements. The product allows customers to contact on a variety of channels including voice, chat, email & social media. There are also analytic tools to monitor service performance with dashboards to view compliance with key support KPIs and metrics.
Freshdesk in comparison provides some additional features for customer support such as its “suggested solutions” which recommends resolutions based on an analysis of similar service issues. The p
Read more - Freshdesk Alternatives
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