Compare CSDP Service Relationship and Oracle Service Cloud - Jul 2022
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Bottom Line: Which is Better - CSDP Service Relationship or Oracle Service Cloud?
Oracle Service Cloud is more expensive to implement (TCO) than CSDP Service Relationship, and CSDP Service Relationship is rated higher (82/100) than Oracle Service Cloud (77/100). CSDP Service Relationship offers users more features (17) than Oracle Service Cloud (4). There is a clear winner in this case and it is CSDP Service Relationship!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CSDP Vs. Oracle
CSDP : CSDP’s history is a story of innovation, pioneering new technologies for business process management and, above all, a commitment to service management solutions. With roots back to 1970, Customer Service Delivery Platform Corporation (CSDP) began as a service company, providing customized programming and software maintenance. We bring to the ta...
Oracle: With more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in your data...
Who is more expensive? CSDP Service Relationship or Oracle Service Cloud?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CSDP Service Relationship and Oracle Service Cloud.
CSDP Service Relationship accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CSDP Service Relationship is rated 4, which is lower than the average cost of Customer Service software. Oracle Service Cloud price starts at $90 per license , When comparing Oracle Service Cloud to its competitors, the software is rated 8 - higher than the average Customer Service software cost.
Bottom line: Oracle Service Cloud is more expensive than CSDP Service Relationship.
Which software includes more/better features?
We've compared CSDP Service Relationship Vs. Oracle Service Cloud based on some of the most important and required Customer Service features.
CSDP Service Relationship: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Call Center Management, Contract Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Knowledge Base.
Oracle Service Cloud: Email Integration, Self Service Portal, Help Desk, Network Management.
Target customer size
CSDP is designed to support any company that provides post sales support and services to customers. Customers of the software include small and medium businesses as well as large enterprises.
Oracle Service Cloud
starts at $90 per license
Oracle Service Cloud is a web based customer relationship management solution for businesses of all sizes. It offers such services as knowledge management, policy administration, field service management, and o...
Compare PricingCompare specifications
CSDP Service Relationship Specifications
ITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Customer Service -> CSDP Service Relationship review |
Company: | CSDP |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | CSDP Service Relationship review, CSDP Service Relationship pricing, CSDP Service Relationship alternatives |
Oracle Service Cloud Specifications
ITQlick Score: | 77/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Customer Service -> Oracle Service Cloud review |
Company: | Oracle |
Pricing: | starts at $90 per license |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Oracle Service Cloud review, Oracle Service Cloud pricing, Oracle Service Cloud alternatives |
Compare features
CSDP Service Relationship: 17 Features
Oracle Service Cloud: 4 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.