Compare CallTools and Intermedia Contact Center - Dec 2022

Shlomi LaviShlomi Lavi / Dec 14, 2022

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Bottom Line: Which is Better - CallTools or Intermedia Contact Center?

Intermedia Contact Center is more expensive to implement (TCO) than CallTools, and Intermedia Contact Center is rated higher (89/100) than CallTools (75/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CallTools Inc. Vs. Telax Hosted Call Center

CallTools Inc.: At CallTools.com, we are passionate about technology and building systems that help our clients thrive. Our backgrounds are diverse, and we understand that business solutions need to add clear value to the organization. The diversity of our backgrounds enables us to have a greater understanding of our clients business needs. We put all our effort i...

Telax Hosted Call Center: Telax Hosted Call Center, provides the capabilities to create a world-class customer care and service desk operation. By leveraging cloud computing, Telax delivers an advanced contact center solution with more functionality than traditional hardware at a fraction of the cost. Telax clients get a customizable, easy-to-use solution that includes r...

Who is more expensive? CallTools or Telax Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CallTools and Telax Hosted Call Center.

CallTools price starts at $99 per month , On a scale between 1 to 10 CallTools is rated 2, which is much lower than the average cost of Call Center software. Telax Hosted Call Center price starts at $35 per user/month , When comparing Telax Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: CallTools cost is around the same cost of Telax Hosted Call Center.

Which software includes more/better features?

We've compared CallTools Vs. Intermedia Contact Center based on some of the most important and required Call Center features.

CallTools: Chat, Data Analysis Tools, Inbound Call Center, Outbound Call Center, Call Center.

Telax Hosted Call Center: CRM with Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Real Time Reporting.

Target customer size

Majority of the customers utilizing CallTools are those who have small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. Intermedia Contact Center is best for medium size enterprises that are looking for a way to improve their contact center.



CallTools

ITQlick rating
(4.8/5)

starts at $99 per month

CallTools is a cloud-based predictive dialer as well as an inbound call center software solution. The software assists businesses in managing the productivity and effectiveness of their call center operations.

Categories: Data Analysis Tools, Automatic Call Distribution (ACD), Call Monitoring, Call Recording.

Intermedia Contact Center

ITQlick rating
(4/5)

starts at $35 per user/month

Intermedia is a web-based contact center software that can offer users a cost effective and flexible customer service. It can reduce the costs and headaches of implementation, support and management of complex ...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, Call Center.

Compare specifications

Compare features

CallTools: 5 Features

Chat
Data Analysis Tools
Inbound Call Center
Outbound Call Center
Call Center

Telax Hosted Call Center: 5 Features

CRM with Call Center
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Real Time Reporting
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
CallTools
ITQlick rating
4.8/5
Score
75/100
Pricing
2/10
License pricing
$99 per month
Functionality
15
Compare
Intermed...
ITQlick rating
4/5
Score
89/100
Pricing
2/10
License pricing
$35 per user/month
Functionality
13
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.