Shlomi Lavi /
May 27, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Centcom Predictive Dialer or Five9?
Five9 is more expensive to implement (TCO) than Centcom Predictive Dialer, and Five9 is rated higher (88/100) than Centcom Predictive Dialer (62/100). Five9 offers users more features (15) than Centcom Predictive Dialer (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Call Center Development Services (CCDS) Vs. Five9
Call Center Development Services (CCDS): CCDS prides itself in its ability to develop customized call center management suites, tailored to meet the needs of the most demanding contact centers. Harnessing the raw power of a predictive dialer, these systems are highly reliable, fully scalable and come with outstanding technical support and training.
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
Who is more expensive? Centcom Predictive Dialer or Five9 Virtual Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Centcom Predictive Dialer and Five9 Virtual Call Center.
Centcom Predictive Dialer price starts at $4 per month , On a scale between 1 to 10 Centcom Predictive Dialer is rated 4, which is lower than the average cost of Call Center software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Five9 Virtual Call Center is more expensive than Centcom Predictive Dialer.
Which software includes more/better features?
We've compared Centcom Predictive Dialer Vs. Five9 based on some of the most important and required Call Center features.
Centcom Predictive Dialer: Data Import/Export, Basic Reports, Online Customer Support.
Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.
Target customer size
Centcom Predictive Dialer's typical customers include: Small, medium and large size businesses, Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.