Compare Advanced Notification Gateway and Five9 - Jun 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Advanced Notification Gateway or Five9?

Five9 is more expensive to implement (TCO) than Advanced Notification Gateway, and Five9 is rated higher (88/100) than Advanced Notification Gateway (62/100). Five9 offers users more features (15) than Advanced Notification Gateway (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Convergys Corporation Vs. Five9

Convergys Corporation: As a leader in customer management for over 30 years, Convergys (NYSE: CVG) is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day our 75,000 employees help our clients balance the demands of increasing rev...

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? Advanced Notification Gateway or Five9 Virtual Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Advanced Notification Gateway and Five9 Virtual Call Center.

Advanced Notification Gateway accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Advanced Notification Gateway is rated 4, which is lower than the average cost of Call Center software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Five9 Virtual Call Center is more expensive than Advanced Notification Gateway.

Which software includes more/better features?

We've compared Advanced Notification Gateway Vs. Five9 based on some of the most important and required Call Center features.

Advanced Notification Gateway: Data Import/Export, Basic Reports, Online Customer Support.

Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.

Target customer size

Advanced Notification Gateway's typical customers include: Large business, Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.