Compare Atera and Zendesk - Sep 2023

Shlomi LaviShlomi Lavi / Sep 28, 2023

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Bottom Line: Which is Better - Atera or Zendesk?

Atera is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Atera (78/100). Zendesk offers users more features (23) than Atera (5). There is a clear winner in this case and it is Zendesk!

Looking for the right MRP Software solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Atera Vs. Zendesk

Atera: Atera provides an All-in-One Management Platform for IT Support companies, MSP's and VAR's. From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together. Atera has operations in the United States, Europe and Asia.

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Atera or Zendesk?

The real total cost of ownership (TCO) of MRP Software software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Atera and Zendesk.

Atera price starts at $79 per technician/month , On a scale between 1 to 10 Atera is rated 4, which is lower than the average cost of MRP Software software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average MRP Software software cost.

Bottom line: Atera is more expensive than Zendesk.

Which software includes more/better features?

We've compared Atera Vs. Zendesk based on some of the most important and required MRP Software features.

Atera: Chat, Customizable Categories, Email integration, IT Asset Management, Knowledge Management.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

Atera's typical customers include: Small businesses and start ups, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.

Atera

ITQlick rating
(4.5/5)

starts at $79 per technician/month

Atera is a growing cloud-based Remote Support software, it is designed to support small and medium size business. Atera received a rating of 4.5 from ITQlick team. The software cost is considered affordable (2...

Categories: Document Management, Ticket Management, IT Management, IT Asset Management.

Zendesk

ITQlick rating
(4.3/5)

starts at $49 per agent/month

Zendesk is a SaaS and a cloud-based customer service software that help the user to manage customers. The solution enables the user to build more meaningful productive as well as personal relationships with cus...

Categories: Customer Service, Ticket Management, Help Desk, Document Management, CRM.

Compare specifications

Compare features

Atera: 5 Features

Chat
Customizable Categories
Email integration
IT Asset Management
Knowledge Management

Zendesk: 23 Features

Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Change Management
Customer Survey
Email Integration
Knowledge Base/FAQ
Multi-Site Support
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Knowledge Base
Mail Order Sales
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Atera
ITQlick rating
4.5/5
Score
78/100
Pricing
4/10
License pricing
$79 per technician/month
Functionality
15
Review
Compare
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Spiceworks
ITQlick rating
4.4/5
Score
90/100
Pricing
2/10
License pricing
Pricing not available
Functionality
26
xTuple
ITQlick rating
4.2/5
Score
83/100
Pricing
4/10
License pricing
$175 per feature/month
Functionality
13
Review
WorkClout
ITQlick rating
4.9/5
Score
80/100
Pricing
2.8/10
License pricing
$25 per user/month
Functionality
16

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.