Compare CXM Recording and Sellsy - Sep 2022

Shlomi LaviShlomi Lavi / Sep 24, 2022

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Bottom Line: Which is Better - CXM Recording or Sellsy?

Sellsy is more expensive to implement (TCO) than CXM Recording, and CXM Recording is rated higher (80/100) than Sellsy (77/100). CXM Recording offers users more features (11) than Sellsy (7). There is a clear winner in this case and it is CXM Recording!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CXM Vs. Easybill

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

Easybill: Easybill SAS, Sellsy editor, was created in January 2009 in La Rochelle, France, with seed funding from the founders. Having successfully demonstrated the key indicators of its economic model, the startup has completed a fundraising of € 1M from Alto Invest in December 2010.

Who is more expensive? CXM Recording or Sellsy?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and Sellsy.

CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. Sellsy price starts at $28.24 per user/month , When comparing Sellsy to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Sellsy is more expensive than CXM Recording.

Which software includes more/better features?

We've compared CXM Recording Vs. Sellsy based on some of the most important and required Call Center features.

CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.

Sellsy: Basic Reports, Data Import/Export, Online Customer Support, Document Management, Task Management.

Target customer size

Creedenz CXM is best suited for small business and medium business in the healthcare sector. Sellsy is recommended for companies in various fields that would like to enhance their customer support and resource management.

CXM Recording

ITQlick rating
(3.7/5)

starts at $9,600 per year

CXM Recording and Quality Monitoring is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. CXM Recording and Quality Monitoring received a rating of...

Categories: Document Management, CRM, Channel Management, Customer Service.

Sellsy

ITQlick rating
(4.5/5)

starts at $28.24 per user/month

Sellsy software is a cloud-hosted sales management solution that integrates CRM, accounting and invoicing software tools all in one solution. The software is designed in a way that allows it to solve the needs ...

Categories: Document Management, Customer Success, Help Desk, Mobile CRM, Time and Attendance.

Compare specifications

Compare features

CXM Recording: 11 Features

Contact Management
Contract Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Lead Management
Remote Access
Social Media
Workflow Rules & Management

Sellsy: 7 Features

Basic Reports
Data Import/Export
Online Customer Support
Document Management
Task Management
Email Marketing
Marketing Automation
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
CXM Reco...
ITQlick rating
3.7/5
Score
80/100
Pricing
3.4/10
License pricing
$9,600 per year
Functionality
26
Compare
Sellsy
ITQlick rating
4.5/5
Score
77/100
Pricing
4/10
License pricing
$28.24 per user/month
Functionality
36
Review
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.