Shlomi Lavi / Oct 04, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
CallFire Cloud Call Center is more expensive to implement (TCO) than inContact Hosted Call Center, and inContact Hosted Call Center is rated higher (80/100) than CallFire Cloud Call Center (74/100). inContact Hosted Call Center offers users more features (8) than CallFire Cloud Call Center (3). There is a clear winner in this case and it is inContact Hosted Call Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CallFire: CallFire is a solution to save your business time and money. With CallFire’s powerful voice and text messaging service, you can reach your customers instantly. And that’s just the beginning. CallFire’s platform makes it easy to do just about anything with phone calls and text messages, including group broadcast, information hotlines, and complex vo...
inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CallFire Cloud Call Center and inContact Hosted Call Center Software.
CallFire Cloud Call Center price starts at $0.03 per month , On a scale between 1 to 10 CallFire Cloud Call Center is rated 6, which is similar to the average cost of Call Center software. inContact Hosted Call Center Software price starts at $100 per user/month , When comparing inContact Hosted Call Center Software to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: CallFire Cloud Call Center is more expensive than inContact Hosted Call Center Software.
We've compared CallFire Cloud Call Center Vs. inContact Hosted Call Center based on some of the most important and required Call Center features.
CallFire Cloud Call Center: Data Import/Export, Basic Reports, Online Customer Support.
inContact Hosted Call Center Software: Call Queue Management, CRM with Call Center, DTMF (Dial Tone Multi-Frequency), IVR (Interactive Voice Response), Real Time Reporting.
CallFire Cloud Call Center's typical customers include: Small, medium and large size businesses, inContact offers scalable solutions to companies of any size.
starts at $0.03 per month
CallFire Cloud Call Center is a leading cloud-based Call Center software, it is designed to support small, medium and large size call centers. CallFire Cloud Call Center received a rating of 4.8 from ITQlick te...
Compare Pricingstarts at $100 per user/month
inContact Hosted Call Centre Software is a hosted and SaaS based system that provides the call centres with innovative technologies. With its cloud based system, it helps companies in reducing cost of every cli...
PriceDemo| ITQlick Score: | 74/100 |
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| ITQlick Rating: |
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| Pricing: | 6/10 - average cost |
| Category: | Call Center -> CallFire Cloud Call Center review |
| Company: | CallFire |
| Pricing: | starts at $0.03 per month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | CallFire Cloud Call Center review, CallFire Cloud Call Center pricing, CallFire Cloud Call Center alternatives |
| ITQlick Score: | 80/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Call Center -> inContact Hosted Call Center review |
| Company: | inContact |
| Pricing: | starts at $100 per user/month |
| Typical customers: | Medium and large size businesses |
| Platforms: | Cloud |
| Links: | inContact Hosted Call Center review, inContact Hosted Call Center pricing, inContact Hosted Call Center alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.