Compare Aspect Zipwire and Vocalcom - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Aspect Zipwire or Vocalcom?

Vocalcom is more expensive to implement (TCO) than Aspect Zipwire, and Aspect Zipwire is rated higher (83/100) than Vocalcom (76/100). Vocalcom offers users more features (5) than Aspect Zipwire (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aspect Software, Inc Vs. Vocalcom

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...

Who is more expensive? Aspect Zipwire or Vocalcom Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aspect Zipwire and Vocalcom Cloud Contact Center.

Aspect Zipwire accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aspect Zipwire is rated 2, which is much lower than the average cost of Call Center software. Vocalcom Cloud Contact Center price starts at $71.41 per user/month , When comparing Vocalcom Cloud Contact Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Vocalcom Cloud Contact Center is more expensive than Aspect Zipwire.

Which software includes more/better features?

We've compared Aspect Zipwire Vs. Vocalcom based on some of the most important and required Call Center features.

Aspect Zipwire: We are still working to collect the list of features for Aspect Zipwire.

Vocalcom Cloud Contact Center: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

The software is a viable product for small and medium businesses as well as large enterprises. Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.