Shlomi Lavi /
Sep 12, 2022
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Bottom Line: Which is Better - AffinityLive Sync or TeamSupport?
AffinityLive Sync is more expensive to implement (TCO) than TeamSupport, and TeamSupport is rated higher (87/100) than AffinityLive Sync (86/100). TeamSupport offers users more features (15) than AffinityLive Sync (3). There is a clear winner in this case and it is TeamSupport!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
AffinityLive Vs. TeamSupport
AffinityLive: AffinityLive was initially developed as internal system for a fast growing professional service, which was struggling to manage sales, projects, service and billing. Find out how, by working with professional service businesses all over the world, our team has refined AffinityLive to deliver solutions to intractable business challenges.
TeamSupport: We created our customer support software because as veterans of the technology industry, we know your pain.
It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as...
Who is more expensive? AffinityLive Sync or TeamSupport?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for AffinityLive Sync and TeamSupport.
AffinityLive Sync price starts at $24 per 5 users/month , On a scale between 1 to 10 AffinityLive Sync is rated 2, which is much lower than the average cost of Help Desk software. TeamSupport price starts at $49 per agent/month , When comparing TeamSupport to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: AffinityLive Sync cost is around the same cost of TeamSupport.
Which software includes more/better features?
We've compared AffinityLive Sync Vs. TeamSupport based on some of the most important and required Help Desk features.
AffinityLive Sync: Data Import/Export, Basic Reports, Online Customer Support.
TeamSupport: Asset Management, Contract Management, Email Integration, Knowledge Base/FAQ, Multi-Site Support.
Target customer size
Main customer base of the software comes from small and medium businesses. This program is aimed at the companies that know their product, but are still eager to please those their clients.