Compare AffinityLive Sync and Freshdesk - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - AffinityLive Sync or Freshdesk?

AffinityLive Sync is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than AffinityLive Sync (86/100). Freshdesk offers users more features (10) than AffinityLive Sync (3). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

AffinityLive Vs. FRESHDESK INC.

AffinityLive: AffinityLive was initially developed as internal system for a fast growing professional service, which was struggling to manage sales, projects, service and billing. Find out how, by working with professional service businesses all over the world, our team has refined AffinityLive to deliver solutions to intractable business challenges.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? AffinityLive Sync or Freshdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AffinityLive Sync and Freshdesk.

AffinityLive Sync price starts at $24 per 5 users/month , On a scale between 1 to 10 AffinityLive Sync is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: AffinityLive Sync cost is around the same cost of Freshdesk.

Which software includes more/better features?

We've compared AffinityLive Sync Vs. Freshdesk based on some of the most important and required Help Desk features.

AffinityLive Sync: Data Import/Export, Basic Reports, Online Customer Support.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

Main customer base of the software comes from small and medium businesses. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.