Shlomi Lavi /
Mar 25, 2022
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Bottom Line: Which is Better - CallTools or CenterWare Inbound?
CenterWare Inbound is more expensive to implement (TCO) than CallTools, and CenterWare Inbound is rated higher (91/100) than CallTools (75/100). CallTools offers users more features (5) than CenterWare Inbound (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CallTools Inc. Vs. Nuxiba Technologies
CallTools Inc.: At CallTools.com, we are passionate about technology and building systems that help our clients thrive. Our backgrounds are diverse, and we understand that business solutions need to add clear value to the organization. The diversity of our backgrounds enables us to have a greater understanding of our clients business needs. We put all our effort i...
Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency.
Nuxiba Technologies is a team...
Who is more expensive? CallTools or CenterWare Inbound?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CallTools and CenterWare Inbound.
CallTools price starts at $99 per month , On a scale between 1 to 10 CallTools is rated 2, which is much lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CallTools is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: CenterWare Inbound is more expensive than CallTools.
Which software includes more/better features?
We've compared CallTools Vs. CenterWare Inbound based on some of the most important and required Call Center features.
CallTools: Chat, Data Analysis Tools, Inbound Call Center, Outbound Call Center, Call Center.
CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.
Target customer size
Majority of the customers utilizing CallTools are those who have small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. and CenterWare Inbound's target customer size include: Medium and large size businesses.