Compare Pega CRM and KANA Express - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pega CRM or KANA Express?

KANA Express is more expensive to implement (TCO) than Pega CRM, and Pega CRM is rated higher (87/100) than KANA Express (77/100). Pega CRM offers users more features (3) than KANA Express (1). There is a clear winner in this case and it is Pega CRM!

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pegasystems Vs. Verint

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

Verint: ...

Who is more expensive? Pega CRM or KANA Express?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pega CRM and KANA Express.

Pega CRM price starts at $90 per user/month , On a scale between 1 to 10 Chordiant is rated 4, which is lower than the average cost of Customer Experience Management software. KANA Express price starts at $100 per user/month , When comparing KANA Express to its competitors, the software is rated 8 - higher than the average Customer Experience Management software cost.

Bottom line: KANA Express is more expensive than Pega CRM.

Which software includes more/better features?

We've compared Pega CRM Vs. KANA Express based on some of the most important and required Customer Experience Management features.

Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.

KANA Express: Customer Service.

Target customer size

Pega CRM's typical customers include: Start up, Small business, Medium business, Large business, Verint Systems created the KANA Express software as a CRM tool for medium-sized businesses.