Shlomi Lavi /
Apr 14, 2022
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Bottom Line: Which is Better - CallTools or USAN IVR?
USAN IVR is more expensive to implement (TCO) than CallTools, and USAN IVR is rated higher (89/100) than CallTools (75/100). CallTools offers users more features (5) than USAN IVR (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CallTools Inc. Vs. USAN INC
CallTools Inc.: At CallTools.com, we are passionate about technology and building systems that help our clients thrive. Our backgrounds are diverse, and we understand that business solutions need to add clear value to the organization. The diversity of our backgrounds enables us to have a greater understanding of our clients business needs. We put all our effort i...
USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...
Who is more expensive? CallTools or USAN IVR?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CallTools and USAN IVR.
CallTools price starts at $99 per month , On a scale between 1 to 10 CallTools is rated 2, which is much lower than the average cost of Call Center software. USAN IVR price starts at $1,000 per license , When comparing USAN IVR to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: USAN IVR is more expensive than CallTools.
Which software includes more/better features?
We've compared CallTools Vs. USAN IVR based on some of the most important and required Call Center features.
CallTools: Chat, Data Analysis Tools, Inbound Call Center, Outbound Call Center, Call Center.
USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Majority of the customers utilizing CallTools are those who have small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. and USAN IVR's target customer size include: Small business, Large business.