Shlomi Lavi /
Sep 24, 2022
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Bottom Line: Which is Better - CXM Recording or Sellsy?
Sellsy is more expensive to implement (TCO) than CXM Recording, and CXM Recording is rated higher (80/100) than Sellsy (77/100). CXM Recording offers users more features (11) than Sellsy (7). There is a clear winner in this case and it is CXM Recording!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CXM Vs. Easybill
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface.
The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Easybill: Easybill SAS, Sellsy editor, was created in January 2009 in La Rochelle, France, with seed funding from the founders. Having successfully demonstrated the key indicators of its economic model, the startup has completed a fundraising of € 1M from Alto Invest in December 2010.
Who is more expensive? CXM Recording or Sellsy?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and Sellsy.
CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. Sellsy price starts at $28.24 per user/month , When comparing Sellsy to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Sellsy is more expensive than CXM Recording.
Which software includes more/better features?
We've compared CXM Recording Vs. Sellsy based on some of the most important and required Call Center features.
CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.
Sellsy: Basic Reports, Data Import/Export, Online Customer Support, Document Management, Task Management.
Target customer size
Creedenz CXM is best suited for small business and medium business in the healthcare sector. Sellsy is recommended for companies in various fields that would like to enhance their customer support and resource management.