Compare Aspect Zipwire and USAN IVR - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Aspect Zipwire or USAN IVR?

USAN IVR is more expensive to implement (TCO) than Aspect Zipwire, and USAN IVR is rated higher (89/100) than Aspect Zipwire (83/100). USAN IVR offers users more features (3) than Aspect Zipwire (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aspect Software, Inc Vs. USAN INC

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Who is more expensive? Aspect Zipwire or USAN IVR?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aspect Zipwire and USAN IVR.

Aspect Zipwire accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aspect Zipwire is rated 2, which is much lower than the average cost of Call Center software. USAN IVR price starts at $1,000 per license , When comparing USAN IVR to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: USAN IVR is more expensive than Aspect Zipwire.

Which software includes more/better features?

We've compared Aspect Zipwire Vs. USAN IVR based on some of the most important and required Call Center features.

Aspect Zipwire: We are still working to collect the list of features for Aspect Zipwire.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The software is a viable product for small and medium businesses as well as large enterprises. and USAN IVR's target customer size include: Small business, Large business.