Compare Autotask and Oracle Service Cloud - Feb 2022

Shlomi LaviShlomi Lavi / Feb 23, 2022

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Bottom Line: Which is Better - Autotask or Oracle Service Cloud?

Oracle Service Cloud is more expensive to implement (TCO) than Autotask, and Oracle Service Cloud is rated higher (77/100) than Autotask (75/100). Oracle Service Cloud offers users more features (4) than Autotask (3).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Autotask Corporation Vs. Oracle

Autotask Corporation: Autotask Corporation provides the world's leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, contracts, tech scheduling, project managemen...

Oracle: With more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data...

Who is more expensive? Autotask or Oracle Service Cloud?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Autotask and Oracle Service Cloud.

Autotask price starts at $50 per month , On a scale between 1 to 10 Autotask is rated 6, which is similar to the average cost of IT Management software. Oracle Service Cloud price starts at $90 per license , When comparing Oracle Service Cloud to its competitors, the software is rated 8 - higher than the average IT Management software cost.

Bottom line: Oracle Service Cloud is more expensive than Autotask.

Which software includes more/better features?

We've compared Autotask Vs. Oracle Service Cloud based on some of the most important and required IT Management features.

Autotask: Data Import/Export, Basic Reports, Online Customer Support.

Oracle Service Cloud: Email Integration, Self Service Portal, Help Desk, Network Management.

Target customer size

Autotask's typical customers include: Small, medium and large size businesses, Customers of the software include small and medium businesses as well as large enterprises.



Autotask

ITQlick rating
(3.2/5)

starts at $50 per month

Autotask is a growing cloud-based Customer Service software, it is designed to support small, medium and large size business. Autotask received a rating of 3.2 from ITQlick team. The software cost is considered...

Categories: Billing & Invoicing, Customer Service, Expense Management, Professional Services Automation.

Oracle Service Cloud

ITQlick rating
(4.5/5)

starts at $90 per license

Oracle Service Cloud is a web based customer relationship management solution for businesses of all sizes. It offers such services as knowledge management, policy administration, field service management, and o...

Categories: CRM, Complaint Management, Customer Loyalty, Customer Service, Help Desk.

Compare specifications

Compare features

Autotask: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Oracle Service Cloud: 4 Features

Email Integration
Self Service Portal
Help Desk
Network Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Autotask
ITQlick rating
3.2/5
Score
75/100
Pricing
6.4/10
License pricing
$50 per month
Functionality
7
Compare
Oracle S...
ITQlick rating
4.5/5
Score
77/100
Pricing
8/10
License pricing
$90 per license
Functionality
14
Crashplan
ITQlick rating
4.6/5
Score
89/100
Pricing
2.6/10
License pricing
$10 per month
Functionality
9
SevOne
ITQlick rating
4/5
Score
88/100
Pricing
5.2/10
License pricing
$2,995 per license
Functionality
3
Review
CA Servi...
ITQlick rating
3.3/5
Score
84/100
Pricing
7/10
License pricing
Pricing not available
Functionality
13

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.