Compare Assyst and SysAid - Mar 2022

Shlomi LaviShlomi Lavi / Mar 24, 2022

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Bottom Line: Which is Better - Assyst or SysAid?

Assyst is more expensive to implement (TCO) than SysAid, and SysAid is rated higher (79/100) than Assyst (75/100). SysAid offers users more features (9) than Assyst (5). There is a clear winner in this case and it is SysAid!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Axios Systems Vs. SysAid Technologies Ltd.

Axios Systems: Axios Systems was the first ITSM vendor to adopt the ITIL® framework, pioneering automated ITIL support with the assyst solution. Since then, ITIL has evolved to become a globally accepted framework for managing IT services and the assyst solution continues to support best practices as they evolve.

SysAid Technologies Ltd.: SysAid Technologies, formerly Ilient, is a leading global provider of IT Service Management (ITSM) software. nnSysAid was founded in 2002 by Israel Lifshitz, with a vision to provide simple, cutting-edge, and cost-effective software tools for service excellence. SysAid is ideal for organizations who want to manage, monitor, and track all their IT...

Who is more expensive? Assyst or SysAid?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Assyst and SysAid.

Assyst accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Assyst is rated 6, which is similar to the average cost of Help Desk software. SysAid price starts at $1,211 per year , When comparing SysAid to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Assyst cost is around the same cost of SysAid.

Which software includes more/better features?

We've compared Assyst Vs. SysAid based on some of the most important and required Help Desk features.

Assyst: Asset Management, Change Management, ITIL Compliant, Reporting, Service Level Agreements.

SysAid: Asset Management, Customer Survey, Email Integration, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Customers of the software include businesses of all sizes and types. SysAid was originally intended for IT practitioners.

Assyst

ITQlick rating
(4/5)

Assyst is a cloud-based as well as on-premise help-desk software solution that aims at IT management. The solution offers functionalities such as service management, asset management, collaboration platform, an...

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty.

SysAid

ITQlick rating
(4.3/5)

starts at $1,211 per year

SysAid software is a cloud-hosted service desk, help desk and IT Service Management solution that targets businesses of any size, whether small or large. The software solution integrates all the vital IT tools...

Categories: Chat, Help Desk, Online CRM, Self-Service Portal, Small Business CRM.

Compare specifications

SysAid Specifications

ITQlick Score: 79/100
ITQlick Rating:
Pricing: 6/10 - average cost
Category: Help Desk -> SysAid review
Company: SysAid Technologies Ltd.
Pricing: starts at $1,211 per year
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: SysAid review, SysAid pricing, SysAid alternatives

Compare features

Assyst: 5 Features

Asset Management
Change Management
ITIL Compliant
Reporting
Service Level Agreements

SysAid: 9 Features

Asset Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Mobile Integration
Remote Control Access
Reporting
Scheduling
Self Service Portal
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Assyst
ITQlick rating
4/5
Score
75/100
Pricing
7.2/10
License pricing
Pricing not available
Functionality
18
Review
Compare
SysAid
ITQlick rating
4.3/5
Score
79/100
Pricing
6/10
License pricing
$1,211 per year
Functionality
22
Review
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.