Compare CloudUC and Five9 - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - CloudUC or Five9?

Five9 is more expensive to implement (TCO) than CloudUC, and Five9 is rated higher (88/100) than CloudUC (69/100). Five9 offers users more features (15) than CloudUC (5).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

PanTerra Networks Vs. Five9

PanTerra Networks: PanTerra Networks is the leading cloud-based Unified Communications-as-a-Service (UCaaS) provider to small and medium size enterprises. PanTerra's delivers cloud-based SaaS tools that enable companies to more competitive by making them more responsive, accessible and productive. PanTerra’s flagship solution, WorldSmart, delivers digital business vo...

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Who is more expensive? CloudUC or Five9 Virtual Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CloudUC and Five9 Virtual Call Center.

CloudUC price starts at $24.95 per month , On a scale between 1 to 10 CloudUC is rated 4, which is lower than the average cost of Call Center software. Five9 Virtual Call Center price starts at $149 per month , When comparing Five9 Virtual Call Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Five9 Virtual Call Center is more expensive than CloudUC.

Which software includes more/better features?

We've compared CloudUC Vs. Five9 based on some of the most important and required Call Center features.

CloudUC: Inbound Call Center, Outbound Call Center, Call Center, Voice & Data Integration, IVR.

Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing.

Target customer size

CloudUC's typical customers include: Small, medium and large size businesses, Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections.