Shlomi Lavi /
May 18, 2022
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Bottom Line: Which is Better - Bright or 3CLogic Cloud Contact Center?
Bright is more expensive to implement (TCO) than 3CLogic Cloud Contact Center, and 3CLogic Cloud Contact Center is rated higher (84/100) than Bright (75/100). Bright offers users more features (10) than 3CLogic Cloud Contact Center (5).
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Bright Pattern, Inc. Vs. 3CLogic
Bright Pattern, Inc.: An all-star team: We have over one hundred years of experience in this market. And we built and managed some of the most successful products and companies in the cloud-based contact center industry. Our vision is clear and we know how to execute.
3CLogic: 3CLogic offers a new approach that is in sharp contrast to centralized server architecture was born. Every single point of failure of a centralized server based approach was carefully eliminated. A completely distributed architecture with no centralized media servers was implemented. Telephony functions were pushed to the edge of the cloud and were...
Who is more expensive? Bright Pattern Contact Center or 3CLogic Cloud Contact Center?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Bright Pattern Contact Center and 3CLogic Cloud Contact Center.
Bright Pattern Contact Center price starts at $70 per user/month , On a scale between 1 to 10 Bright Pattern Contact Center is rated 8, which is higher than the average cost of VoIP software. 3CLogic Cloud Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Bright Pattern Contact Center is rated 8, which is higher than the average cost of VoIP software.
Bottom line: Bright Pattern Contact Center is more expensive than 3CLogic Cloud Contact Center.
Which software includes more/better features?
We've compared Bright Vs. 3CLogic Cloud Contact Center based on some of the most important and required VoIP features.
Bright Pattern Contact Center: Auto-Responders, Automatic Lead Entry, Automatically Detect, Contact History, Customer Pipeline, Historical Analysis, Hosted Solution, Prospecting Tools.
3CLogic Cloud Contact Center: Chat, Inbound Call Center, Outbound Call Center, Call Center, Contact History.
Target customer size
Bright Pattern is great for mid-size and large enterprises that are looking for a contact center solution. 3CLogic is very flexible, so it fits mainly small to large scale enterprises, whether the company considers to implement a call center or already uses one and thinking of expanding its current business solution’s capabilities.