Shlomi Lavi /
Sep 28, 2023
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Atera or Zendesk?
Atera is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Atera (78/100). Zendesk offers users more features (23) than Atera (5). There is a clear winner in this case and it is Zendesk!
Looking for the right MRP Software solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Atera Vs. Zendesk
Atera: Atera provides an All-in-One Management Platform for IT Support companies, MSP's and VAR's. From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together. Atera has operations in the United States, Europe and Asia.
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Atera or Zendesk?
The real total cost of ownership (TCO) of MRP Software software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Atera and Zendesk.
Atera price starts at $79 per technician/month , On a scale between 1 to 10 Atera is rated 4, which is lower than the average cost of MRP Software software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average MRP Software software cost.
Bottom line: Atera is more expensive than Zendesk.
Which software includes more/better features?
We've compared Atera Vs. Zendesk based on some of the most important and required MRP Software features.
Atera: Chat, Customizable Categories, Email integration, IT Asset Management, Knowledge Management.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
Atera's typical customers include: Small businesses and start ups, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.