Shlomi Lavi /
Aug 02, 2022
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Bottom Line: Which is Better - BMC Track-It! or Spiceworks?
BMC Track-It! is more expensive to implement (TCO) than Spiceworks, and Spiceworks is rated higher (90/100) than BMC Track-It! (81/100). Spiceworks offers users more features (16) than BMC Track-It! (5). There is a clear winner in this case and it is Spiceworks!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
BMC Software Vs. Spiceworks
BMC Software: Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 -- rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the b...
Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...
Who is more expensive? BMC Track-It! or Spiceworks?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BMC Track-It! and Spiceworks.
BMC Track-It! price starts at $995 per license , On a scale between 1 to 10 BMC Track-It! is rated 4, which is lower than the average cost of Help Desk software. Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 BMC Track-It! is rated 4, which is lower than the average cost of Help Desk software.
Bottom line: BMC Track-It! is more expensive than Spiceworks.
Which software includes more/better features?
We've compared BMC Track-It! Vs. Spiceworks based on some of the most important and required Help Desk features.
BMC Track-It!: Asset Management, Document Management, Incident / Request Management, Customer Self Service Portal, Dashboards.
Spiceworks: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration.
Target customer size
BMC Track-It! is perfect for small to medium sized businesses. Spiceworks is best for small and medium sized business IT support teams.