Compare BMC Track-It! and Spiceworks - Aug 2022

Shlomi LaviShlomi Lavi / Aug 02, 2022

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Bottom Line: Which is Better - BMC Track-It! or Spiceworks?

BMC Track-It! is more expensive to implement (TCO) than Spiceworks, and Spiceworks is rated higher (90/100) than BMC Track-It! (81/100). Spiceworks offers users more features (16) than BMC Track-It! (5). There is a clear winner in this case and it is Spiceworks!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

BMC Software Vs. Spiceworks

BMC Software: Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 -- rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the b...

Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...

Who is more expensive? BMC Track-It! or Spiceworks?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BMC Track-It! and Spiceworks.

BMC Track-It! price starts at $995 per license , On a scale between 1 to 10 BMC Track-It! is rated 4, which is lower than the average cost of Help Desk software. Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 BMC Track-It! is rated 4, which is lower than the average cost of Help Desk software.

Bottom line: BMC Track-It! is more expensive than Spiceworks.

Which software includes more/better features?

We've compared BMC Track-It! Vs. Spiceworks based on some of the most important and required Help Desk features.

BMC Track-It!: Asset Management, Document Management, Incident / Request Management, Customer Self Service Portal, Dashboards.

Spiceworks: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration.

Target customer size

BMC Track-It! is perfect for small to medium sized businesses. Spiceworks is best for small and medium sized business IT support teams.



BMC Track-It!

ITQlick rating
(4.2/5)

starts at $995 per license

BMC Track-It! is an IT help desk software that can help users everything they need to get complete control of their asset management and help desk. The module-structured software offers everything you need for ...

Categories: Complaint Management, Customer Loyalty, Customer Service, Help Desk.

Spiceworks

ITQlick rating
(4.4/5)

Looking for simple but powerful help desk software? Something that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team? Spiceworks is completely free…and you can get started...

Categories: Dashboards & KPIs, CRM, Complaint Management, Help Desk, Self-Service Portal.

Compare specifications

Compare features

BMC Track-It!: 5 Features

Asset Management
Document Management
Incident / Request Management
Customer Self Service Portal
Dashboards

Spiceworks: 16 Features

Asset Management
Change Management
Contract Management
Customer Survey
Email Integration
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Support Ticket Tracking
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
BMC Trac...
ITQlick rating
4.2/5
Score
81/100
Pricing
5.6/10
License pricing
$995 per license
Functionality
11
Compare
Spiceworks
ITQlick rating
4.4/5
Score
90/100
Pricing
2/10
License pricing
Pricing not available
Functionality
26
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.