Compare Bitrix24 and Oracle Service Cloud - Mar 2023

Shlomi LaviShlomi Lavi / Mar 07, 2023

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Bottom Line: Which is Better - Bitrix24 or Oracle Service Cloud?

Oracle Service Cloud is more expensive to implement (TCO) than Bitrix24, and Bitrix24 is rated higher (90/100) than Oracle Service Cloud (77/100). Bitrix24 offers users more features (10) than Oracle Service Cloud (4). There is a clear winner in this case and it is Bitrix24!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Bitrix, Inc. Vs. Oracle

Bitrix, Inc.: Bitrix is a privately-owned company developing advanced business communications platforms to bridge SMBs with their customers (Internet), partners (Extranet) and employees (Intranet). Founded in 1998 and located in Alexandria, VA, Bitrix now incorporates 90+ staff, 60,000+ customers and 6,000+ partners worldwide with regional sales offices located ...

Oracle: With more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data...

Who is more expensive? Bitrix24 or Oracle Service Cloud?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Bitrix24 and Oracle Service Cloud.

Bitrix24 price starts at $61 per month , On a scale between 1 to 10 Bitrix24 is rated 6, which is similar to the average cost of CRM software. Oracle Service Cloud price starts at $90 per license , When comparing Oracle Service Cloud to its competitors, the software is rated 8 - higher than the average CRM software cost.

Bottom line: Oracle Service Cloud is more expensive than Bitrix24.

Which software includes more/better features?

We've compared Bitrix24 Vs. Oracle Service Cloud based on some of the most important and required CRM features.

Bitrix24: Basic Reports, Chat, Data Import/Export, Online Customer Support, Version Control, Document Management, Project Management, Contact Management.

Oracle Service Cloud: Email Integration, Self Service Portal, Help Desk, Network Management.

Target customer size

Bitrix24 is suitable for small companies, online shops and sales department of various companies that are looking for a unified platform where they can share files and work on projects together. Customers of the software include small and medium businesses as well as large enterprises.

Bitrix24

ITQlick rating
(4.1/5)

starts at $61 per month

Bitrix24 is a social enterprise platform for small businesses that can create a unified workspace for a company for handling the daily tasks and operations. The software can be used as a project management, soc...

Categories: Document Management, Banking CRM, Casino CRM, Complaint Management.

Oracle Service Cloud

ITQlick rating
(4.5/5)

starts at $90 per license

Oracle Service Cloud is a web based customer relationship management solution for businesses of all sizes. It offers such services as knowledge management, policy administration, field service management, and o...

Categories: CRM, Complaint Management, Customer Loyalty, Customer Service, Help Desk.

Compare specifications

Compare features

Bitrix24: 10 Features

Basic Reports
Chat
Data Import/Export
Online Customer Support
Version Control
Document Management
Project Management
Contact Management
Task Management
Content Management

Oracle Service Cloud: 4 Features

Email Integration
Self Service Portal
Help Desk
Network Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Bitrix24
ITQlick rating
4.1/5
Score
90/100
Pricing
6/10
License pricing
$61 per month
Functionality
33
Compare
Oracle S...
ITQlick rating
4.5/5
Score
77/100
Pricing
8/10
License pricing
$90 per license
Functionality
14
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.