Shlomi Lavi /
Sep 24, 2022
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Bottom Line: Which is Better - CXM Recording or Campaigner CRM?
CXM Recording is more expensive to implement (TCO) than Campaigner CRM, and CXM Recording is rated higher (80/100) than Campaigner CRM (75/100). Campaigner CRM offers users more features (14) than CXM Recording (11).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CXM Vs. CampaignerCRM
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface.
The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
CampaignerCRM: At CampaignerCRM™, a j2® Global company, we're passionate about providing you with powerful CRM software that makes your sales process more efficient and gets you sales, revenue and customer results. We know that even the best sales people excel when they can focus on what they do best instead of being tied up generating forecasts, reports or en...
Who is more expensive? CXM Recording or Campaigner CRM?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and Campaigner CRM.
CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. Campaigner CRM price starts at $29.99 per user/month , When comparing Campaigner CRM to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: CXM Recording cost is around the same cost of Campaigner CRM.
Which software includes more/better features?
We've compared CXM Recording Vs. Campaigner CRM based on some of the most important and required Call Center features.
CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.
Campaigner CRM: Contact Management, Customer Service, Email Marketing, Marketing Automation, Sales Automation.
Target customer size
Creedenz CXM is best suited for small business and medium business in the healthcare sector. Campaigner CRM is ideal for small to medium sized companies requiring an automated sales solution.