Compare CenterWare Inbound and USAN ACD - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - CenterWare Inbound or USAN ACD?

USAN ACD is more expensive to implement (TCO) than CenterWare Inbound, and CenterWare Inbound is rated higher (91/100) than USAN ACD (76/100). USAN ACD offers users more features (3) than CenterWare Inbound (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuxiba Technologies Vs. USAN INC

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Who is more expensive? CenterWare Inbound or USAN ACD?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CenterWare Inbound and USAN ACD.

CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CenterWare Inbound is rated 4, which is lower than the average cost of Call Center software. USAN ACD accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CenterWare Inbound is rated 4, which is lower than the average cost of Call Center software.

Bottom line: USAN ACD is more expensive than CenterWare Inbound.

Which software includes more/better features?

We've compared CenterWare Inbound Vs. USAN ACD based on some of the most important and required Call Center features.

CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.

USAN ACD: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

CenterWare Inbound's typical customers include: Medium and large size businesses, and USAN ACD's target customer size include: Small, medium and large size businesses.