starts at $90 per user/month
Pega CRM was formerly called Chordiant is a cloud-based customer relationship management system that helps users to combine customer management services with sales and marketing operations.
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KANA Express is more expensive to implement (TCO) than Pega CRM, and Pega CRM is rated higher (87/100) than KANA Express (77/100). Pega CRM offers users more features (3) than KANA Express (1). There is a clear winner in this case and it is Pega CRM!
Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.
Verint: ...
The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pega CRM and KANA Express.
Pega CRM price starts at $90 per user/month , On a scale between 1 to 10 Chordiant is rated 4, which is lower than the average cost of Customer Experience Management software. KANA Express price starts at $100 per user/month , When comparing KANA Express to its competitors, the software is rated 8 - higher than the average Customer Experience Management software cost.
Bottom line: KANA Express is more expensive than Pega CRM.
We've compared Pega CRM Vs. KANA Express based on some of the most important and required Customer Experience Management features.
Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.
KANA Express: Customer Service.
Pega CRM's typical customers include: Start up, Small business, Medium business, Large business, Verint Systems created the KANA Express software as a CRM tool for medium-sized businesses.
starts at $90 per user/month
Pega CRM was formerly called Chordiant is a cloud-based customer relationship management system that helps users to combine customer management services with sales and marketing operations.
Compare Pricingstarts at $100 per user/month
KANA Express was developed by Verint System as a cloud-computing hosting and on-premise CRM program. It was designed to be sophisticated, yet simple to use. Its features will make great customer experiences acr...
Compare PricingITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Customer Experience Management -> Pega CRM review |
Company: | Pegasystems |
Pricing: | starts at $90 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop |
Links: | Pega CRM review, Pega CRM pricing, Pega CRM alternatives |
ITQlick Score: | 77/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Social Media Management -> KANA Express review |
Company: | Verint |
Pricing: | starts at $100 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | KANA Express review, KANA Express pricing, KANA Express alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.