Compare CloudCall and Mitel Sky - Jul 2022
Compare Pricing
Shlomi Lavi / Jul 28, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - CloudCall or Mitel Sky?
Mitel Sky is more expensive to implement (TCO) than CloudCall, and Mitel Sky is rated higher (87/100) than CloudCall (81/100). Mitel Sky offers users more features (8) than CloudCall (5).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Cloudcall Group Vs. ShoreTel, Inc.
Cloudcall Group : Founded in 2012, Cloudcall Group is a leading software and cloud services business that specialises in developing, supplying and supporting advanced telecommunications technology. We have a dedicated team of development, technology and product experts whose sole purpose is to make our customers’ lives easier by consistently providing innovative ...
ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions. Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...
Who is more expensive? CloudCall or ShoreTel Sky?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CloudCall and ShoreTel Sky.
CloudCall price starts at $15 per user/month , On a scale between 1 to 10 CloudCall is rated 2, which is much lower than the average cost of Call Center software. ShoreTel Sky price starts at $40 per user/month , When comparing ShoreTel Sky to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: ShoreTel Sky is more expensive than CloudCall.
Which software includes more/better features?
We've compared CloudCall Vs. Mitel Sky based on some of the most important and required Call Center features.
CloudCall: Chat, Campaign Management, Call Recording, Inbound Call Center, Outbound Call Center.
ShoreTel Sky: 3-Way Calling, Call Blocking, Call Forwarding, Call Transfer, Call Waiting.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. The software can be deployed for small call centers as well as medium and large enterprises.
Compare specifications
CloudCall Specifications
| ITQlick Score: | 81/100 |
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| Pricing: | 2/10 - low cost |
| Category: | Call Center -> CloudCall review |
| Company: | Cloudcall Group |
| Pricing: | starts at $15 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | CloudCall review, CloudCall pricing, CloudCall alternatives |
Mitel Sky Specifications
| ITQlick Score: | 87/100 |
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| Pricing: | 6/10 - average cost |
| Category: | VoIP -> Mitel Sky review |
| Company: | ShoreTel, Inc. |
| Pricing: | starts at $40 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Mitel Sky review, Mitel Sky pricing, Mitel Sky alternatives |
Compare features
CloudCall: 5 Features
ShoreTel Sky: 8 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.